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Solved: I can't get online and there is no "network" in my device manager

Discussion in 'Windows XP' started by jakewalter, Dec 22, 2010.

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  1. jakewalter

    jakewalter Thread Starter

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    HELP!

    I had to delete everything off my harddrive and reinstall windows and now I cant get online.

    I'm trying to connect through a 2 wire wireless modem to a 2701 HG-B router. I know that everything is ok with the router as my other computer works fine. When I plug the ethernet cable into the back of the computer and to the router itself, it still will not go online...

    I called AT & T and was on with them for a while, but they finally had me go to my device manager and said since I dont have anything showing Network in the list, i had to install that first before i can connect to the internet. I have no idea how to do that...can anyone help?
     
  2. etaf

    etaf Wayne Moderator

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    you will almost certainly need the drivers - this maybe a network driver or also chipset drivers

    whats the make and EXACT model of the pc

    post a screen shot of device manager here - i suspect you may have some ? or ! in the list
    ------------------------------------------------------------------------
    {Device Manager}
    Post back the results in device manager
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X


    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
    ------------------------------------------------------------------------
     
  3. flavallee

    flavallee Frank Trusted Advisor

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    jakewalter:

    Your "computer specifications" lists a Dell Inspiron with Windows XP. If that information is correct, advise what the model number is and advise what the 7-character service tag number on the sticker is.

    You made the same mistake that many people do when they format a hard drive(or replace it) and then do a fresh install of Windows XP - you didn't identify the devices in your computer and then obtain the Windows XP drivers for them before you started.

    -------------------------------------------------------------------
     
  4. jakewalter

    jakewalter Thread Starter

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    Here is the photo of the device manager...
     

    Attached Files:

  5. etaf

    etaf Wayne Moderator

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    There you go missing a number of drivers as also explained by flavallee - if you would answer my question re Make and Model and also if it is the Dell the tag number as requested by flavallee
     
  6. jakewalter

    jakewalter Thread Starter

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    Itsthe Inspiron 1100 and the service tag number is GGMKF31.

    Do i need to reinstall windows again using the disk and then do something differently?
     
  7. etaf

    etaf Wayne Moderator

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  8. jakewalter

    jakewalter Thread Starter

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    sorry to be so ignorant...but there is a long list of them...how do i know which one i need?
     
  9. jakewalter

    jakewalter Thread Starter

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    do i need to be searching under "network"? when i did, there are 10 different ones..
     
  10. etaf

    etaf Wayne Moderator

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    you need all the drivers for devices with a ? against them , problem is different makes where used on that tag number

    lets see if we can narrow down the network device


    right click on the device with a yellow!
    Properties
    Click on the Details Tab
    Under Property - drop down
    Select hardware ids
    Right click and select all.
    Then right click again and select copy.
    Copy and paste that here.

    ---------

    SIW may help identify the hardware
    SIW - System Information for Windows
    http://www.gtopala.com/
    you will need to download onto a different PC and copy across to install on the dell
     
  11. jakewalter

    jakewalter Thread Starter

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    i think this is what you asked for...
     

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  12. etaf

    etaf Wayne Moderator

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    have you tried SIW
     
  13. jakewalter

    jakewalter Thread Starter

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    yeah, it wouldnt work cause i have a home version of windows???
     
  14. etaf

    etaf Wayne Moderator

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  15. jakewalter

    jakewalter Thread Starter

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    that worked...but when i save the thing as a pdf, its 10MB (so i cant attach it here)...what am i looking for?
     
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