Solved: I can't open anything "Dr. wtsn error" & I can't remove "blank: about" adware.

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Needy helpy

Thread Starter
Joined
Mar 13, 2005
Messages
24
Windows XP SP2

Ok, I tried some things in other threads but to no avail. But some threads are having my same problems. First this about:blank crap is always my home page even if I change it, as well as these porn links in my favorites list. I've run scans with 5 different virus/ adware scan programs but it doesn't fix it. However, it got even worse-- I can no longer open things like My Computer, My Documents or even Control Panel to try and uninstall software. When I try to open any folder my computer freezes temp. and I get the following message: "DrWatson Postmortem Debugger has encountered a problem and needs to close. We are sorry for the inconvenience."

PLEASE Somebody help me. I have hijack this, if that helps. AHHHHHHHHHHH!!!!!!
 
Joined
Oct 9, 2001
Messages
9,396
Post your HijackThis log,make sure its version 1.99.1 and in its own folder.....preferably in C:\Program Files

;)
 

Needy helpy

Thread Starter
Joined
Mar 13, 2005
Messages
24
Windows XP
SP 2

I have two main problems and from some of the other threads I've viewed they might be related. 1) Whenever I try to open "My Computer" or "Control Panel", etc. I get this "DrWatson Postmortem Debugger has encountered a problem and needs to close. We are sorry for the inconvenience." Then my system freezez up for a while until I CTRL ALT DEL and end "drwtsn" manually. 2) I think I have some adware. My internet hope page keeps reverting to "about:blank" regardless of what I change it to. I am also getting some porn links in my "favorites" list and if I delete them they just go back. I've run scans with Norton, AdAware SE, SpyBot, and Nod32 and I also have SpywareBlaster running. I don't know what to do! Please help!

Here's my hijack this scan:

Logfile of HijackThis v1.99.1
Scan saved at 6:33:20 PM, on 3/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\javail.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\sysqy.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\Documents and Settings\Quicksilver\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\reajm.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\reajm.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\reajm.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\reajm.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\reajm.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\reajm.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\reajm.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.emachines.com/
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {E1545A56-DE0C-2E0C-EE11-ABB18D6F1A8E} - C:\WINDOWS\ntnj32.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.00.0001.1203\en-us\msntb.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [winuf.exe] C:\WINDOWS\system32\winuf.exe
O4 - HKLM\..\Run: [sysqy.exe] C:\WINDOWS\system32\sysqy.exe
O4 - HKLM\..\RunOnce: [javail.exe] C:\WINDOWS\system32\javail.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.00.0001.1203\en-us\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...b?1110658916312
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/M...pDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1FC5B74C-F4D7-46F5-93FC-5C4D07A5ED13}: NameServer = 63.227.242.16,207.108.224.1
O17 - HKLM\System\CCS\Services\Tcpip\..\{DF51E452-1E58-4E04-8213-7F1DC029C051}: NameServer = 63.227.242.16,207.108.224.1
O17 - HKLM\System\CS1\Services\Tcpip\..\{1FC5B74C-F4D7-46F5-93FC-5C4D07A5ED13}: NameServer = 63.227.242.16,207.108.224.1
O17 - HKLM\System\CS2\Services\Tcpip\..\{1FC5B74C-F4D7-46F5-93FC-5C4D07A5ED13}: NameServer = 63.227.242.16,207.108.224.1
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Network Security Service (NSS) ( 6QÔõ'ª´ÆÐ8) - Unknown owner - C:\WINDOWS\system32\crbj32.exe (file missing)
 

Needy helpy

Thread Starter
Joined
Mar 13, 2005
Messages
24
Here's my newest Hijack this report:
Logfile of HijackThis v1.99.1
Scan saved at 10:03:58 PM, on 3/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Quicksilver\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\reajm.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\reajm.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\reajm.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\reajm.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\reajm.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\reajm.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.emachines.com/
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {E1545A56-DE0C-2E0C-EE11-ABB18D6F1A8E} - C:\WINDOWS\ntnj32.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.00.0001.1203\en-us\msntb.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [winuf.exe] C:\WINDOWS\system32\winuf.exe
O4 - HKLM\..\Run: [PrevxHome] C:\Program Files\Prevx Home\SAGUI.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.00.0001.1203\en-us\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1110658916312
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1FC5B74C-F4D7-46F5-93FC-5C4D07A5ED13}: NameServer = 63.227.242.16,207.108.224.1
O17 - HKLM\System\CCS\Services\Tcpip\..\{DF51E452-1E58-4E04-8213-7F1DC029C051}: NameServer = 63.227.242.16,207.108.224.1
O17 - HKLM\System\CS1\Services\Tcpip\..\{1FC5B74C-F4D7-46F5-93FC-5C4D07A5ED13}: NameServer = 63.227.242.16,207.108.224.1
O17 - HKLM\System\CS2\Services\Tcpip\..\{1FC5B74C-F4D7-46F5-93FC-5C4D07A5ED13}: NameServer = 63.227.242.16,207.108.224.1
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Prevx Agent (PrevxAgent) - Unknown owner - C:\Program Files\Prevx Home\PXAgent.exe" -f (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
 
Joined
Jul 26, 2002
Messages
46,331
Please don't start multiple threads for the same problem. All the other threads that you started about this have been closed. Make all posts regarding this matter in this thread.

Please rescan with Hijack This and post a new log.

After you post the next Hijack This log, it is very important that you not restart your computer or attempt to do anything to remove this until I have posted the removal directions because the files and the entries in HJT will change and we will have to start all over again. It would be best that you do nothing at all with the computer until you get the directions.
 

~Candy~

Retired Administrator
Joined
Jan 27, 2001
Messages
103,706
Mark, not sure if you noticed, Hijack this is running from the desktop.
 
Joined
Jul 26, 2002
Messages
46,331
With the new versions of HJT it can be run from the desktop. The new version will create a seperate folder on the desktop or in whatever folder it is run from to store backups in instead of scattering them all over the desktop. It still shouldn't be run from a Temp folder, but the desktop is OK.
 

Needy helpy

Thread Starter
Joined
Mar 13, 2005
Messages
24
Here's the latest scan:
Logfile of HijackThis v1.99.1
Scan saved at 5:23:09 PM, on 3/15/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Quicksilver\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\reajm.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\reajm.dll/sp.html#28129
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {E1545A56-DE0C-2E0C-EE11-ABB18D6F1A8E} - C:\WINDOWS\ntnj32.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.00.0001.1203\en-us\msntb.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [winuf.exe] C:\WINDOWS\system32\winuf.exe
O4 - HKLM\..\Run: [PrevxHome] C:\Program Files\Prevx Home\SAGUI.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.00.0001.1203\en-us\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1110658916312
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1FC5B74C-F4D7-46F5-93FC-5C4D07A5ED13}: NameServer = 63.227.242.16,207.108.224.1
O17 - HKLM\System\CCS\Services\Tcpip\..\{DF51E452-1E58-4E04-8213-7F1DC029C051}: NameServer = 63.227.242.16,207.108.224.1
O17 - HKLM\System\CS1\Services\Tcpip\..\{1FC5B74C-F4D7-46F5-93FC-5C4D07A5ED13}: NameServer = 63.227.242.16,207.108.224.1
O17 - HKLM\System\CS2\Services\Tcpip\..\{1FC5B74C-F4D7-46F5-93FC-5C4D07A5ED13}: NameServer = 63.227.242.16,207.108.224.1
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Prevx Agent (PrevxAgent) - Unknown owner - C:\Program Files\Prevx Home\PXAgent.exe" -f (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
 
Joined
Jul 26, 2002
Messages
46,331
Click here to download CWShredder. Do Not run it yet. Download it to the desktop and have it ready to run later.

____________________________________________________________________

Click here to download AboutBuster created by Rubber Ducky.

Unzip AboutBuster to the Desktop then click the "Update Button" then click "Check for Update" and download the updates and then click "Exit" because I don't want you to run it yet. Just get the updates so it is ready to run later in safe mode.
_____________________________________________________________________

Now go ahead and set your computer to show hidden files like so:

Because XP will not always show you hidden files and folders by default, Go to Start > Search and under "More advanced search options".
Make sure there is a check by "Search System Folders" and "Search hidden files and folders" and "Search system subfolders"

Next click on My Computer. Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and "Hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"
______________________________________________________________________

After you have downloaded all the above tools, sign off the internet and remain offline until this procedure is complete. Unplug your modem or disconnect the cable or phone line. Copy these instructions to notepad and save them on your desktop for easy access. You must follow these directions exactly and you cannot skip any part of it.
______________________________________________________________________


Click Start > Run > and type in:

services.msc

Click OK.

In the services window find Network Security Service (NSS).
Rightclick and choose "Properties". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Beside "Startup Type" in the dropdown menu select "Disabled". Click Apply then OK. Exit the Services utility.

Note: You may get an error here when trying to access the properties of the service. If you do get an error, just select the service and look there in the top left of the main service window and click "Stop" to stop the service. If that gives an error or it is already stopped, just skip this step and proceed with the rest.
_____________________________________________________________________

Restart to safe mode.

How to start your computer in safe mode


Perform the following steps in safe mode:

____________________________________________________________________

Go to Start > Run and type Hijackthis. Press enter to start HijackThis. DO NOT OPEN ANYTHING ELSE!

Put a check by these entries in Hijack This and click the "Fix Checked" button:

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\reajm.dll/sp.html#28129

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\reajm.dll/sp.html#28129

R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {E1545A56-DE0C-2E0C-EE11-ABB18D6F1A8E} - C:\WINDOWS\ntnj32.dll

O4 - HKLM\..\Run: [winuf.exe] C:\WINDOWS\system32\winuf.exe

Next in Hijack This click on the "Config" button in the lower right corner. In the next window click on the "Misc Tools" button at the top then click the "Delete an NT service" button. Copy and paste the following line in that box:

 6QÔõ'ª´ÆÐ8

If it says the service doesn't exist, try this line:

Network Security Service (NSS)

Click OK.

Find and delete these files:

C:\WINDOWS\system32\winuf.exe
C:\WINDOWS\system32\crbj32.exe

Navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

Next navigate to the C:\Documents and Settings\Quicksilver (Repeat for all user names)\Local Settings\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

Go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.

________________________________________________________________________

Next run aboutbuster. Double click aboutbuster.exe, click OK, click Start, then click OK. This will scan your computer for the bad files and delete them.
_______________________________________________________________________

Finally, run CWShredder. Just click on the cwshredder.exe then click "Fix" (Not "Scan only") and let it do it's thing.
_______________________________________________________________________

Boot back into Windows normally now and connect to the internet.


Turn off System Restore:

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
Restart your computer.



Go here and do an online virus scan.

Be sure and put a check in the box by "Auto Clean" before you do the scan. If it finds anything that it cannot clean have it delete it or make a note of the file location so you can delete it yourself. Housecall will detect the leftover files from this hijacker.



This hijacker is known to alter or delete certain files so check this out please:

Download the Hoster from here . UnZip the file and press "Restore Original Hosts" and press "OK". Exit Program.

If you have Spybot S&D installed you will also need to replace one file.
Go here and download SDHelper.dll. Copy the file to the folder containing your Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy)

Check in the C:\Windows\system32 folder to be sure you have a file named Shell.dll. If you do not have one, go to the C:\Windows\system32\dllcache folder.
Find shell.dll and right click on it. Choose Copy from the menu.
Open the System32 folder and right click on an empty space in the window. Choose Paste from the menu.


control.exe may have been deleted.
See if control.exe is present in C:\windows\system32

If control.exe isn't there, go here, and download control.exe per the instructions at the site.

IMPORTANT!: Please check your ActiveX security settings. They may have been changed by this CWS variant to allow ALL ActiveX!! Reset your active x security settings like so... Go to Internet Options > Security > Internet, press 'default level', then OK.
Now press "Custom Level."
In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to 'prompt', and 'Initialize and Script ActiveX controls not marked as safe" to 'disable'.



When you are sure you are clean turn System Restore back on and create a restore point.

To create a restore point:

Single-click Start and point to All Programs.
Mouse over Accessories, then System Tools, and select System Restore.
In the System Restore wizard, select the box next the text labeled "Create a restore point" and click the Next button.
Type a description for your new restore point. Something like "After trojan/spyware cleanup". Click Create and you're done.
 
Joined
Jul 26, 2002
Messages
46,331
My pleasure! :)

Check this out for info on how to tighten your security settings and some good free tools to help prevent this from happening again.
 
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