Solved: I forgot how to fix "about blank"

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rahjr2

Thread Starter
Joined
Jan 19, 2004
Messages
49
I had this thing a year or so ago and some how I have got it again. Since then I forgot how to fix it. MS anti spyware is constantly blocking "sdkak32" Anyone remember?
 
Joined
Jul 26, 2002
Messages
46,349
Please do this:

* Click here to download HJTsetup.exe
  • Save HJTsetup.exe to your desktop.
  • Doubleclick on the HJTsetup.exe icon on your desktop.
  • By default it will install to C:\Program Files\Hijack This.
  • Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
  • Put a check by Create a desktop icon then click Next again.
  • Continue to follow the rest of the prompts from there.
  • At the final dialogue box click Finish and it will launch Hijack This.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
 

rahjr2

Thread Starter
Joined
Jan 19, 2004
Messages
49
HJT log follows:
Logfile of HijackThis v1.99.1
Scan saved at 12:57:19 PM, on 12/29/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\apiwl32.exe
C:\WINDOWS\netnp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\mtxgk.dll/sp.html#12047%resultposition.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\mtxgk.dll/sp.html#12047%resultposition.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\mtxgk.dll/sp.html#12047%resultposition.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\mtxgk.dll/sp.html#12047%resultposition.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\mtxgk.dll/sp.html#12047%resultposition.net
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {407E35F0-F5FF-7693-C8CB-9147DC9626D2} - C:\WINDOWS\system32\atlwv32.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {DDF69936-9289-A3BA-6911-C5BB49DC85D8} - C:\WINDOWS\system32\appui32.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [syszd.exe] C:\WINDOWS\syszd.exe
O4 - HKLM\..\Run: [netnp.exe] C:\WINDOWS\netnp.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~3\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1093168384647
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {F7A05BAC-9778-410A-9CDE-BFBD4D5D2B7F} (iPIX Media Send Class) - http://216.249.24.60/code/iPIX-ImageWell-ipix.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
 
Joined
Jul 26, 2002
Messages
46,349
** First you need to download the following tools and have them ready to run. Do not run any of them until instructed to do so:


* Click here to download cwsserviceremove.zip and unzip it to your desktop.


* Click Here and download the new version of Killbox and save it to your desktop.



* Click here to download CWShreder and save it to your desktop. Do Not run it yet.



* Click here to download AboutBuster created by Rubber Ducky.

Unzip AboutBuster to the Desktop so it is ready to run later in safe mode.



* Click here for info on how to boot to safe mode if you don't already know how.



**After you have downloaded all the above tools, sign off the internet and remain offline until this procedure is complete. Copy these instructions to notepad and save them on your desktop for easy access. You must follow these directions exactly and you cannot skip any part of it.


** Before you proceed with the removal directions below you need to turn off MS Anti-Spyware's realtime protection as it will interfere with the changes we are trying to make.

  • Open MS Anti-Spyware and click on Options > Settings.
  • Click on "Realtime Protection" in the left pane.
  • Remove the check by these:
    • Enable the Microsoft Security Agents on startup (recommended)
    • Enable real-time spyware threat protection (recommended)
  • Click "Save"
  • Now right click the MS Anti-spyware icon in your system tray and choose "Shutdown Microsoft Anti-Spyware"
  • Leave it disabled until we are finished here.


* You also need to disable SpywareGuard. It will interfere with the changes we are trying to make too.

  • Doubleclick the SpywareGuard icon (SG) in your System Tray.
  • Click on the Options button the left pane.
  • Under General Protection Options, remove the check by these:
    • Enable Real-time Scanning
    • Enable Browser Hijack Protection
  • Now in the upper left corner click File > Exit to exit SpywareGuard.
  • You should re-enable these when we are finished here.


** Restart your computer into safe mode now. Perform the following steps in safe mode:



* Double click on the cwsserviceremove.reg file you downloaded at the beginning to enter into the registry. Answer yes when asked to have it's contents added to the registry.



* Run Hijack This and put a check by all of the following entries:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\mtxgk.dll/sp.html#12047%resultposition.net

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\mtxgk.dll/sp.html#12047%resultposition.net

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\mtxgk.dll/sp.html#12047%resultposition.net

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\mtxgk.dll/sp.html#12047%resultposition.net

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\mtxgk.dll/sp.html#12047%resultposition.net

R3 - Default URLSearchHook is missing

O2 - BHO: Class - {407E35F0-F5FF-7693-C8CB-9147DC9626D2} - C:\WINDOWS\system32\atlwv32.dll

O2 - BHO: Class - {DDF69936-9289-A3BA-6911-C5BB49DC85D8} - C:\WINDOWS\system32\appui32.dll (file missing)

O4 - HKLM\..\Run: [syszd.exe] C:\WINDOWS\syszd.exe

O4 - HKLM\..\Run: [netnp.exe] C:\WINDOWS\netnp.exe


After you have checked all of those, click the "Fix Checked" button.

Exit Hijack This.


* Double-click on Killbox.exe to run it.
  • Put a tick by Standard File Kill.
  • In the "Full Path of File to Delete" box, copy and paste each of the following lines one at a time:

    C:\WINDOWS\syszd.exe

    C:\WINDOWS\netnp.exe


  • Click on the button that has the red circle with the X in the middle after you enter each file.
  • It will ask for confimation to delete the file.
  • Click Yes.
  • Continue with that procedure until you have pasted all of these in the "Paste Full Path of File to Delete" box.
  • Killbox may tell you that one or more files do not exist.
  • If that happens, just continue on with all the files. Be sure you don't miss any.
  • Next in Killbox go to Tools > Delete Temp Files
  • In the window that pops up, put a check by ALL the options there except these three:
    • XP Prefetch
    • Recent
    • History
  • Now click the Delete Selected Temp Files button.
  • Exit the Killbox.


* Next run aboutbuster. Double click aboutbuster.exe, click OK, click Start, then click OK. This will scan your computer for the bad files and delete them.



* Run CWShredder. Just click on the cwshredder.exe then click "Fix" (Not "Scan only") and let it do it's thing.



* Run Cleanup:
  • Click on the "Cleanup" button and let it run.
  • Once its done, close the program.



* Go to Control Panel > Internet Options. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.



** Restart back into Windows normally now and do the following:



* Download the Hoster from here . UnZip the file and press "Restore Original Hosts" and press "OK". Exit Program.



* If you have Spybot S&D installed you will also need to replace one file.
Go here and download SDHelper.dll. Copy the file to the folder containing your Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy)



* Check in the C:\Windows\system32 folder to be sure you have a file named Shell.dll. If you do not have one, go to the C:\Windows\system32\dllcache folder.
Find shell.dll and right click on it. Choose Copy from the menu.
Open the System32 folder and right click on an empty space in the window. Choose Paste from the menu.



* control.exe may have been deleted.
See if control.exe is present in C:\windows\system32

If control.exe isn't there, go here, and download control.exe per the instructions at the site.



* IMPORTANT!: Please check your ActiveX security settings. They may have been changed by this CWS variant to allow ALL ActiveX!! Reset your ActiveX security settings like so... Go to Internet Options > Security > Internet, press 'default level', then OK.
Now press "Custom Level."
In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to 'prompt', and 'Initialize and Script ActiveX controls not marked as safe" to 'disable'.


* Run ActiveScan online virus scan here

When the scan is finished, anything that it cannot clean have it delete it. Make a note of the file location of anything that cannot be deleted so you can delete it yourself.
- Save the results from the scan!

Post a new HiJackThis log along with the results from ActiveScan
 

rahjr2

Thread Starter
Joined
Jan 19, 2004
Messages
49
guess i did something wrong...none ofthe tools i downloaded per you directiond appeared on my desktop in safe mode
 
Joined
Jul 26, 2002
Messages
46,349
You have to download the tools to an admin account that is accessible in safe mode and then boot to that same account in safe mode. They will not be there in the account called "Administrator". That is not a "User" account so it isn't the one to boot to.
 

rahjr2

Thread Starter
Joined
Jan 19, 2004
Messages
49
the following didn't work as you prescribed:
I ran hijackthis and deleted all except BHO: Class...\appui32.dll it wasn't there.
BHO:Class....\mfcu32.dll was i left it alone????
when you said "run cleanup" i assume you ment "disk cleanup" from accesories/system tools???
i have no Shell.dll file...Shell.exe but empty. i have no dillchce folder??? or don't know where to find it!
from the active scan file...wheer is the adware/searchaid???

Logfile of HijackThis v1.99.1
Scan saved at 8:01:07 PM, on 12/29/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Hijackthis\HijackThis.exe

O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: Class - {4BCC7208-49DA-0CF0-0792-8513C6D86F84} - C:\WINDOWS\system32\mfcll32.dll (file missing)
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~3\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~3\tools\iesdpb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [netnp.exe] C:\WINDOWS\netnp.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~3\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1093168384647
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {F7A05BAC-9778-410A-9CDE-BFBD4D5D2B7F} (iPIX Media Send Class) - http://216.249.24.60/code/iPIX-ImageWell-ipix.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Incident Status Location

Spyware:spyware/petro-line Not disinfected C:\Documents and Settings\rhobbs\Favorites\SITES ABOUT\Ab scissor.url
Adware:adware/searchaid Not disinfected Windows Registry
 
Joined
Jul 26, 2002
Messages
46,349
* Copy these instructions to notepad and save them to your desktop. You will need them to refer to.


* Disable Spywareguard and MS-Antispyware.


* Run Hijack This again and put a check by these. Close ALL windows except HijackThis and click "Fix checked"

O2 - BHO: Class - {4BCC7208-49DA-0CF0-0792-8513C6D86F84} - C:\WINDOWS\system32\mfcll32.dll (file missing)

O4 - HKLM\..\Run: [netnp.exe] C:\WINDOWS\netnp.exe



* Restart your computer into safe mode now. Perform the following steps in safe mode:


* Double-click on Killbox.exe to run it.
  • Put a tick by Standard File Kill.
  • In the "Full Path of File to Delete" box, copy and paste each of the following lines one at a time:

    C:\WINDOWS\netnp.exe

    C:\Documents and Settings\rhobbs\Favorites\SITES ABOUT\Ab scissor.url


  • Click on the button that has the red circle with the X in the middle after you enter each file.
  • It will ask for confimation to delete the file.
  • Click Yes.
  • Continue with that procedure until you have pasted all of these in the "Paste Full Path of File to Delete" box.
  • Killbox may tell you that one or more files do not exist.
  • If that happens, just continue on with all the files. Be sure you don't miss any.
  • Next in Killbox go to Tools > Delete Temp Files
  • In the window that pops up, put a check by ALL the options there except these three:
    • XP Prefetch
    • Recent
    • History
  • Now click the Delete Selected Temp Files button.
  • Exit the Killbox.


* Restart back into Windows normally now.


* Run Kaspersky online virus scan here.

When the scan is finished, Save the results from the scan!

Post a new HiJackThis log along with the results from Kaspersky scan
 

rahjr2

Thread Starter
Joined
Jan 19, 2004
Messages
49
done
can't believe the scan found more crap :-(
FYI -- when i hit spell check prior to posting this reply, about blank appeared for a second.

Logfile of HijackThis v1.99.1
Scan saved at 6:46:36 AM, on 12/30/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Hijackthis\HijackThis.exe

O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~3\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~3\tools\iesdpb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~3\tools\iesdpb.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/downloads/kws/kavwebscan_unicode.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1093168384647
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {F7A05BAC-9778-410A-9CDE-BFBD4D5D2B7F} (iPIX Media Send Class) - http://216.249.24.60/code/iPIX-ImageWell-ipix.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

-------------------------------------------------------------------------------
KASPERSKY ON-LINE SCANNER REPORT
Friday, December 30, 2005 06:44:37
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky On-line Scanner version: 5.0.67.0
Kaspersky Anti-Virus database last update: 30/12/2005
Kaspersky Anti-Virus database records: 158068
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: standard
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\
F:\

Scan Statistics:
Total number of scanned objects: 47837
Number of viruses found: 3
Number of infected objects: 22
Number of suspicious objects: 0
Duration of the scan process: 2954 sec

Infected Object Name - Virus Name
C:\!KillBox\netnp.exe Infected: Trojan-Downloader.Win32.Agent.td
C:\backup-20051229-121825-886.dll Infected: Trojan-Downloader.Win32.Agent.bc
C:\Program Files\Hijackthis\backups\backup-20051229-175932-390.dll Infected: Trojan-Downloader.Win32.Agent.bc
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011195.pif:fyhub:$DATA Infected: Trojan-Downloader.Win32.Agent.bc
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011197.dll Infected: Trojan-Downloader.Win32.Agent.bc
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011198.dll Infected: Trojan-Downloader.Win32.Agent.bc
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011199.dll Infected: Trojan-Downloader.Win32.Agent.bc
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011200.dll Infected: Trojan-Downloader.Win32.Agent.bc
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011201.dll Infected: Trojan-Downloader.Win32.Agent.bc
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011202.dll Infected: Trojan-Downloader.Win32.Agent.bc
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011215.pif:fyhub:$DATA Infected: Trojan-Downloader.Win32.Agent.bc
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011222.pif:fyhub:$DATA Infected: Trojan-Downloader.Win32.Agent.bc
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011225.tre:yqwkso:$DATA Infected: Trojan.Win32.Agent.bi
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011231.dll Infected: Trojan-Downloader.Win32.Agent.bc
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011232.exe Infected: Trojan-Downloader.Win32.Agent.td
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011233.ini:ttgdwx:$DATA Infected: Trojan.Win32.Agent.bi
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011236.tre:yqwkso:$DATA Infected: Trojan.Win32.Agent.bi
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011237.pif:fyhub:$DATA Infected: Trojan-Downloader.Win32.Agent.bc
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011238.exe Infected: Trojan.Win32.Agent.bi
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011239.exe Infected: Trojan.Win32.Agent.bi
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011240.exe Infected: Trojan.Win32.Agent.bi
C:\System Volume Information\_restore{A099F105-9C73-4C92-8613-7D61D8227EEB}\RP199\A0011242.dll Infected: Trojan-Downloader.Win32.Agent.bc

Scan process completed.
 
Joined
Jul 26, 2002
Messages
46,349
about:blank is not necessarily bad. It is a default windows blank page that appears when you do not have a home page set. You need to set your home page to what you want now.


Delete the C:\!killbox folder.


Now turn off System Restore:

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

Restart your computer, turn System Restore back on and create a restore point.

To create a restore point:

Single-click Start and point to All Programs.
Mouse over Accessories, then System Tools, and select System Restore.
In the System Restore wizard, select the box next the text labeled "Create a restore point" and click the Next button.
Type a description for your new restore point. Something like "After trojan/spyware cleanup". Click Create and you're done.

Check this out for info on how to tighten your security settings and some good free tools to help prevent this from happening again.
 
Joined
Jul 26, 2002
Messages
46,349
Since this problem has been solved, I'm closing this thread. If you need it reopened please PM me or one of the other mods.

Anyone else with a similar problem please start a "New Thread".
 
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