i have a dell latitude d600 laptop and i keep getting stuck at the welcome screen. not frozen, i can move the mouse cursor around but there's no options to choose from so i'm essentially stuck. i usually keep my computer in stand by and then everythings fine. but occasionally i shut down my computer and thats when i have this problem. this problem started once in a while when i started up the computer but now it happens everytime i start it up. i called a tech support number and they had me goto "start" then "run" and type in "prefetch" and over 50 files came up. the man on the phone said there should be about 7 files there. he told me we could fix the problem in 10 minutes but it would cost me $120. i didnt want to pay that much for something i could do in 10 minutes with some advice. i scanned my entire computer and tried to fix the corrupted files but still have the same problem. If anyone could help me out i'l really appriciate the help. Please help me fix this problem! thanks!