Solved: IBM Viavoice - SMAPI RC = 97 ( USER IDENTIFIER IS BUSY )

Receiving this error message when opening the SRE, Nuance is absolutely no help ( Why aren't you using dragon, give us money! )

Believe this is being encountered on version 10.5 on WinXP SP2, but need to get clarification on this from the end user whom I am in a limited rapport with.

Upgrading the software is not an option; it is being used in a very specialized environment.

From looking @ code and making a few educated guesses, I'm thinking this could be a corrupted voice pattern file.

Any input would be appreciated, however.

 

Resolved: the end user was presented with a dialog
eng003:an attempt has been made to access a user thats already in session on another machine do you want to over ride the session lock

<Yes> or <No>

No was the default, and choosing No would, of course, generate an error message accessing the speech user.