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Solved: IE 11 stopped working - windows 7

Discussion in 'Windows 7' started by poppea, Feb 21, 2015.

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  1. poppea

    poppea Thread Starter

    Joined:
    Sep 21, 2004
    Messages:
    76
    i get the message every time i launch ie and can't do a thing with it.
    Tried the following but error still popping up:
    1- resetting the internet options from control panel/deleting browsing history etc.
    2- restoring the system to an earlier saved point
    3- deactivating/activating back ie from windows installed components

    A site suggested to run internet explorer performance troubleshooter but didn't know where to find that...

    My guess is a sort of malware but i am not sure, any help would be most appreciated.

    Cheers
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,699
    First Name:
    Frank
    Go here, then click the large blue "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.

    Close all open windows first, then double-click AdwCleaner.exe to load its main window.

    Click the "Scan" button, then allow the scanning process to finish.

    Click the "Logfile" button.

    When the log appears, save it.

    Return here to your thread, then copy-and-paste the ENTIRE log here.

    -------------------------------------------------------------------
     
  3. poppea

    poppea Thread Starter

    Joined:
    Sep 21, 2004
    Messages:
    76
    # AdwCleaner v4.111 - Logfile created 21/02/2015 at 14:29:33
    # Updated 18/02/2015 by Xplode
    # Database : 2015-02-18.3 [Server]
    # Operating system : Windows 7 Ultimate Service Pack 1 (x64)
    # Username : Sanfoura - MEYNU
    # Running from : C:\Users\Sanfoura\Downloads\AdwCleaner.exe
    # Option : Scan

    ***** [ Services ] *****

    Service Found : TBSrv

    ***** [ Files / Folders ] *****

    File Found : C:\END
    File Found : C:\windows\Reimage.ini
    File Found : C:\windows\System32\roboot64.exe
    Folder Found : C:\ProgramData\Tbccint
    Folder Found : C:\Users\Sanfoura\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
    Folder Found : C:\Users\Sanfoura\AppData\Local\Tbccint
    Folder Found : C:\Users\Sanfoura\AppData\LocalLow\BS_Player_ControlBar_B
    Folder Found : C:\Users\Sanfoura\AppData\LocalLow\Tbccint

    ***** [ Scheduled tasks ] *****


    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Data Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - <local>
    Key Found : HKCU\Software\AppDataLow\Software\BS_Player_ControlBar_B
    Key Found : HKCU\Software\AppDataLow\Software\Tbccint
    Key Found : HKCU\Software\AppDataLow\Toolbar
    Key Found : HKCU\Software\Conduit
    Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\chatango.com
    Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\plarium.com
    Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\primeshare.tv
    Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\softonic.cn
    Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\softonic.com
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{31264A33-A653-46C4-AF49-1232C59A7DA5}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{31264A33-A653-46C4-AF49-1232C59A7DA5}
    Key Found : HKCU\Software\Reimage
    Key Found : HKCU\Software\Tbccint
    Key Found : [x64] HKCU\Software\Conduit
    Key Found : [x64] HKCU\Software\Reimage
    Key Found : [x64] HKCU\Software\Tbccint
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{3A1209A4-8568-40F0-9B5E-4A06A2A06417}
    Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT3329621
    Key Found : HKLM\SOFTWARE\Conduit
    Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31264A33-A653-46C4-AF49-1232C59A7DA5}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{3A1209A4-8568-40F0-9B5E-4A06A2A06417}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\IECT3329621
    Key Found : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
    Key Found : [x64] HKLM\SOFTWARE\Reimage
    Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{31264A33-A653-46C4-AF49-1232C59A7DA5}]
    Value Found : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{31264A33-A653-46C4-AF49-1232C59A7DA5}]
    Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{31264A33-A653-46C4-AF49-1232C59A7DA5}]
    Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{31264A33-A653-46C4-AF49-1232C59A7DA5}]

    ***** [ Web browsers ] *****

    -\\ Internet Explorer v11.0.9600.17631


    -\\ Google Chrome v40.0.2214.111

    [C:\Users\Sanfoura\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://uk.ask.com/web?q={searchTerms}
    [C:\Users\Sanfoura\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://astromenda.com/results.php?f=4&q={searchTerms}&a=ast_app_14_40_ie&cd=2XzuyEtN2Y1L1QzuyByE0FtDyC0D0CtByDtD0EtDzytCtDyCtN0D0Tzu0StCtDtDyBtN1L2XzutAtFtBtFtCtFyDtN1L1CzutCyEtBzytDyD1V1StN1L1G1B1V1N2Y1L1Qzu2SyEyByEtA0BtAyC0CtG0AtDyB0CtGtAyByDyDtG0ByDyDtDtGyByDyC0C0CzyyC0AtD0C0AyC2QtN1M1F1B2Z1V1N2Y1L1Qzu2S0A0AyB0A0AtCtA0CtGtC0AtD0EtGyEtAtA0FtG0A0BtByEtGtDyC0AtDtD0EyE0FyD0C0C0B2Q&cr=1458120062&ir=
    *************************

    AdwCleaner[R0].txt - [4057 bytes] - [21/02/2015 14:29:33]

    ########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [4116 bytes] ##########
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,699
    First Name:
    Frank
    Close all open windows first, then double-click AdwCleaner to load its main window.

    Click the "Scan" button, then allow the scanning process to finish.

    Click the "Cleaning" button, then click "OK".

    Allow the cleaning process to finish.

    When it's finished, click "OK" in each window that appears.

    The computer will restart.

    When the log appears during restart, save it.

    Return here to your thread, then copy-and-paste the ENTIRE log here.

    --------------------------------------------------------------------

    What's the brand name and model name and model number of your computer?

    --------------------------------------------------------------------
     
  5. poppea

    poppea Thread Starter

    Joined:
    Sep 21, 2004
    Messages:
    76
    # AdwCleaner v4.111 - Logfile created 21/02/2015 at 14:48:47
    # Updated 18/02/2015 by Xplode
    # Database : 2015-02-18.3 [Server]
    # Operating system : Windows 7 Ultimate Service Pack 1 (x64)
    # Username : Sanfoura - MEYNU
    # Running from : C:\Users\Sanfoura\Downloads\AdwCleaner (1).exe
    # Option : Cleaning

    ***** [ Services ] *****

    [#] Service Deleted : TBSrv

    ***** [ Files / Folders ] *****

    Folder Deleted : C:\ProgramData\Tbccint
    Folder Deleted : C:\Users\Sanfoura\AppData\Local\Tbccint
    Folder Deleted : C:\Users\Sanfoura\AppData\LocalLow\Tbccint
    Folder Deleted : C:\Users\Sanfoura\AppData\LocalLow\BS_Player_ControlBar_B
    Folder Deleted : C:\Users\Sanfoura\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
    File Deleted : C:\END
    File Deleted : C:\windows\Reimage.ini
    File Deleted : C:\windows\System32\roboot64.exe

    ***** [ Scheduled tasks ] *****


    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
    Key Deleted : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\IECT3329621
    Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3329621
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3A1209A4-8568-40F0-9B5E-4A06A2A06417}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31264A33-A653-46C4-AF49-1232C59A7DA5}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{31264A33-A653-46C4-AF49-1232C59A7DA5}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{31264A33-A653-46C4-AF49-1232C59A7DA5}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{3A1209A4-8568-40F0-9B5E-4A06A2A06417}
    Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{31264A33-A653-46C4-AF49-1232C59A7DA5}]
    Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{31264A33-A653-46C4-AF49-1232C59A7DA5}]
    Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{31264A33-A653-46C4-AF49-1232C59A7DA5}]
    Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{31264A33-A653-46C4-AF49-1232C59A7DA5}]
    Key Deleted : HKCU\Software\Conduit
    Key Deleted : HKCU\Software\Tbccint
    Key Deleted : HKCU\Software\Reimage
    Key Deleted : HKCU\Software\AppDataLow\Toolbar
    Key Deleted : HKCU\Software\AppDataLow\Software\Tbccint
    Key Deleted : HKCU\Software\AppDataLow\Software\BS_Player_ControlBar_B
    Key Deleted : HKLM\SOFTWARE\Conduit
    Key Deleted : [x64] HKLM\SOFTWARE\Reimage
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\chatango.com
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\plarium.com
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\primeshare.tv
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\softonic.cn
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\softonic.com
    Data Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - <local>

    ***** [ Web browsers ] *****

    -\\ Internet Explorer v11.0.9600.17631


    -\\ Google Chrome v40.0.2214.111

    [C:\Users\Sanfoura\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://uk.ask.com/web?q={searchTerms}
    [C:\Users\Sanfoura\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://astromenda.com/results.php?f=4&q={searchTerms}&a=ast_app_14_40_ie&cd=2XzuyEtN2Y1L1QzuyByE0FtDyC0D0CtByDtD0EtDzytCtDyCtN0D0Tzu0StCtDtDyBtN1L2XzutAtFtBtFtCtFyDtN1L1CzutCyEtBzytDyD1V1StN1L1G1B1V1N2Y1L1Qzu2SyEyByEtA0BtAyC0CtG0AtDyB0CtGtAyByDyDtG0ByDyDtDtGyByDyC0C0CzyyC0AtD0C0AyC2QtN1M1F1B2Z1V1N2Y1L1Qzu2S0A0AyB0A0AtCtA0CtGtC0AtD0EtGyEtAtA0FtG0A0BtByEtGtDyC0AtDtD0EyE0FyD0C0C0B2Q&cr=1458120062&ir=

    *************************

    AdwCleaner[R0].txt - [4215 bytes] - [21/02/2015 14:29:33]
    AdwCleaner[R1].txt - [4278 bytes] - [21/02/2015 14:47:38]
    AdwCleaner[S0].txt - [4154 bytes] - [21/02/2015 14:48:47]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4213 bytes] ##########
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,699
    First Name:
    Frank
    ASUS NX90JQ

    Add this site to your browser's favorites/bookmarks list so you can quickly refer to it when needed.

    ---------------------------------------------------------

    I don't use the Google Chrome browser, and never will, so I can't address any issues with it.

    ---------------------------------------------------------

    Are you still having an issue with Internet Explorer 11?

    ---------------------------------------------------------
     
  7. poppea

    poppea Thread Starter

    Joined:
    Sep 21, 2004
    Messages:
    76
    Nothing changed, the pop-up keeps showing at ie launch and after closing it, keeps bouncing back so i am still unable to use ie?
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,699
    First Name:
    Frank
    Download and save and then install the free version of

    Malwarebytes Anti-Malware 2.0.4.1028

    SUPERAntiSpyware 6.0.1170

    Make sure to update their definition files during the install process.

    Make sure to uncheck and decline to install any extras, such as toolbars and homepages, they may offer.

    Make sure to uncheck and decline to use the "Pro" or "Trial" version, if it's offered.

    After they're installed and updated, DON'T do anything else with them yet.

    -------------------------------------------------------
     
  9. poppea

    poppea Thread Starter

    Joined:
    Sep 21, 2004
    Messages:
    76
    I rejected the free trial for the professional versions, was that right?
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,699
    First Name:
    Frank
    That's correct. You want to decline or reject using the "Pro" or "Trial" version.

    Advise when you're done, then I'll give you detailed instructions for their use.

    -----------------------------------------------------------
     
  11. poppea

    poppea Thread Starter

    Joined:
    Sep 21, 2004
    Messages:
    76
    Ready to proceed...
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,699
    First Name:
    Frank
    You might want to print off these instructions before you start so they're easier for you to follow.

    Note: DON'T use the computer while each scan is in progress.

    ---------------------------------------------------------------------

    Start Malwarebytes Anti-Malware.

    Click "Settings". then click "Detection and Protection".

    Make sure all boxes in "Detection Options" are checked.

    Click "Scan", then select Threat Scan, then click "Scan Now".

    Note: If it wants to update the definition files first, allow it to do so.

    If problems are found during the scan, the number of "Detected Objects" will be highlighted in red.

    When the scan is finished, make sure to select and quarantine EVERYTHING in the list.

    If you're prompted to restart the computer to complete the process, do so.

    Start Malwarebytes Anti-Malware again.

    Click "History - Application Logs".

    Double-click on the most recent scan log so it can open and be viewed.

    Select "Export - Text File", then name it mbam, then save it on the desktop.

    Return here, then copy-and-paste its ENTIRE contents here.

    ---------------------------------------------------------------------

    Start SUPERAntiSpyware.

    Click "System Tools".

    Click "Preferences", then uncheck "Run in the background (system tray)", then click "Done".

    Click "Advanced Settings", then uncheck "Follow shortcuts (*.lnk) during scan", then click "OK - Done".

    Click "Click here to check for updates".

    When the definition files have updated, click "OK".

    Click "Scan This Computer", then click Quick Scan.

    If problems are found during the scan, the number of them will be highlighted in red.

    When the scan is finished, click "Continue".

    Make sure that EVERYTHING in the list is selected, then click "Continue".

    When the removal process is complete, click "Continue".

    If you're prompted to restart to finish the removal process, do so.

    Start SUPERAntiSpyware again.

    Click "System Tools", then click "Scan Logs".

    Select the most current scan log, then click on its magnifying glass icon so it can open and be viewed, then save it on the desktop.

    Return here, then copy-and-paste its ENTIRE contents here.

    ----------------------------------------------------------------------
     
  13. poppea

    poppea Thread Starter

    Joined:
    Sep 21, 2004
    Messages:
    76
    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 02/21/2015 at 03:50 PM

    Application Version : 6.0.1170
    Database Version : 11761

    Scan type : Quick Scan
    Total Scan Time : 00:01:16

    Operating System Information
    Windows 7 Ultimate 64-bit, Service Pack 1 (Build 6.01.7601)
    UAC On - Limited User

    Memory items scanned : 590
    Memory threats detected : 0
    Registry items scanned : 57039
    Registry threats detected : 0
    File items scanned : 7981
    File threats detected : 57

    Adware.Tracking Cookie
    track.adform.net [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    track.adform.net [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    C:\Users\Sanfoura\AppData\Roaming\Microsoft\Windows\Cookies\OAI52N5H.txtC:\Users\Sanfoura\AppData\Roaming\Microsoft\Windows\Cookies\OAI52N5H.txt [ /doubleclick.net ]
    .doubleclick.net [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    dmp.adform.net [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .adform.net [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    app.****buddy.co.uk [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .****buddy.co.uk [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    smahtrack.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .pornhub.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .pornhub.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    ads.trafficjunky.net [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    ads.trafficjunky.net [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .trafficjunky.net [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .jckzz.banner.thrillmitten.biz [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .statcounter.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .casalemedia.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .kontera.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .doubleclick.net [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .doubleclick.net [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .ru4.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .imrworldwide.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .casalemedia.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .casalemedia.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .casalemedia.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .mediaplex.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .mediaplex.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    bs.serving-sys.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .serving-sys.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .serving-sys.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .mediaplex.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .rambler.ru [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .rambler.ru [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .yadro.ru [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .yadro.ru [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .histats.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    adserving.unibet.com [ C:\USERS\SANFOURA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]

    Trojan.Agent/Gen-Backdoor[FakeAlert]
    C:\WINDOWS\TEMP\LSASS.EXE

    ============
    End of Log
    ============
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,699
    First Name:
    Frank
    AFTER you complete both sets of my previous instructions, do the following.

    Go here, then click the large blue "Download Now @ Author's site" button to download and save TFC.exe (Temp File Cleaner by OldTimer) to your desktop.

    After it's downloaded and saved, close all open windows.

    Double-click it to load its main window.

    Click the "Start" button.

    If there are a large number of temp files and/or there are multiple user accounts, the temp file deletion process may appear to freeze or may take a few minutes, so be patient.

    After the temp file deletion process is finished, restart the computer.

    ----------------------------------------------------------
     
  15. poppea

    poppea Thread Starter

    Joined:
    Sep 21, 2004
    Messages:
    76
    Malwarebytes Anti-Malware
    www.malwarebytes.org

    Scan Date: 21/02/2015
    Scan Time: 15:59:22
    Logfile: MBAM.txt
    Administrator: Yes

    Version: 2.00.4.1028
    Malware Database: v2015.02.21.05
    Rootkit Database: v2015.02.20.01
    License: Free
    Malware Protection: Disabled
    Malicious Website Protection: Disabled
    Self-protection: Disabled

    OS: Windows 7 Service Pack 1
    CPU: x64
    File System: NTFS
    User: Sanfoura

    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 344060
    Time Elapsed: 25 min, 48 sec

    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Enabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled

    Processes: 0
    (No malicious items detected)

    Modules: 0
    (No malicious items detected)

    Registry Keys: 0
    (No malicious items detected)

    Registry Values: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Folders: 0
    (No malicious items detected)

    Files: 1
    PUP.Optional.SurfVox.A, C:\Users\Sanfoura\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: ( "startup_urls": [ "http://www.surfvox.com/" ],), Replaced,[7f3840e0c2c89c9afb902dd83fc7dc24]

    Physical Sectors: 0
    (No malicious items detected)


    (end)
     
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