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Solved: Ie8 hogging cpu cycles

Discussion in 'Web & Email' started by wahoo123, Jan 7, 2011.

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  1. wahoo123

    wahoo123 Thread Starter

    Joined:
    May 18, 2007
    Messages:
    14
    Recently, my IE8 pages have started freezing for 30 secs at a time. Using Task Manager, culprit was obvious - IE8 was using 70-98% of CPU cycles - consistently with little else except Kaspersky AV running on system.

    The sinister thing is, IE8 will run for minutes at a time at this CPU usage rate - with nothing (authorized) running Internet access!

    I tried my What's Running program to spot just exactly what in IE8 is so busy, but it doesn't tell you that. I switched off the anti-virus, with no difference - as I type this with NOTHING else running, IE8 is running at 98% . . .

    Can you help?

    Rob
     

    Attached Files:

  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Please click HERE to download and install HijackThis.

    Run it and select Do a system scan and save a logfile from the Main Menu.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    IMPORTANT: Do not fix anything
     
  3. wahoo123

    wahoo123 Thread Starter

    Joined:
    May 18, 2007
    Messages:
    14
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:04:31 AM, on 1/7/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus

    2011\avp.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    c:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe
    C:\Program Files\Common Files\Microsoft

    Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\WDBtnMgr.exe
    C:\WINDOWS\system32\VTTimer.exe
    C:\WINDOWS\system32\S3trayp.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus

    2011\avp.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\ProcessTamer\ProcessTamerTray.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus

    2011\klwtblfs.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program

    Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifie

    r.exe
    C:\Program Files\Wisdom-soft ScreenHunter

    Free\ScreenHunter.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet

    Explorer\Main,Search Bar = http://search.starband.net
    R1 - HKCU\Software\Microsoft\Internet

    Explorer\Main,Search Page =

    http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet

    Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet

    Explorer\Main,Default_Page_URL =

    http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet

    Explorer\Main,Default_Search_URL =

    http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet

    Explorer\Main,Search Page =

    http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet

    Explorer\Main,Start Page =

    http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet

    Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet

    Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet

    Explorer\Main,Window Title = Microsoft Internet

    Explorer provided by StarBand
    R3 - URLSearchHook: McAfee SiteAdvisor Toolbar -

    {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} -

    c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O2 - BHO: ClickCatcher MSIE handler -

    {16664845-0E00-11D2-8059-000000000000} - C:\Program

    Files\Common Files\ReGet Shared\Catcher.dll
    O2 - BHO: AcroIEHelperStub -

    {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program

    Files\Common

    Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: IEVkbdBHO -

    {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program

    Files\Kaspersky Lab\Kaspersky Anti-Virus

    2011\ievkbd.dll
    O2 - BHO: (no name) -

    {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Windows Live Sign-in Helper -

    {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program

    Files\Common Files\Microsoft Shared\Windows

    Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Notifier BHO -

    {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program

    Files\Google\GoogleToolbarNotifier\5.6.5612.1312\swg.dl

    l
    O2 - BHO: McAfee SiteAdvisor BHO -

    {B164E929-A1B6-4A06-B104-2CD0E90A88FF} -

    c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper -

    {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program

    Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: link filter bho -

    {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program

    Files\Kaspersky Lab\Kaspersky Anti-Virus

    2011\klwtbbho.dll
    O2 - BHO: JQSIEStartDetectorImpl -

    {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program

    Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: McAfee SiteAdvisor Toolbar -

    {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} -

    c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
    O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    O4 - HKLM\..\Run: [S3Trayp] S3trayp.exe
    O4 - HKLM\..\Run:

    [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program

    Files\Google\Gmail Notifier\gnotify.exe
    O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky

    Lab\Kaspersky Anti-Virus 2011\avp.exe"
    O4 - HKCU\..\Run: [msnmsgr]

    "C:\PROGRA~1\WI1F86~1\MESSEN~1\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe]

    C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] "C:\Program

    Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifie

    r.exe"
    O6 - HKCU\Software\Policies\Microsoft\Internet

    Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet

    Explorer\Control Panel present
    O8 - Extra context menu item: Do&wnload by ReGet Pro -

    C:\Program Files\Common Files\ReGet Shared\CC_Link.htm
    O8 - Extra context menu item: Download A&ll by ReGet

    Pro - C:\Program Files\Common Files\ReGet

    Shared\CC_All.htm
    O9 - Extra button: &Virtual Keyboard -

    {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program

    Files\Kaspersky Lab\Kaspersky Anti-Virus

    2011\klwtbbho.dll
    O9 - Extra button: Research -

    {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

    C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) -

    {c95fe080-8f5d-11d2-a20b-00aa003c157a} -

    C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra button: URLs c&heck -

    {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program

    Files\Kaspersky Lab\Kaspersky Anti-Virus

    2011\klwtbbho.dll
    O9 - Extra button: (no name) -

    {e2e2dd38-d088-4134-82b7-f2ba38496583} -

    C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -

    {e2e2dd38-d088-4134-82b7-f2ba38496583} -

    C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger -

    {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

    Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger -

    {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

    Files\Messenger\msmsgs.exe
    O14 - IERESET.INF:

    START_PAGE_URL=http://register.starband.net
    O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533}

    (Microsoft Data Collection Control) -

    https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
    O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9}

    (SpinTop DRM Control) -

    file:///C:/Program%20Files/SCRABBLE/Images/stg_drm.ocx
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3}

    (MUWebControl Class) -

    http://www.update.microsoft.com/microsoftupdate/v6/V5Co

    ntrols/en/x86/client/muweb_site.cab?1193950387421
    O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54}

    (ArmHelper Control) -

    file:///C:/Program%20Files/SCRABBLE/Images/armhelper.oc

    x
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000}

    (Shockwave Flash Object) -

    http://fpdownload2.macromedia.com/get/shockwave/cabs/fl

    ash/swflash.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} -

    http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941}

    (Driver Agent ActiveX Control) -

    http://plugin.driveragent.com/files/driveragent.cab
    O18 - Protocol: dssrequest -

    {5513F07E-936B-4E52-9B00-067394E91CC5} -

    c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O18 - Protocol: sacore -

    {5513F07E-936B-4E52-9B00-067394E91CC5} -

    c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O20 - AppInit_DLLs:

    C:\PROGRA~1\KASPER~1\KASPER~2\mzvkbd3.dll
    O23 - Service: Adobe LM Service - Adobe Systems -

    C:\Program Files\Common Files\Adobe Systems

    Shared\Service\Adobelmsvc.exe
    O23 - Service: Kaspersky Anti-Virus Service (AVP) -

    Kaspersky Lab ZAO - C:\Program Files\Kaspersky

    Lab\Kaspersky Anti-Virus 2011\avp.exe
    O23 - Service: Bonjour Service - Apple Inc. -

    C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8)

    - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: Google Update Service

    (gupdate1c98628e4d13720) (gupdate1c98628e4d13720) -

    Google Inc. - C:\Program

    Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google

    - C:\Program Files\Google\Common\Google

    Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program

    Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter

    (JavaQuickStarterService) - Sun Microsystems, Inc. -

    C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: McAfee SiteAdvisor Service - McAfee,

    Inc. - c:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe

    --
    End of file - 8613 bytes
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Please run HijackThis again.

    This time, in the Notepad window, click Format > Word Wrap.

    If Word Wrap is already checked, uncheck it and please post a new HijackThis log.


    Also, have you tried disabling your McAfee Site Advisor or running IE8 without the Add-ons?

    How to Run IE8 Without Add-ons
     
  5. wahoo123

    wahoo123 Thread Starter

    Joined:
    May 18, 2007
    Messages:
    14
    ***** I took the suggestion of disabling add-ons and there is a dramatic drop in CPU cycle usage - I am now trying to find just which add-on was causing the problem *******

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:06:41 AM, on 1/7/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    c:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\WDBtnMgr.exe
    C:\WINDOWS\system32\VTTimer.exe
    C:\WINDOWS\system32\S3trayp.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\ProcessTamer\ProcessTamerTray.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011\klwtblfs.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.starband.net
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by StarBand
    R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O2 - BHO: ClickCatcher MSIE handler - {16664845-0E00-11D2-8059-000000000000} - C:\Program Files\Common Files\ReGet Shared\Catcher.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011\ievkbd.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5612.1312\swg.dll
    O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011\klwtbbho.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
    O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    O4 - HKLM\..\Run: [S3Trayp] S3trayp.exe
    O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
    O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe"
    O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRA~1\WI1F86~1\MESSEN~1\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: Do&wnload by ReGet Pro - C:\Program Files\Common Files\ReGet Shared\CC_Link.htm
    O8 - Extra context menu item: Download A&ll by ReGet Pro - C:\Program Files\Common Files\ReGet Shared\CC_All.htm
    O9 - Extra button: &Virtual Keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011\klwtbbho.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011\klwtbbho.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://register.starband.net
    O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
    O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file:///C:/Program%20Files/SCRABBLE/Images/stg_drm.ocx
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1193950387421
    O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - file:///C:/Program%20Files/SCRABBLE/Images/armhelper.ocx
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://plugin.driveragent.com/files/driveragent.cab
    O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~2\mzvkbd3.dll
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Kaspersky Anti-Virus Service (AVP) - Kaspersky Lab ZAO - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: Google Update Service (gupdate1c98628e4d13720) (gupdate1c98628e4d13720) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - c:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe

    --
    End of file - 8548 bytes
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
  7. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Are you aware of any restrictions in IE8? Ever had Spybot S&D on your computer?

    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
     
  8. wahoo123

    wahoo123 Thread Starter

    Joined:
    May 18, 2007
    Messages:
    14
    Dear Phantom,

    Downloaded latest Flash Player - but your suggestion of disabling add-ons (and selectively enabling again) solved whatever it was. The newly-enabled add-ons are behaving (the only add-on I left disabled was the Sun Java stuff, which I really don't understand very well, and which Kaspersky hates . .. )

    Thank you!!!!

    rob
     
  9. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    You're welcome!

    Uninstall all old versions of Java from "Add or remove programs" and install the latest Java Runtime Environment 1.6.0_23.

    It's important to keep Java updated for security reasons.
     
  10. wahoo123

    wahoo123 Thread Starter

    Joined:
    May 18, 2007
    Messages:
    14
    HI,

    Just saw your last message.

    I have indeed had Spybot on this system, but not for three years. Not too sure what these mean:

    "O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present "

    rob

    PS Working fine, but Tech Guy page loads with format garbled, on Refresh it's OK.
     
  11. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    If you don't have Spybot anymore, run HijackThis again.

    Select Do a system scan only.

    Put a check mark on both following entries:

    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

    Click Fix checked.
     
  12. wahoo123

    wahoo123 Thread Starter

    Joined:
    May 18, 2007
    Messages:
    14
    Hi,

    Done - all working very well!

    Many thanks to you - much appreciated.

    rob
     
  13. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    You're quite welcome!
     
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