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Solved: IE8 won't open pages, asks to save instead

Discussion in 'Web & Email' started by churry, May 4, 2009.

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  1. churry

    churry Thread Starter

    Joined:
    May 4, 2009
    Messages:
    5
    I am having trouble using Internet Explorer to browse the web. When I start IE, it tries to load the homepage, but instead of loading the page, it asks where I want to save the file.

    I have tried to stop loading the homepage before it gets to that point, and asked it to load other sites (Google, Yahoo, etc.). The result is always a save dialogue.

    This is not an internet access issue because Safari and Firefox both work fine.

    Other things I've tried:
    - Tried to load a web page from Windows Explorer. Ended up with the same dialogue box.
    - Tried to reset Internet Options through Control Panel. Can't even get Internet Options to open.
    - Tried re-downloading IE8 and re-installing. Didn't fix the problem.
    - Updated my virus protection software, and it removed some trojan horses. Restarted the computer, but the problem persists.

    Computer information: MacBook Pro, with the latest OS X and all the software updates installed, running the latest version of Parallels Desktop for Mac, running Windows XP SP2 with the latest software updates, running Internet Explorer 8.

    Please help.
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,059
    Please download and install HijackThis by clicking here.

    Run it and select Do a system scan and save a logfile.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    Do not fix anything
     
  3. churry

    churry Thread Starter

    Joined:
    May 4, 2009
    Messages:
    5
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:02:56 AM, on 5/4/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16827)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtProc.exe
    C:\Program Files\Parallels\Parallels Tools\SIA\SharedIntApp.exe
    C:\Program Files\Parallels\Parallels Tools\prl_cc.exe
    C:\Program Files\Parallels\Parallels Internet Security Powered by Kaspersky\avp.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Parallels\Parallels Internet Security Powered by Kaspersky\avp.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Parallels\Parallels Tools\Services\coherence.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
    C:\Program Files\Parallels\Parallels Tools\Services\prl_tools_service.exe
    C:\Program Files\Parallels\Parallels Tools\Services\prl_tools.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Parallels\Parallels Internet Security Powered by Kaspersky\avp.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Parallels\Parallels Internet Security Powered by Kaspersky\avp.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hdvlink.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
    O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
    O4 - HKLM\..\Run: [WrtMon.exe] C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [kds_i30_i40] C:\Program Files\Kodak\Document Imaging\KDSEvents.exe
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [Parallels Shared Internet Applications] "C:\Program Files\Parallels\Parallels Tools\SIA\SharedIntApp.exe" /start
    O4 - HKLM\..\Run: [Parallels Tools Center] "C:\Program Files\Parallels\Parallels Tools\prl_cc.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [AVP] "C:\Program Files\Parallels\Parallels Internet Security Powered by Kaspersky\avp.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [cdoosoft] C:\WINDOWS\system32\olhrwef.exe
    O4 - HKUS\S-1-5-21-343818398-113007714-854245398-500\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User '?')
    O4 - HKUS\S-1-5-21-343818398-113007714-854245398-500\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
    O4 - HKUS\S-1-5-21-343818398-113007714-854245398-500\..\Run: [cdoosoft] C:\WINDOWS\system32\olhrwef.exe (User '?')
    O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
    O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Parallels\Parallels Internet Security Powered by Kaspersky\ie_banner_deny.htm
    O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Parallels\Parallels Internet Security Powered by Kaspersky\SCIEPlgn.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {03A89EFD-E023-9000-A22D-45F77558EB4C} (ILINCInstall9 Class) - https://content9.ilinc.com/download/AXCltInstall.dll
    O20 - AppInit_DLLs: C:\PROGRA~1\PARALL~1\PARALL~2\adialhk.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Parallels Internet Security Powered by Kaspersky (AVP) - Parallels, Inc. - C:\Program Files\Parallels\Parallels Internet Security Powered by Kaspersky\avp.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Parallels Coherence Service - Parallels, Inc. - C:\Program Files\Parallels\Parallels Tools\Services\coherence.exe
    O23 - Service: Parallels Tools Service - Parallels, Inc. - C:\Program Files\Parallels\Parallels Tools\Services\prl_tools_service.exe

    --
    End of file - 6089 bytes
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,059
    Your computer is infected:

    O4 - HKCU\..\Run: [cdoosoft] C:\WINDOWS\system32\olhrwef.exe

    O4 - HKUS\S-1-5-21-343818398-113007714-854245398-500\..\Run: [cdoosoft] C:\WINDOWS\system32\olhrwef.exe (User '?')

    Please click on the Report button and ask to be moved to the Malware Removal forum.
     
  5. churry

    churry Thread Starter

    Joined:
    May 4, 2009
    Messages:
    5
    Thank you very much. I will do that.
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,059
    You're welcome!

    Good Luck!
     
  7. churry

    churry Thread Starter

    Joined:
    May 4, 2009
    Messages:
    5
    This has not been solved yet, but I am reposting in the Malware Removal section. So I will mark this is done.
     
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