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Solved: incompatible office programs error

Discussion in 'Business Applications' started by XPUser1991, May 12, 2015.

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  1. XPUser1991

    XPUser1991 Thread Starter

    Joined:
    Mar 4, 2010
    Messages:
    318
    i have office 2013 pro-plus from my college installed, and today, whenever i try to open something from my OneDrive, weather it be an excel spreadsheet, power point presentation, or word document i get the "sorry, we cannot perform this operation, incompatible office products are installed on your machine. if you have an administrator contact them for help" and then another error that the file https://docs.live.com/<removed>/file.docx(pptx,xlsx) cannot be opened, and it only seems to be recent documents, as i tried to open an older document and i got the error but it opened the document anyway. Do i need to reinstall office or something?
     
  2. draceplace

    draceplace

    Joined:
    Jun 8, 2001
    Messages:
    2,583
    This appears to be quit a hot topic when you Google. Screwing up whole networks of users. My brief analysis points to a problem with 'click to run' which is not configure correctly depending on which "Office" your running. MS sent out KB29207098 and there is some controversy about and I wouldn't install.
    The safest option (IMO) to try:
    &#8226;Start an Office 2013 application, such as Microsoft Word 2013.
    &#8226;On the File menu, click Account.
    &#8226;For Office 2013 Click-to-Run installations, an Update Options item is displayed. Select the Update Now option.
    &#8226;Wait for it to finish
    &#8226;Done - Hope it helps
     
  3. XPUser1991

    XPUser1991 Thread Starter

    Joined:
    Mar 4, 2010
    Messages:
    318
    i tried that, no luck, so i reinstalled, and that seemed to fix it so, solved i guess.
     
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