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Solved: Inconsistent Speed Tests + Packet loss HELP

Discussion in 'Networking' started by Skoal_VIN, Jul 12, 2013.

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  1. Skoal_VIN

    Skoal_VIN Thread Starter

    Joined:
    Jul 11, 2013
    Messages:
    14
    Ok so I have Time Warner Cable in PA. I pay for 30/5 down up speed. I have an ARRIS DG860 Modem but have also used the Motorola SBG6580 and have had the same internet problems. I run a direct connection to my modem (wireless disabled) with my xbox and my computer modem connected my ISP Modem. For the past month my online gaming has been lagging and my internet has had terrible and inconsistent speed tests. If I restart my modem and run a speed test I get my full optimal speeds but that lasts for about 5 minutes and then it significantly drops and when I say drops I mean it will drop from like 30 down to about 3 down and it will keep going up and down when I test again from like 14 down to 7 down back to 3 down and so on and so fourth. My upload speed is always consistent but not my download. For the record my ping is about 47-50ms. Something is definitely up with my internet though and I am trying to avoid having a tech come down here to fix it but I will if I have to. When I run a trace route here are my results.

    Tracing route to www.google.com [74.125.225.212]
    over a maximum of 30 hops:

    1 547 ms 1 ms 1 ms 192.168.0.1
    2 35 ms 29 ms 27 ms cpe-24-93-192-1.neo.res.rr.com [24.93.192.1]
    3 10 ms 8 ms 9 ms gig3-11.mlckpa1-swt402.neo.rr.com [24.164.106.73
    ]
    4 11 ms 10 ms 10 ms tge1-1.hbckpa1-swt401.neo.rr.com [24.164.115.79]

    5 9 ms 10 ms 8 ms tge1-2.hbckpa1-swt402.neo.rr.com [24.164.115.95]

    6 14 ms 16 ms 13 ms tge1-1.mcdnoh1-swt402.neo.rr.com [24.164.115.71]

    7 14 ms 15 ms 14 ms tge1-8.mcdnoh1-swt401.neo.rr.com [24.164.117.117
    ]
    8 15 ms 13 ms 13 ms tge1-7.kentoh1-swt401.neo.rr.com [24.164.117.181
    ]
    9 16 ms 23 ms 23 ms tge0-9-0-2.pltsohae-ccr03.midwest.rr.com [24.164
    .117.110]
    10 20 ms 23 ms 20 ms network-065-029-001-028.midwest.rr.com [65.29.1.
    28]
    11 30 ms 33 ms 30 ms ae-9-0.cr0.chi30.tbone.rr.com [107.14.19.16]
    12 32 ms 30 ms 31 ms ae-0-0.cr0.chi10.tbone.rr.com [66.109.6.20]
    13 28 ms 30 ms 30 ms ae4.pr1.chi10.tbone.rr.com [66.109.1.66]
    14 73 ms 81 ms * 74.125.48.109
    15 29 ms 28 ms 30 ms 209.85.254.122
    16 41 ms 31 ms 29 ms 72.14.237.108
    17 43 ms 42 ms 42 ms 72.14.238.106
    18 52 ms 51 ms 51 ms 216.239.46.54
    19 52 ms 54 ms 54 ms 216.239.46.151
    20 54 ms 54 ms 53 ms 209.85.251.111
    21 53 ms 52 ms 52 ms den03s06-in-f20.1e100.net [74.125.225.212]

    Trace complete.

    Now obviously this is very jumpy but what I notice the most is the 547ms to my local ip? It's very odd. Ans when I run a ping test on pingtest.net I have 3% packet loss. I feel like I have tried everything and I am getting no where so I need some serious help. PLEASE SOMEBODY! Also I should note that I am running a very long coaxial cable that runs from my room (2nd floor) through my wall, through my siding, down my siding, underground, and finally to our telephone pole in my backyard, probably 50 yards away from my modem I would say. Something about that can't be good as well. I just dont know where to start here.

    The thing I use my internet for the most is my xbox and that was what really is the most annoying thing because I am paying a lot of $ for these speeds and my connection will drop out of no where and I will start lagging after like the first game I play. Even if I am hosting a game it is lagging for me. Weird. HELP!!
     
  2. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    33,550
    First Name:
    James
    The 192.168.0.1 where you got the high ping is your modem.

    Do 100 pings to the modem (ping -n 100 192.168.0.1) and post just the statistics.
     
  3. Skoal_VIN

    Skoal_VIN Thread Starter

    Joined:
    Jul 11, 2013
    Messages:
    14
    C:\Users\Brian>ping -n 100 192.168.0.1

    Pinging 192.168.0.1 with 32 bytes of data:
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64

    Ping statistics for 192.168.0.1:
    Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 1ms, Average = 0ms
     
  4. Skoal_VIN

    Skoal_VIN Thread Starter

    Joined:
    Jul 11, 2013
    Messages:
    14
    I am almost positive I have fixed this. If you have a Motorola Surfboard SBG6580 there is something that you need to know about it's default settings. First of all in regards to Xbox, you will experience lag if you do not do this in your Modem settings.... (This will not work if DHCP is turned off)

    DHCP Reservation
    Open a web browser.
    Enter http://192.168.0.1 into the address bar (Or click the link). Enter the username and password if the gateway asks (admin/motorola).
    Select Basic across the top.
    Select DHCP from the left.
    In the section labeled DHCP Clients, enter the console&#8217;s MAC address in the first box. Make sure your Xbox is turned on when doing this so that you will be able to see your primary mac address that your xbox has. It will be located below the box you are typing in along with any other Mac addresses that are plugged into your modem.
    In the second box type in the IP Address you want the console to have. (example: 192.168.0.42)
    In the Host Name box type in Xbox.
    Select Add.
    If you did this correctly, under the word "Expires" you will see "Reserved Active" (This means your xbox now has a static IP and will not be renewed every couple of minutes)

    What people don't realize about these modem settings is that the IP ADDRESS of your xbox times out after a certain period of time (about 5 minutes or so). So if you are wondering why when you try to make a static IP for your Xbox you can never seem to get an open NAT consistently this is why. Basically the settings on your Surfboard will allow you to give your Xbox a static IP with this method. MAKE SURE YOU KEEP YOUR AUTOMATIC SETTINGS UNDER CONFIGURE NETWORK. You do not need to make a static IP this method does that for you. You may change your DNS SERVERS to manual but that is it...Not your IP configs. I hope this fixes people's issues. It did for me and now my Live is fun again because people aren't eating shots left and right. I play Halo and this has fixed the issue.

    Also just an FYI you may delete your PC MAC ADDRESS and do the same to your computer to make it static. You won't be able to log into your modem settings for a couple of minutes after you delete your pc mac address but give it a couple minutes and you can log right back in to add your old mac address as it was and change the IP you would like your computer to have.
     
  5. Skoal_VIN

    Skoal_VIN Thread Starter

    Joined:
    Jul 11, 2013
    Messages:
    14
    You also need to enable your DMZ (keep UPNP on). Use the last digit(s) of the xbox ip you manually configured. My xbox live works great now. No lag
     
  6. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    33,550
    First Name:
    James
    As an internet provider customer support - I have not had to configure this modem for the xbox... I'm wondering if the XBOX itself is having the connection issue... anyways I am glad you have found a solution :)

    (ps I was on vacation --- hence the long reply)
     
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