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Solved: Infected by new MSN virus

Discussion in 'Virus & Other Malware Removal' started by anthmarc, Feb 3, 2007.

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  1. anthmarc

    anthmarc Thread Starter

    Joined:
    Feb 3, 2007
    Messages:
    15
    Hello,

    My laptop became infected with a virus I got through an MSN message. It had a link to a site where I downloaded an .exe.

    I should have known better, but I ran the exe. The virus is trying to self-propagate through MSN. It has disabled my ability to run certain programs such as regedit and msconfig.

    Spybot, Ad-Aware and Norton are no help to me. Please help!
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Hi anthmarc, Welcome to TSG!!


    Click here to download HJTsetup.exe
    Save HJTsetup.exe to your desktop.

    Double click on the HJTsetup.exe icon on your desktop.
    By default it will install to C:\Program Files\Hijack This.
    Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
    Put a check by Create a desktop icon then click Next again.
    Continue to follow the rest of the prompts from there.
    At the final dialogue box click Finish and it will launch Hijack This.
    Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    Click Save to save the log file and then the log will open in notepad.
    Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    Come back here to this thread and Paste the log in your next reply.
    DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
     
  3. anthmarc

    anthmarc Thread Starter

    Joined:
    Feb 3, 2007
    Messages:
    15
    I finally managed to get HJT to finish a scan.
    Even after it produced a log file it was another challenge to get the info out of the file before the window was closed on me. What an annoying virus.

    BTW, I noticed it mentions IE in the log. I have IE but use Firefox instead. Don't know if that's relevant.

    Logfile of HijackThis v1.99.1
    Scan saved at 1:40:12 PM, on 03/02/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\xnvtlggjo\winlogon.exe
    C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
    C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\HP\QuickPlay\QPService.exe
    C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
    C:\Program Files\DAEMON Tools\daemon.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~1\VPTray.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
    C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe
    C:\Program Files\TheWeatherNetwork\WeatherEye\WeatherEye.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Hewlett-Packard\HP Pavilion Webcam\tsnp2std.exe
    C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
    C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\PROGRA~1\HPQ\Shared\HPQTOA~1.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\explorer.exe
    C:\Program Files\puppy\puppy.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    F3 - REG:win.ini: load=C:\WINDOWS\system32\xnvtlggjo\winlogon.exe
    F3 - REG:win.ini: run=C:\WINDOWS\system32\xnvtlggjo\winlogon.exe
    O1 - Hosts: 1.1.1.1 f-secure.com
    O1 - Hosts: 1.1.1.1 www.f-secure.com
    O1 - Hosts: 1.1.1.1 ftp.f-secure.com
    O1 - Hosts: 1.1.1.1 ftp.sophos.com
    O1 - Hosts: 1.1.1.1 liveupdate.symantec.com
    O1 - Hosts: 1.1.1.1 customer.symantec.com
    O1 - Hosts: 1.1.1.1 dispatch.mcafee.com
    O1 - Hosts: 1.1.1.1 download.mcafee.com
    O1 - Hosts: 1.1.1.1 rads.mcafee.com
    O1 - Hosts: 1.1.1.1 mast.mcafee.com
    O1 - Hosts: 1.1.1.1 my-etrust.com
    O1 - Hosts: 1.1.1.1 www.my-etrust.com
    O1 - Hosts: 1.1.1.1 nai.com
    O1 - Hosts: 1.1.1.1 www.nai.com
    O1 - Hosts: 1.1.1.1 networkassociates.com
    O1 - Hosts: 1.1.1.1 secure.nai.com
    O1 - Hosts: 1.1.1.1 securityresponse.symantec.com
    O1 - Hosts: 1.1.1.1 service1.symantec.com
    O1 - Hosts: 1.1.1.1 sophos.com
    O1 - Hosts: 1.1.1.1 www.sophos.com
    O1 - Hosts: 1.1.1.1 support.microsoft.com
    O1 - Hosts: 1.1.1.1 symantec.com
    O1 - Hosts: 1.1.1.1 www.symantec.com
    O1 - Hosts: 1.1.1.1 update.symantec.com
    O1 - Hosts: 1.1.1.1 updates.symantec.com
    O1 - Hosts: 1.1.1.1 us.mcafee.com
    O1 - Hosts: 1.1.1.1 vil.nai.com
    O1 - Hosts: 1.1.1.1 viruslist.com
    O1 - Hosts: 1.1.1.1 www.viruslist.com
    O1 - Hosts: 1.1.1.1 grisoft.com
    O1 - Hosts: 1.1.1.1 www.grisoft.com
    O1 - Hosts: 1.1.1.1 free.grisoft.com
    O1 - Hosts: 1.1.1.1 trendmicro.com
    O1 - Hosts: 1.1.1.1 housecall.trendmicro.com
    O1 - Hosts: 1.1.1.1 www.trendmicro.com
    O1 - Hosts: 1.1.1.1 pandasoftware.com
    O1 - Hosts: 1.1.1.1 www.pandasoftware.com
    O1 - Hosts: 1.1.1.1 usa.kaspersky.com
    O1 - Hosts: 1.1.1.1 ewido.net
    O1 - Hosts: 1.1.1.1 www.ewido.net
    O1 - Hosts: 1.1.1.1 zonelabs.com
    O1 - Hosts: 1.1.1.1 www.zonelabs.com
    O1 - Hosts: 1.1.1.1 bitdefender.com
    O1 - Hosts: 1.1.1.1 www.bitdefender.com
    O1 - Hosts: 1.1.1.1 download.bitdefender.com
    O1 - Hosts: 1.1.1.1 upgrade.bitdefender.com
    O1 - Hosts: 1.1.1.1 spywareinfo.com
    O1 - Hosts: 1.1.1.1 www.spywareinfo.com
    O1 - Hosts: 1.1.1.1 merijn.org
    O1 - Hosts: 1.1.1.1 www.merijn.org
    O1 - Hosts: 1.1.1.1 sysinternals.com
    O1 - Hosts: 1.1.1.1 www.sysinternals.com
    O1 - Hosts: 1.1.1.1 onguardonline.gov
    O1 - Hosts: 1.1.1.1 www.onguardonline.gov
    O1 - Hosts: 1.1.1.1 avast.com
    O1 - Hosts: 1.1.1.1 www.avast.com
    O1 - Hosts: 1.1.1.1 safety.live.com
    O1 - Hosts: 1.1.1.1 www.paretologic.com
    O1 - Hosts: 1.1.1.1 paretologic.com
    O1 - Hosts: 1.1.1.1 virusscan.jotti.org
    O1 - Hosts: 1.1.1.1 services.google.com
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
    O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
    O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
    O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
    O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\VPTray.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [AutoSys] C:\WINDOWS\system32\autosys.exe
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKCU\..\Run: [Active Desktop Calendar] C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe
    O4 - HKCU\..\Run: [WeatherEye] C:\Program Files\TheWeatherNetwork\WeatherEye\WeatherEye.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: winlogon.lnk = ?
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: HP Pavilion Webcam Tray Icon.lnk = ?
    O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqthb08.exe
    O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=Q306&bd=pavilion&pf=laptop
    O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} (Hewlett-Packard Online Support Services) - http://h20278.www2.hp.com/HPISWeb/Customer/cabs/HPISDataManager.CAB
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1154741689765
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
     
  4. anthmarc

    anthmarc Thread Starter

    Joined:
    Feb 3, 2007
    Messages:
    15
    Oh,
    I took your advice from another thread and renamed HJT to "puppy" since I couldn't get the window to stay open for more than a few seconds.
     
  5. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Download the HostsXpert 3.7 - Hosts File Manager.
    • Unzip HostsXpert 3.7 - Hosts File Manager to a convenient folder such as C:\HostsXpert 3.7 - Hosts File Manager
    • Run HostsXpert 3.7 - Hosts File Manager from its new home
    • Click "Make Hosts Writable?" in the upper right corner (If available).
    • Click Restore Original Hosts and then click OK.
    • Click the X to exit the program.
    • Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.


    Please Download MsnVirRem.exe to your desktop from one of the following
    mirrors.
    • First close any other programs you have running as this will require a reboot.
    • Double click MsnVirRem.exe to run it.
    • Once open, click the button labelled "Search and Destroy".
      <<Your computer will now be scanned for Infected Files>>
    • When scanning is finished you will be prompted to reboot only if infected, Click OK.
    • Now click the "REBOOT" Button.
    • After the Reboot, you WILL receive file not found errors (usually 4) please acknowledge them and continue.
    • A Message should popup from MsnVirRem. If not, double click the program again and it will finish.
    Please Post the contents of
    C:\msnvirrem.log along with a fresh HijackThis log
     
  6. anthmarc

    anthmarc Thread Starter

    Joined:
    Feb 3, 2007
    Messages:
    15
    I can't get MsnVirRem.exe to run. The window gets closed very quickly.
     
  7. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    End task on autosys.exe and see if it will run.
     
  8. anthmarc

    anthmarc Thread Starter

    Joined:
    Feb 3, 2007
    Messages:
    15
    autosys.exe is nowhere to be found in task manager.

    I still can't get msnvirrem to run
     
  9. anthmarc

    anthmarc Thread Starter

    Joined:
    Feb 3, 2007
    Messages:
    15
    I managed to get msnvirrem to work but only by switching to safe mode.

    Here's the log:
    MsnVirRem Log by Skate_Punk_21

    Please Note: any existing old logs will have now been renamed to msnvirremOLD.log

    Fix running from: C:\Documents and Settings\Anthony\Desktop
    03/02/2007
    2:55:12 PM

    ---Infection Files Found---
    C:\WINDOWS\system32\taskkill.com
    C:\WINDOWS\system32\netstat.com

    Rebooting...
    Fixing Registry Permissions...
    Editing Registry...
    Fixing Host File...
    **Fix Complete!**


    And what fun it was to try to get HJT to work. I finally got a log from it too:
    Logfile of HijackThis v1.99.1
    Scan saved at 3:03:28 PM, on 03/02/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\xnvtlggjo\winlogon.exe
    C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
    C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\HP\QuickPlay\QPService.exe
    C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\DAEMON Tools\daemon.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~1\VPTray.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
    C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe
    C:\Program Files\TheWeatherNetwork\WeatherEye\WeatherEye.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    C:\Program Files\Hewlett-Packard\HP Pavilion Webcam\tsnp2std.exe
    C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
    C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\PROGRA~1\HPQ\Shared\HPQTOA~1.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\explorer.exe
    C:\Program Files\hijackthis\puppy.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    F3 - REG:win.ini: load=C:\WINDOWS\system32\xnvtlggjo\winlogon.exe
    F3 - REG:win.ini: run=C:\WINDOWS\system32\xnvtlggjo\winlogon.exe
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
    O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
    O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
    O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
    O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\VPTray.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [AutoSys] C:\WINDOWS\system32\autosys.exe
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKCU\..\Run: [Active Desktop Calendar] C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe
    O4 - HKCU\..\Run: [WeatherEye] C:\Program Files\TheWeatherNetwork\WeatherEye\WeatherEye.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: winlogon.lnk = ?
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: HP Pavilion Webcam Tray Icon.lnk = ?
    O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqthb08.exe
    O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
    O4 - Global Startup: MsnVirRem.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=Q306&bd=pavilion&pf=laptop
    O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} (Hewlett-Packard Online Support Services) - http://h20278.www2.hp.com/HPISWeb/Customer/cabs/HPISDataManager.CAB
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1154741689765
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe


    Thanks very much for the help so far.
    What's next?
     
  10. anthmarc

    anthmarc Thread Starter

    Joined:
    Feb 3, 2007
    Messages:
    15
  11. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Download SDFix and save it to your Desktop.

    Double click SDFix.exe and choose Install to extract it to its own folder on the Desktop. Please then reboot your computer in Safe Mode by doing the following :
    • Restart your computer
    • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
    • Instead of Windows loading as normal, a menu with options should appear;
    • Select the first option, to run Windows in Safe Mode, then press "Enter".
    • Choose your usual account.
    • In Safe Mode, right click the SDFix.zip folder and choose Extract All,
    • Open the extracted folder and double click RunThis.bat to start the script.
    • Type Y to begin the script.
    • It will remove the Trojan Services then make some repairs to the registry and prompt you to press any key to Reboot.
    • Press any Key and it will restart the PC.
    • Your system will take longer that normal to restart as the fixtool will be running and removing files.
    • When the desktop loads the Fixtool will complete the removal and display Finished, then press any key to end the script and load your desktop icons.
    • Finally open the SDFix folder on your desktop and copy and paste the contents of the results file Report.txt back onto the forum with a new HijackThis log
     
  12. anthmarc

    anthmarc Thread Starter

    Joined:
    Feb 3, 2007
    Messages:
    15
    I think we're making progress here. HijackThis isn't being closed on me anymore!

    Here's the two reports:


    SDFix: Version 1.63

    04/02/2007 - 15:10:42.90

    Microsoft Windows XP [Version 5.1.2600]

    Running From: C:\SDFix

    Safe Mode:
    Checking Services:

    Name:

    Path:


    Restoring Windows Registry Entries
    Restoring Default Hosts File


    Rebooting...

    Normal Mode:
    Checking Files:

    Below files will be copied to Backups folder then removed:

    C:\WINDOWS\system32\netstat.com - Deleted
    C:\WINDOWS\system32\taskkill.com - Deleted



    ADS Check:

    C:\WINDOWS\system32
    No streams found.

    Final Check:

    Remaining Services:
    ------------------


    Authorized Application Key Export:

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
    "%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:mad:xpsp2res.dll,-22019"
    "C:\\Program Files\\MSN Messenger\\msncall.exe"="C:\\Program Files\\MSN Messenger\\msncall.exe:*:Enabled:Windows Live Messenger 8.0 (Phone)"
    "C:\\Program Files\\Azureus\\Azureus.exe"="C:\\Program Files\\Azureus\\Azureus.exe:*:Enabled:Azureus"
    "%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:mad:xpsp3res.dll,-20000"
    "C:\\Program Files\\Mozilla Firefox\\firefox.exe"="C:\\Program Files\\Mozilla Firefox\\firefox.exe:*:Enabled:Firefox"
    "C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
    "C:\\Documents and Settings\\Anthony\\Desktop\\Flying_Mount_PC_EG-downloader.exe"="C:\\Documents and Settings\\Anthony\\Desktop\\Flying_Mount_PC_EG-downloader.exe:*:Enabled:Blizzard Downloader"
    "C:\\Warcraft III\\Warcraft III.exe"="C:\\Warcraft III\\Warcraft III.exe:*:Enabled:Warcraft III"
    "C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
    "C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"


    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
    "%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:mad:xpsp2res.dll,-22019"
    "C:\\Program Files\\MSN Messenger\\msncall.exe"="C:\\Program Files\\MSN Messenger\\msncall.exe:*:Enabled:Windows Live Messenger 8.0 (Phone)"
    "%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:mad:xpsp3res.dll,-20000"
    "C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
    "C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"


    Remaining Files:
    ---------------

    Backups Folder: - C:\SDFix\backups\backups.zip


    Checking For Files with Hidden Attributes :

    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\xnvtlggjo\winlogon.exe
    C:\hiberfil.sys
    C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp

    Finished


    Logfile of HijackThis v1.99.1
    Scan saved at 3:17:43 PM, on 04/02/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
    C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\notepad.exe
    C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
    C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\HP\QuickPlay\QPService.exe
    C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
    C:\Program Files\DAEMON Tools\daemon.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~1\VPTray.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Symantec Client Security\Symantec AntiVirus\DoScan.exe
    C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe
    C:\Program Files\TheWeatherNetwork\WeatherEye\WeatherEye.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Hewlett-Packard\HP Pavilion Webcam\tsnp2std.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
    C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
    C:\Program Files\puppy\puppy.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
    O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
    O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
    O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
    O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\VPTray.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [Active Desktop Calendar] C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe
    O4 - HKCU\..\Run: [WeatherEye] C:\Program Files\TheWeatherNetwork\WeatherEye\WeatherEye.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: winlogon.lnk = ?
    O4 - Global Startup: HP Pavilion Webcam Tray Icon.lnk = ?
    O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqthb08.exe
    O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=Q306&bd=pavilion&pf=laptop
    O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} (Hewlett-Packard Online Support Services) - http://h20278.www2.hp.com/HPISWeb/Customer/cabs/HPISDataManager.CAB
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1154741689765
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
     
  13. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Run HJT again and put a check in the following:

    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O4 - Startup: winlogon.lnk = ?

    Close all applications and browser windows before you click "fix checked".

    Now go to C:\Documents and Settings\your profile\Start Menu\Programs\Startup and delete winlogon.lnk


    Please download ATF Cleaner by Atribune.
    This program is for XP and Windows 2000 only

    • Double-click ATF-Cleaner.exe to run the program.
      Under Main choose: Select All
      Click the Empty Selected button.
    If you use Firefox browser
    • Click Firefox at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    If you use Opera browser
    • Click Opera at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Click Exit on the Main menu to close the program.
    For Technical Support, double-click the e-mail address located at the bottom of each menu.




    Download and install AVG Anti-Spyware 7.5 AVG ANTI-SPYWARE IS ONLY FOR SYSTEMS RUNNING WIN 2K and XP
    (This is Ewdio 4.0 renamed. If you already have Ewido installed, please update to this version which has a special "clean driver" for removing persistent malware)
    1. After download, double click on the file to launch the install process.
    2. Choose a language, click "OK" and then click "Next".
    3. Read the "License Agreement" and click "I Agree".
    4. Accept default installation path: C:\Program Files\Grisoft\AVG Anti-Spyware 7.5, click "Next", then click "Install".
    5. After setup completes, click "Finish" to start the program automatically or launch AVG Anti-Spyware by double-clicking its icon on your desktop or in the system tray.
    6. The main "Status" menu will appear. Select "Change state" to inactivate 'Resident Shield' and 'Automatic Updates'.
    7. Then right click on AVG Anti-Spyware in the system tray and uncheck "Start with Windows".
    8. Go to Start > Run and type: services.msc
    • Press "OK".
    • Click the "Extended tab" and scroll down the list to find AVG Anti-Spyware guard.
    • When you find the guard service, double-click on it.
    • In the Properties Window > General Tab that opens, click the "Stop" button.
    • From the drop-down menu next to "Startup Type", click on "Manual".
    • Now click "Apply", then "OK" and close the Services window.
    9. Select the "Update" button and click "Start update". Wait until you see the "Update succesfull message. If you are having problems with the updater, manually update with the AVG Anti-Spyware Full database installer from here. Exit AVG Anti-Spyware when done - DO NOT perform a scan yet.

    Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup [but before the Windows icon appears] press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

    Scan with AVG Anti-Spyware as follows:
    1. Launch AVG Anti-Spyware, click on the "Scanner" button and choose the "Settings" tab.
    • Under "How to act?", click on "Recommended actions" and choose "Quarantine" to set default action for detected malware.
    • Under "How to Scan?" check all (default).
    • Under "Possibly unwanted software" check all (default).
    • Under "What to Scan?" make sure "Scan every file" is selected (default).
    • Under "Reports" select "Automatically generate report after every scan" and UNcheck "Only if threats were found".
    2. Click the "Scan" tab to return to scanning options.
    3. Click "Complete System Scan" to start.
    4. When the scan has finished you will be presented with a list of infected objects found. Click "Apply all actions" to place the files in Quarantine.

    IMPORTANT! Do not save the report before you have clicked the Apply all actions button. If you do, the log that is created will indicate "No action taken", making it more difficult to interpret the report. So be sure you save it only AFTER clicking the "Apply all actions" button?

    5. Click on "Save Report" to view all completed scans. Click on the most recent scan you just performed and select "Save report as" - the default file name will be in date/time format as follows: Report-Scan-20060620-142816.txt. Save to your desktop. A copy of each report will also be saved in C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\Reports\
    6. Exit AVG Anti-Spyware when done, reboot normally and submit the AVG Anti-Spyware report in your next reply and a new Hijackthis log.

    Note: Close all open windows, programs, and DO NOT USE the computer while AVG Anti-Spyware is scanning. If Explorer or other programs are open during the scan that means certain files will also be in use. Some malware will insert itself and hide in areas that are "protected" by Windows when the files are being used. This can hamper AVG Anti-Spyware's ability to clean properly and may result in reinfection.

    Note: If AVG Anti-Spyware "crashes" or "hangs" during the scan, try scanning again by doing this:
    1. Scan one sector of the system at a time by using the "Custom Scan" feature. To do this select Scanner > Custom Scan and click on Add drive/directory/file. Browse to C:\Windows > System, add this folder to the list and click on "Start Scan". When the scan is complete, repeat the Custom Scan but this time, browse to and add the System32 folder. Then keep repeating this procedure until all your folders have been scanned. Make sure you include the Documents & Settings folder.

    2. If this still does not help, then turn the ADS scanner off while making a Custom Scan. To do this select Scanner > Scan Settings and untick "Scan in NTFS Alternate Data Streams". Then repeat the steps above for performing a Custom Scan.
     
  14. anthmarc

    anthmarc Thread Starter

    Joined:
    Feb 3, 2007
    Messages:
    15
    A couple of things:

    When I tried to get HijackThis to fix winlogon.lnk it told me:

    Unexpected error occurred!
    Error #52 (Bad file name or number) in Sub GetLongPath(?.exe).

    Please send a report to [email protected], mentioning what you were doing, and what version of Windows you have.

    This message has been copied to your clipboard.

    It then told me that the file was probably in use and to use task manager to kill it. However, task manager would not let me end task it because it's a critical system process.

    Further, I went to C:\Documents and Settings\your profile\Start Menu\Programs\Startup to delete the file, as you said to do, but it was nowhere to be found (it's not a hidden file either).

    Here are the new reports:

    ---------------------------------------------------------
    AVG Anti-Spyware - Scan Report
    ---------------------------------------------------------

    + Created at: 4:22:56 PM 04/02/2007

    + Scan result:



    Nothing found.


    ::Report end



    And HijackThis:

    Logfile of HijackThis v1.99.1
    Scan saved at 4:53:27 PM, on 04/02/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
    C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\HP\QuickPlay\QPService.exe
    C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
    C:\Program Files\DAEMON Tools\daemon.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
    C:\PROGRA~1\SYMANT~1\SYMANT~1\VPTray.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\TheWeatherNetwork\WeatherEye\WeatherEye.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
    C:\Program Files\Hewlett-Packard\HP Pavilion Webcam\tsnp2std.exe
    C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
    C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\PROGRA~1\HPQ\Shared\HPQTOA~1.EXE
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\puppy\puppy.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
    O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
    O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
    O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
    O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\VPTray.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [Active Desktop Calendar] C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe
    O4 - HKCU\..\Run: [WeatherEye] C:\Program Files\TheWeatherNetwork\WeatherEye\WeatherEye.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: winlogon.lnk = ?
    O4 - Global Startup: HP Pavilion Webcam Tray Icon.lnk = ?
    O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqthb08.exe
    O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=Q306&bd=pavilion&pf=laptop
    O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} (Hewlett-Packard Online Support Services) - http://h20278.www2.hp.com/HPISWeb/Customer/cabs/HPISDataManager.CAB
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1154741689765
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
     
  15. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Restart in Safe Mode.
    • To boot up in Safe mode, continuously tap the F8 key while starting your computer.
    • You should see a black screen displaying the Windows Advanced Menu Options.
    • Using your keyboard's arrow keys, select Safe mode, then hit Enter.

    Open Windows Explorer. Go to Tools, Folder Options and click on the View tab. Make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files". Now click "Apply to all folders" Click "Apply" then "OK".

    Delete this folder: C:\WINDOWS\system32\xnvtlggjo then you should be able to fix it with hijackthis.
     
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