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Solved: Infected with whataboutadog.com

Discussion in 'Virus & Other Malware Removal' started by chiman, Nov 4, 2007.

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  1. chiman

    chiman Thread Starter

    Joined:
    May 13, 2007
    Messages:
    20
    Hello guys,

    Whenever I first start internet explorer after I turn on the computer, I can see b.whataboutadog.com in my internet history. It also creates a new data file in the C:\Documents and Settings\User Name\Local Settings\Temp directory (something like 1191378500.dat). I googled about it and it appears that it's a type of trojan. So far I haven't noticed anything wrong with my computer(maybe slower than normal startup time?) but can you guys please help me remove it?! Here's my HJT log.

    Logfile of HijackThis v1.99.1
    Scan saved at 3:57:34 PM, on 11/4/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Microsoft SQL Server\MSSQL$VAIO_VEDB\Binn\sqlservr.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
    C:\Program Files\InterMute\SpySubtract\SpySub.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 203.200.158.75:1080
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dll
    O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.5672\swg.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
    O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [VZRemoteCommander] C:\Program Files\Sony\VAIO Zone Remote Commander\AvRmtCtr.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\sony\SONICS~1\SsAAD.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [VAIO Update 3] "C:\Program Files\Sony\VAIO Update 3\VAIOUpdt.exe" /Stationary
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
    O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
    O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Transfer by Image Converter 2 - C:\Program Files\Sony\Image Converter 2\menu.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
    O15 - Trusted Zone: *.doginhispen.com
    O15 - Trusted Zone: *.whataboutadog.com
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file://C:\Program Files\AutoCAD 2000i\AcDcToday.ocx
    O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred Control) - file://C:\Program Files\AutoCAD 2000i\InstFred.ocx
    O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\AutoCAD 2000i\AcPreview.ocx
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Image Converter video recording monitor for VAIO Entertainment - Sony Corporation - C:\Program Files\Sony\Image Converter 2\IcVzMon.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: MATLAB Server (matlabserver) - Unknown owner - C:\Program Files\MATLAB\R2006a\webserver\bin\win32\matlabserver.exe
    O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
    O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
    O23 - Service: VAIO Entertainment Aggregation and Control Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment\VzRs\VzRs.exe
    O23 - Service: VAIO Entertainment Task Scheduler - Sony Corporation - C:\Program Files\Sony\vaio entertainment\VzTaskScheduler.exe
    O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe
    O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\VMISrv.exe
    O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-IntegratedServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="Applications\IntegratedServer\HTTP (file missing)
    O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
    O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Unknown owner - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VmGateway.exe" /Service=VAIOMediaPlatform-Mobile-Gateway /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Addons\Packages\Mobile\Gateway" /DisplayName="VAIO Media Gateway Server (file missing)
    O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
    O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
    O23 - Service: VAIO Entertainment File Import Service (VzFw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe

    Thanks,

    Chi-Hang
     
  2. curlylad

    curlylad

    Joined:
    Apr 26, 2005
    Messages:
    444
    Hello and welcome to Tech Support Guy.

    My name is curlylad and I will be helping you to remove any infection(s) that you may have.

    I have to review and check the content of my fixes before I post them so be patient.

    I will be giving you a series of instructions that need to be followed in the order in which I give them to you.

    If for any reason you do not understand an instruction or are just unsure then please do not guess , simply post back with your query and we will go through it again.

    Please do not start another thread or topic, I will assist you at this thread until we solve your problems.

    Lastly the fix may take several attempts and my replies may take some time but I will stick with it if you do the same.


    I will be back as soon as possible with your first instructions !
     
  3. curlylad

    curlylad

    Joined:
    Apr 26, 2005
    Messages:
    444
    Good Evening chiman

    I have had a look at your HijackThis Log and have provided your first set of instructions below.


    STEP 1

    Disable Program(s)

    Please disable Windows Defender Real Time Protection as it may interfere with the fix. To disable Windows Defender:
    • Open Windows Defender
    • Click Tools
    • Click General Settings
    • Scroll down to Real Time Protection Options
    • Uncheck Turn on Real Time Protection (recommended)
    • Close Windows Defender
    Once your log is clean you can re-enable Windows Defender Real Time Protection.



    STEP 2

    Download Programs

    AVG Anti Spyware

    Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
    http://www.ewido.net/en/download/
    • Install AVG Anti-Spyware by double clicking the installer.
    • Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
    • On the main screen under Your Computer's security.
      • Click on Change state next to Resident shield. It should now change to inactive.
      • Click on Change state next to Automatic updates. It should now change to inactive.
      • Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
      • Wait until you see the Update succesfull message.
    • Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
    • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
    If you are having problems with the updater, you can use this link to manually update ewido.
    AVG Anti-Spyware manual updates.
    Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.

    When you have followed the above instructions close the program.

    DO NOT run a scan with this program until asked to do so.



    ATF Cleaner

    Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.

    When downloaded close the program.

    DO NOT use this program until asked to do so.



    STEP 3

    Update Java

    You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of perceived vulnerabilities in an existing version. For this reason, it's extremely important that you keep the program up to date, and also remove the older more vulnerable versions from your system. The most current version of Sun Java is: Java Runtime Environment Version 6u2 .

    To check your version to see if it is the latest version, Please go to this link to verify your version to get the updates needed:

    You'll need to use IE and allow ActiveX for this update. Follow the instructions on that page to verify Your Java software.

    Or you can get the manual download here:

    Once you have installed the latest update, please go to Add/Remove Programs and remove all older instances of Java listed there.



    STEP 4

    Update Adobe


    There is a newer version of Adobe Acrobat Reader available.
    • Please go to this link Adobe Acrobat Reader Download Link
    • On the right Untick Adobe Phototshop Album Starter Edition if you do not wish to include this in the installation.
    • Click the Continue button
    • Click Run, and click Run again
    • Next click the Install Now button and follow the on screen prompts

    When the installation is complete go to Add/Remove Programs and uninstall all previous versions.



    STEP 5

    Run ATF Cleaner


    Double-click ATF Cleaner.exe to open it

    Under Main choose:
    Windows Temp
    Current User Temp
    All Users Temp
    Cookies
    Temporary Internet Files
    Prefetch
    Java Cache

    *The other boxes are optional*
    Then click the Empty Selected button.

    Firefox:
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    Opera:
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    Click Exit on the Main menu to close the program.


    Run AVG Anti Spyware


    Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.
    • Click on Scanner on the toolbar.
    • Click on the Settings tab.
      • Under How to act?
        • Click on Recommended Action and choose Quarantine from the popup menu.
      • Under How to scan?
        • All checkboxes should be ticked.
      • Under Possibly unwanted software:
        • All checkboxes should be ticked.
      • Under Reports:
        • Select Do not automatically generate reports.
      • Under What to scan?
        • Select Scan every file.
    • Click on the Scan tab.
    • Click on Complete System Scan to start the scan process.
    • Let the program scan the machine.
    • When the scan has finished, follow the instructions below.
      IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
      • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
      • At the bottom of the window click on the Apply all Actions button. (3)
        [​IMG]
    • When done, click the Save Scan Report button. (4)
      • Click the Save Report as button.
      • Save the report to your Desktop.
    • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
    Reboot in Normal Mode.



    STEP 6

    Use HijackThis
    • Open HijackThis
    • Click the button Do a ystem scan only
    • Place a tick or check mark next to the following entries:-

      O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
      O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
      O15 - Trusted Zone: *.doginhispen.com
      O15 - Trusted Zone: *.whataboutadog.com

    • Now click the Fix Checked button
    • Close HijackThis.



    STEP 7

    Kaspersky Online Scan

    Go here to run an online scannner from Kaspersky.
    • Click on "Kaspersky Online Scanner"
    • A new smaller window will pop up. Press on "Accept". After reading the contents.
    • Now Kaspersky will update the anti-virus database. Let it run.
    • Click on "Next">"Scan Settings", and make sure the database is set to "extended". And check both the scan options. Then click OK.
    • Then click on "My Computer", and the scan will start.
    • Once finished, save the log as "KAV.txt" to the desktop.



    STEP 8

    Create an Uninstall List/fresh HijackThis Log
    • Open HijackThis
    • Click Open the Misc Tools section
    • Click Open Uninstall Manager
    • Click Save List...
    • Save the list to your Desktop
    • Under Other Stuff click the Back button
    • Now click the Scan button
    • Click the Save Log button, save it to your Desktop
    • Close HijackThis.



    STEP 9

    Report Back
    • Please now post back the AVG Anti Spyware Log
    • The Kaspersky Online Scan Log
    • The Uninstall List
    • And the fresh HijackThis Log.

    I will review the information and provide any further necessary steps as soon as possible.
     
  4. chiman

    chiman Thread Starter

    Joined:
    May 13, 2007
    Messages:
    20
    Thank you for your prompt and detailed reply, curlylad! I have a question about step 4. Right now I have Adobe Acrobat Pro version 7 (not just the reader). Can I just use the "check for updates now..." option in Adobe Acobat Pro instead? I really need to use the create PDF ability of Acrobat Pro.
     
  5. chiman

    chiman Thread Starter

    Joined:
    May 13, 2007
    Messages:
    20
    Hi Curlylad. It seems the problem is worse than I thought. When I tried to do step 1, windows defender didn't appear when I clicked on it. It turns out that whataboutadog has already moved the original windows defender to a back up file and replaced it with an infected program :eek: I then replaced the infected program with the real one and proceeded with step 1. Now when I try to do step 3, I get the error "The installer cannot proceed with the current Internet Connection settings. Please visit the following website for more information. http://java.com/en/download/help " When I visited the website, I couldn't find that error message, please help!!!
     
  6. curlylad

    curlylad

    Joined:
    Apr 26, 2005
    Messages:
    444
    Good Evening chiman

    The answer to that is yes, if you are using the subscribtion based or paid for version of the Adobe program then simply use the 'update' facility within the program.

    Right skip steps 1 and 3 then follow the rest of the instructions.
    To clarify go back to my set of instructions and do only steps 2, 4, 5, 6, 7, 8, 9 please and then post back the requested information.
     
  7. chiman

    chiman Thread Starter

    Joined:
    May 13, 2007
    Messages:
    20
    Hi Curlylad, I've luckily managed to solve the problem. Thank you for your help nontheless.:)
     
  8. curlylad

    curlylad

    Joined:
    Apr 26, 2005
    Messages:
    444
    Good Evening chiman
    Can you please confirm that you no longer require my assistance ?
    If you do not wish me to continue to help please post back confirming this.
     
  9. chiman

    chiman Thread Starter

    Joined:
    May 13, 2007
    Messages:
    20
    Yes, I don't need your assistance anymore, but thank you anyways.
     
  10. curlylad

    curlylad

    Joined:
    Apr 26, 2005
    Messages:
    444
    Ok chiman, glad to have helped. (y)
     
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