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Solved: Installer cleanup utility (msicuu2.exe) will not run

Discussion in 'All Other Software' started by frustratedlan, Aug 18, 2008.

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  1. frustratedlan

    frustratedlan Thread Starter

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    When i try to execute msicuu2.exe i get the following message: "Error creating process <wscript Startmsi.vbs> Reason: cannot find the file specified. I cannot find this error addressed anywhere.

    I'm running XP Home Edition Svc Pk 3 and am trying to uninstall and reinstall Office. The trail has led to the need to run the installer cleanup utility.

    Thanks!
     
  2. Elvandil

    Elvandil

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    Try turning off your anti-virus and anti-malware apps, or running it in Safe Mode.
     
  3. frustratedlan

    frustratedlan Thread Starter

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    Thank you, but neither worked. I got the same message.
     
  4. Elvandil

    Elvandil

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    Do you have scripting disabled system-wide, perhaps?

    Have other scripts run OK, or do you know?

    Go to a command line and type:

    wscript.exe //H:WScript.exe

    What is the response?
     
  5. frustratedlan

    frustratedlan Thread Starter

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    the response is "wscript.exe is not recognized as an internal or external command."
     
  6. Elvandil

    Elvandil

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  7. frustratedlan

    frustratedlan Thread Starter

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    When i tried to download, it said that the version I have already includes it. The System 32 folder has "cscript.exe.mui and wscript.exe.mui" in addition to a few other files.
     
  8. Elvandil

    Elvandil

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  9. frustratedlan

    frustratedlan Thread Starter

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    I download it just fine, but when i open it, it gives me an error message saying that the service pack of the system is newer than this version and there is no need to install it. It gives no options other than to say OK.
     
  10. Elvandil

    Elvandil

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    Did you try the 5.7 above?
     
  11. frustratedlan

    frustratedlan Thread Starter

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    Yes, after downloading, when i opened it it said i had a later version in my service pack and would not let me load it. All i could do is reply OK. I will also clarify a previous post. The mui files were in system32/scripting folder. In the system32 folder is a cscript.exe, but no wscript.exe
     
  12. Elvandil

    Elvandil

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    So you tried both 5.6 and 5.7?

    Do you have any idea how it seems that a number of your system files got deleted?

    Do a search for wscript.exe on the whole drive. If you are lucky, it may be all you need to replace.

    Go to Start > Run and type:

    dllcache

    Is wscript.exe in that folder? If it is, copy it to Windows\system32.
     
  13. frustratedlan

    frustratedlan Thread Starter

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    BINGO! I moved the file and can run installer cleanup. I will do it tomorrow as i have been at this for 3 days and am worn out. Besides, it's my wife's system so it's not critical at the moment.

    Many thanks. I was at my wits end!
     
  14. Elvandil

    Elvandil

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    OK. Thanks for the followup.
     
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