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Solved: Installing additional hard drive on new Gateway - they were NO help

Discussion in 'Hardware' started by smoddelm, Jan 21, 2011.

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  1. smoddelm

    smoddelm Thread Starter

    Joined:
    Oct 28, 2010
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    Just bought a new Gateway desktop today; it may be my last. I also bought an additional internal hard drive. All of my other desktops have come with instructions and diagrams for installing, but this one doesn't, and no such document seems to be available either on the computer or on their website. So I initiated a chat with Gateway tech support to ask where I might find such a document. At first the guy said he could help with that issue. The next thing he typed was that he was "just a hardware specialist" so that was beyond the scope of his (and his group's) knowledge. He then said he would be happy to connect me with a group at Gateway who could, for a fee, "remotely troubleshoot my issue."

    So, can anyone tell me where I might find instructions for installing an internal hard drive in a Gateway FX6840?
     
  2. onca

    onca

    Joined:
    Jan 19, 2011
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    All you need to do is find a guide on how to install a SATA hard drive. As long as the power supply has spare SATA connectors, you're set. You might have to buy a SATA cable though. Good thing they're cheap. :)
     
  3. Hughv

    Hughv

    Joined:
    Jul 22, 2006
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    8,450
    What's the model number?
     
  4. smoddelm

    smoddelm Thread Starter

    Joined:
    Oct 28, 2010
    Messages:
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    I figured it out. I have installed plenty of hard drives before, including SATA drives. I was really looking for a diagram and explanation for the physical installation of the drives. The computer has two hot-swappable (?!) bays with little plastic trays that slide out. When you have the drive properly situated in the tray, you just slide it back in and the back of the drive connects to a built-inSATA connector. I couldn't figure out the trays, and I'm still astonished that the Gateway customer support person was "just a hardware specialist" and therefore could not help me with it or point me to any documentation. I stil can't find documentation, including anything about the whole nature of the setup. The box just says it has extra hard drive bays. I'd think they would be promoting the easy (once you figure out the trays!) installation of fixed SATA hard drives!
     
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