Go into My Computer (Windows Explorer) and from the Tools menu, choose Folder Options and then the Vie wmenu. Scroll down to tick "Show hidden files an dfolders" then further down, untick "Hide protected system files". Click Apply, accept the warning then click OK. Navigate to the Windows folder and delete all the bold blue filenames starting with a $ symbol then NTUninstall - except the first one. They're all bunched together at the top of the list. Then, go to Software Distribution and delete the whole lot. Do the same in the sub-folder Event Caché. Now you've wiped out all trace of prior updates you might get a clean fresh download of 979683.Hi i am unable to install update KB979683. I am getting a response of failed time after time.Is anybody able to help me please?I have had no other issues when installing updates previously.
Hi there. I have followed your instruction up to Click Apply, accept the warning then click OK' but then [and i'm sorry if I appear a bit thick here] where do i find the WINDOWS folder you speak of? In order to delete the bold blue filenames? Also the Software Distribution folder and it's subfolder?
Did you go through the bit about revealing hidden files, etc - including my typo when I said Vie menu instead of View?ok thanks - i see why i'm confused. I was in the correct Windows folder [which is also where the other folders you mention are I see]
My problem is I don't see any 'bold blue filenames starting with a $ symbol then NTUninstall'
To a certain extent, that was just an additional benefit to be gained from freeing up some space by deleting those uninstall folders. Since you don't have any to delete, you can skip that stage and go to the Software Download folder and delete the contents of Download and Event Caché. Hopefully you'll then get a fresh download which will work.oh yes, definitely. something told me this wasn't gonna be easy
I routinely bin the whole lot with no adverse consequences and probably do it once every day in one system or another. However, when I post that here, someone else will come in and tell you not to delete $hf_mig$ or you'll destroy your computer and probably your entire country so I got fed up with saying it and just advise people to leave the first one in. Your first one can come out along with all the others (except that one I mentioned ) and the others files you can delete are in the Windows\Software Distribution folder.I am still confused. What is the first file? Mine is $MSI31Uninstall. Also delete the contents in both Downland and Event Cache without regards to files stored there?
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