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Solved: interenet issues with Toshiba laptop

Discussion in 'Windows 8' started by bray0801, Apr 24, 2014.

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  1. bray0801

    bray0801 Thread Starter

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    I have a Toshiba laptop with Windows 8.1 and I was using the WiFi when it just stopped worked I switched to my Ethernet and worked good until it quit again now it shows me tha t I have internet service but don't I have done a system restore but still nothing what do I do? Oh and my tablet works perfect on the same server
     
  2. etaf

    etaf Moderator

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    First Name:
    Wayne
    ------------------------------------------------------------------------
    ipconfig /all

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
    Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  3. bray0801

    bray0801 Thread Starter

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    Okay this want mess it up will it ha I just bought it but I will do that as soon as I get off work
     
  4. etaf

    etaf Moderator

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    no, it wont mess anything up - if you just purchased - we can do a few things and then it would be worth taking back to the shop if we cant resolve
     
  5. bray0801

    bray0801 Thread Starter

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    Okay thanks
     
  6. bray0801

    bray0801 Thread Starter

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    How do you post a picture from a phone I can't get it to
     
  7. bray0801

    bray0801 Thread Starter

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    I just restored back to factory settings and works now but thanks!
     
  8. etaf

    etaf Moderator

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    Wayne
    thanks for letting us know
     
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