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Solved: Intermitant delay click or right click on files

Discussion in 'Windows XP' started by Maverickz, Oct 31, 2011.

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  1. Maverickz

    Maverickz Thread Starter

    Joined:
    Jul 1, 2011
    Messages:
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    When I right click a file to open the context menu, or when I click a file to open it, there is sometimes (about 50% of the time) a 20-30 second delay in opening the menu or the program to view the file. This does not happen all fo the time, sometimes i does work instantly. The problem does not seem to affect folders at all. I have tested the open file problem with a very small text document. About half of the time, it opens instantly and the other half there is that 30 second delay.

    The first thing I tried to do was disabling ALL Non-Microsoft shell extensions using ShellExView. This did not help at all. I then checked "netstat -a" while the problem was occurring. All of the listed connections were either to my local PC or to my ISP. I did try disabling my NIC and while the problem did not go away, the delay was reduced to about 5-8 seconds when it occurred instead of the usual 20-30 seconds. So I searched the registry for other computers/shares I have connected to in the past and removed any references to anything that was no longer available. The problem still persisted. Finally I ran a Windows Repair and yet the problem persists.

    Does anyone have any other idea I can try before i blow away the whole partition and reinstall from scratch? I really don't want to do that but this problem is really bugging me.


    WinXP SP3
    AMD Athlon 64 3800+ 2.4GHz
    ATI Radeon x850 XT

    Thanks,
    Maverickz
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Maybe you have too many processes running in the background?


    1- Please click HERE to download HijackThis.
    2- Run the program.
    3- Click on the Main Menu button if not already there.
    4- Select Do a system scan and save a logfile.
    5- Copy and paste the scan log from Notepad into your next reply.
    6- Do not "Fix" anything unless advised to do so.
     
  3. Maverickz

    Maverickz Thread Starter

    Joined:
    Jul 1, 2011
    Messages:
    48
    I keep my computer pretty streamlined at only 34 processes running. This hasn't changed in over 3 years. Still to be safe, I have scanned, using MalwareBytes, and TM HouseCall for malware or viruses, nothing has been found. One more thing, I have two physical HDD's The C: drive is the OS, and My Documents, Favorites only, I installed everything to D:. This means the C: drive and it's files are fairly static and rarely change other than Temp files.

    Since my original post I have also:
    Run chkdsk /r.
    I clean up the drive using CCleaner.
    I Defrag semi-regularly, but I did it again.

    The problem still persists. Here is the HijackThis log:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 4:47:39 PM, on 10/31/2011
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\svchost.exe
    D:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\HP webOS\SDK\bin\novacomd\x86\novacomd.exe
    C:\Program Files\HP webOS\PDK\tcprelay.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    D:\Program Files\ITE\Smart Guardian\ITESmart.exe
    C:\Program Files\Microsoft ActiveSync\wcescomm.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\MICROS~3\rapimgr.exe
    D:\Program Files\545 Studios\Verve\Verve.exe
    D:\Program Files\Mozilla Firefox\firefox.exe
    D:\Program Files\Mozilla Firefox\plugin-container.exe
    D:\Program Files\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - (no file)
    O4 - HKLM\..\Run: [SmartGuardian] D:\Program Files\ITE\Smart Guardian\ITESmart.exe
    O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: Verve.lnk = D:\Program Files\545 Studios\Verve\Verve.exe
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://www.southparkstudios.com
    O15 - Trusted Zone: http://www.tradingacademy.com
    O15 - Trusted Zone: http://http.vitalstreamcdn.com
    O16 - DPF: {00000035-9593-4264-8B29-930B3E4EDCCD} (HPVirtualRooms35 Class) - https://www.rooms.hp.com/vRoom_Cab/WebHPVCInstall35.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1232145771155
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{5494E055-5C25-44F5-8FBE-9BEF37EE37F9}: NameServer = 24.28.99.62,24.28.99.63
    O17 - HKLM\System\CCS\Services\Tcpip\..\{F7C2B5FD-8D54-4D4E-95A0-A42469BF7F7F}: NameServer = 68.87.85.98,68.87.69.146
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = fantasydaytraders.com
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = fantasydaytraders.com
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = fantasydaytraders.com
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: InCD Helper (read only) (InCDsrvR) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - D:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Palm Novacom (NovacomD) - Palm - C:\Program Files\HP webOS\SDK\bin\novacomd\x86\novacomd.exe
    O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
    O23 - Service: Palm TCP Relay (Palm_TCP_Relay) - Unknown owner - C:\Program Files\HP webOS\PDK\tcprelay.exe
    O23 - Service: CD Guard Drivers Auto Removal (v1) (psrem01) - Protection Technology - C:\WINDOWS\system32\psrem01.exe
    O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

    --
    End of file - 5944 bytes
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    You don't have any real-time protection on that computer. I can see Windows Defender in your running processes but you could get rid of it and it wouldn't really be missed...

    Why isn't Trend Micro running on that computer?
     
  5. Maverickz

    Maverickz Thread Starter

    Joined:
    Jul 1, 2011
    Messages:
    48
    I have never used RTP and have never had an infection. I periodically run manual scans to be safe but other than a few tracking cookies I don't get infected. Then again I only access the internet using Firefox with the NoScript plugin, I do not access questionable sites, I only grant scripting rights to a very select few sites, and I never open any questionable email or attachments. Over 16 years virus free just from being smart.

    You are right, though I should kill Windows Defender.
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
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    Messages:
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    A friend of mine suggested you could have a bad context menu handler.

    Read THIS.
     
  7. VictoriaiiCe

    VictoriaiiCe

    Joined:
    Oct 20, 2011
    Messages:
    684
    Mav- does this happen in safe mode?
     
  8. Maverickz

    Maverickz Thread Starter

    Joined:
    Jul 1, 2011
    Messages:
    48

    Yes that was my initial thought as well. As mentioned in my OP, the first thing I did was run ShellExView to disable all non-Microsoft context handlers.
     
  9. VictoriaiiCe

    VictoriaiiCe

    Joined:
    Oct 20, 2011
    Messages:
    684
    Try running safe mode as admin tell me if the problem exists there as well..If its not context menu handler is a shell extension handler then we'll have to research more or wait for someone to view this thread who has another idea to fix this issue.
     
  10. Phantom010

    Phantom010 Trusted Advisor

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    I had missed that one. :(
     
  11. VictoriaiiCe

    VictoriaiiCe

    Joined:
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    Messages:
    684
    Yes but you had windows defender running as well. That might have been why it didn't work which is why I suggested it after you disabled windows defender
     
  12. Maverickz

    Maverickz Thread Starter

    Joined:
    Jul 1, 2011
    Messages:
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    Ok it does not happen in Safe Mode. It does however happen in Safe Mode with Networking, but the delay is shorter. 5-10 seconds instead of the 20-30 seconds in Normal mode. So it seems network related. I did also try disabling DHCP Client (I use static IP's) and that did not help either though.
     
  13. VictoriaiiCe

    VictoriaiiCe

    Joined:
    Oct 20, 2011
    Messages:
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    Did this just occur? if so I'd suggest a system restore. You got me at a loss which is rare! But I'll continue to look into it. Did you get try the 2nd link? Network related: http://windowsxp.mvps.org/rcdelay.htm
     
  14. Phantom010

    Phantom010 Trusted Advisor

    Joined:
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    Messages:
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    Do you recognize the domain in those DNS entries?

    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = fantasydaytraders.com
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = fantasydaytraders.com
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = fantasydaytraders.com
     
  15. VictoriaiiCe

    VictoriaiiCe

    Joined:
    Oct 20, 2011
    Messages:
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    And there we have it! Ok I'm off good luck!! and phantom nice work (y) as usual. Hope everything gets fixed Mav. Happy Halloween
     
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