Solved: Intermitant delay click or right click on files

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Maverickz

Thread Starter
Joined
Jul 1, 2011
Messages
48
When I right click a file to open the context menu, or when I click a file to open it, there is sometimes (about 50% of the time) a 20-30 second delay in opening the menu or the program to view the file. This does not happen all fo the time, sometimes i does work instantly. The problem does not seem to affect folders at all. I have tested the open file problem with a very small text document. About half of the time, it opens instantly and the other half there is that 30 second delay.

The first thing I tried to do was disabling ALL Non-Microsoft shell extensions using ShellExView. This did not help at all. I then checked "netstat -a" while the problem was occurring. All of the listed connections were either to my local PC or to my ISP. I did try disabling my NIC and while the problem did not go away, the delay was reduced to about 5-8 seconds when it occurred instead of the usual 20-30 seconds. So I searched the registry for other computers/shares I have connected to in the past and removed any references to anything that was no longer available. The problem still persisted. Finally I ran a Windows Repair and yet the problem persists.

Does anyone have any other idea I can try before i blow away the whole partition and reinstall from scratch? I really don't want to do that but this problem is really bugging me.


WinXP SP3
AMD Athlon 64 3800+ 2.4GHz
ATI Radeon x850 XT

Thanks,
Maverickz
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
Maybe you have too many processes running in the background?


1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy and paste the scan log from Notepad into your next reply.
6- Do not "Fix" anything unless advised to do so.
 

Maverickz

Thread Starter
Joined
Jul 1, 2011
Messages
48
I keep my computer pretty streamlined at only 34 processes running. This hasn't changed in over 3 years. Still to be safe, I have scanned, using MalwareBytes, and TM HouseCall for malware or viruses, nothing has been found. One more thing, I have two physical HDD's The C: drive is the OS, and My Documents, Favorites only, I installed everything to D:. This means the C: drive and it's files are fairly static and rarely change other than Temp files.

Since my original post I have also:
Run chkdsk /r.
I clean up the drive using CCleaner.
I Defrag semi-regularly, but I did it again.

The problem still persists. Here is the HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:47:39 PM, on 10/31/2011
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
D:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\HP webOS\SDK\bin\novacomd\x86\novacomd.exe
C:\Program Files\HP webOS\PDK\tcprelay.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
D:\Program Files\ITE\Smart Guardian\ITESmart.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
D:\Program Files\545 Studios\Verve\Verve.exe
D:\Program Files\Mozilla Firefox\firefox.exe
D:\Program Files\Mozilla Firefox\plugin-container.exe
D:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - (no file)
O4 - HKLM\..\Run: [SmartGuardian] D:\Program Files\ITE\Smart Guardian\ITESmart.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Verve.lnk = D:\Program Files\545 Studios\Verve\Verve.exe
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://www.southparkstudios.com
O15 - Trusted Zone: http://www.tradingacademy.com
O15 - Trusted Zone: http://http.vitalstreamcdn.com
O16 - DPF: {00000035-9593-4264-8B29-930B3E4EDCCD} (HPVirtualRooms35 Class) - https://www.rooms.hp.com/vRoom_Cab/WebHPVCInstall35.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1232145771155
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{5494E055-5C25-44F5-8FBE-9BEF37EE37F9}: NameServer = 24.28.99.62,24.28.99.63
O17 - HKLM\System\CCS\Services\Tcpip\..\{F7C2B5FD-8D54-4D4E-95A0-A42469BF7F7F}: NameServer = 68.87.85.98,68.87.69.146
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = fantasydaytraders.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = fantasydaytraders.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = fantasydaytraders.com
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (read only) (InCDsrvR) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - D:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Palm Novacom (NovacomD) - Palm - C:\Program Files\HP webOS\SDK\bin\novacomd\x86\novacomd.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
O23 - Service: Palm TCP Relay (Palm_TCP_Relay) - Unknown owner - C:\Program Files\HP webOS\PDK\tcprelay.exe
O23 - Service: CD Guard Drivers Auto Removal (v1) (psrem01) - Protection Technology - C:\WINDOWS\system32\psrem01.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

--
End of file - 5944 bytes
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
You don't have any real-time protection on that computer. I can see Windows Defender in your running processes but you could get rid of it and it wouldn't really be missed...

Why isn't Trend Micro running on that computer?
 

Maverickz

Thread Starter
Joined
Jul 1, 2011
Messages
48
You don't have any real-time protection on that computer. I can see Windows Defender in your running processes but you could get rid of it and it wouldn't really be missed...

Why isn't Trend Micro running on that computer?
I have never used RTP and have never had an infection. I periodically run manual scans to be safe but other than a few tracking cookies I don't get infected. Then again I only access the internet using Firefox with the NoScript plugin, I do not access questionable sites, I only grant scripting rights to a very select few sites, and I never open any questionable email or attachments. Over 16 years virus free just from being smart.

You are right, though I should kill Windows Defender.
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
A friend of mine suggested you could have a bad context menu handler.

Read THIS.
 

Maverickz

Thread Starter
Joined
Jul 1, 2011
Messages
48
A friend of mine suggested you could have a bad context menu handler.

Read THIS.

Yes that was my initial thought as well. As mentioned in my OP, the first thing I did was run ShellExView to disable all non-Microsoft context handlers.
 
Joined
Oct 20, 2011
Messages
684
Yes that was my initial thought as well. As mentioned in my OP, the first thing I did was run ShellExView to disable all non-Microsoft context handlers.
Try running safe mode as admin tell me if the problem exists there as well..If its not context menu handler is a shell extension handler then we'll have to research more or wait for someone to view this thread who has another idea to fix this issue.
 
Joined
Oct 20, 2011
Messages
684
Yes that was my initial thought as well. As mentioned in my OP, the first thing I did was run ShellExView to disable all non-Microsoft context handlers.
Yes but you had windows defender running as well. That might have been why it didn't work which is why I suggested it after you disabled windows defender
 

Maverickz

Thread Starter
Joined
Jul 1, 2011
Messages
48
Mav- does this happen in safe mode?
Ok it does not happen in Safe Mode. It does however happen in Safe Mode with Networking, but the delay is shorter. 5-10 seconds instead of the 20-30 seconds in Normal mode. So it seems network related. I did also try disabling DHCP Client (I use static IP's) and that did not help either though.
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
Do you recognize the domain in those DNS entries?

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = fantasydaytraders.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = fantasydaytraders.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = fantasydaytraders.com
 
Joined
Oct 20, 2011
Messages
684
Do you recognize the domain in those DNS entries?

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = fantasydaytraders.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = fantasydaytraders.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = fantasydaytraders.com
And there we have it! Ok I'm off good luck!! and phantom nice work (y) as usual. Hope everything gets fixed Mav. Happy Halloween
 
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