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Solved: Internet Connection problem: Access granted, but problem with browsing

Discussion in 'Networking' started by KendraDit, Dec 23, 2013.

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  1. KendraDit

    KendraDit Thread Starter

    Joined:
    Dec 23, 2013
    Messages:
    16
    Hello, so I just got a new ISP yesterday and everything seemed to be working fine, until today. I haven't made any changes (no new updates on security/anti-virus programs). I have wireless internet access (it says it's connected and the diagnose tool can't identify a problem). My main browser is Chrome, but I have Internet Explorer and Firefox. For all three browsers, I can't connect to any websites, except for MSN.com. I have enabled cookies for Chrome, deleted the cache, and have added that program to my firewall's list of accepted programs, and it still won't load pages. However, programs like Spotify, Hulu Desktop, VLC updates, etc that need an internet connection work fine (also, I saved a session in chrome of opened tabs from yesterday and they loaded perfectly fine, but if I try and type them in a new window, they won't load). I have an ethernet cable too, but I don't understand how the programs that need an internet connection work (ex: Spotify radio, Skype,), but my browsers won't.

    I don't know if these programs have anything to do with my browsing problem, but I have: CCleaner, Malwarebytes Anti-Malware, MSE (Microsoft Security Essentials), and I recently removed McAffee. For my firewall program, I just have Windows Firewall with Advanced Security



    My system says: Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, 64 bit
    Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
    Processor Count: 4
    RAM: 3890 Mb
    Graphics Card: Intel(R) HD Graphics, 1721 Mb
    Hard Drives: C: Total - 463566 MB, Free - 309525 MB;
    Motherboard: TOSHIBA, NWQAA
    Antivirus: Microsoft Security Essentials, Updated and Enabled

    I have also gone to command prompt and did the IPCONFIG /ALL here's what my results say. Please help if you can!

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #197
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 208:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #198
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 209:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #199
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 210:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #200
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 214:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #203
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 222:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #209
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 215:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #204
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 217:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #205
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 218:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #206
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 219:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #207
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 221:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #208
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 242:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #225
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 228:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #213
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 225:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #211
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 227:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #212
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 229:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #214
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 231:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #215
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 232:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #216
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 233:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #217
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 234:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #218
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 235:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #219
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 237:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #220
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 238:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #221
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 239:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #222
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 240:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #223
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 241:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #224
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 244:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #226
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 246:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #227
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 247:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #228
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 367:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:3c18:27fd:3f57:1fd(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::3c18:27fd:3f57:1fd%388(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{5FFA3417-F65C-45EB-BE7F-A96E48F26626}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.ucsc.edu:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{6BC1E81A-6BE5-42F9-BFEA-1466ACB29898}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\kendrat199>


     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,006
    First Name:
    Terry
    If you use the Registry "cleaner" part of CCleaner that can cause all kinds of strange and wondrous problems.

    Run the McAfee Removal Tool.

    TCP/IP stack repair options for use with Vista and 7 and 8.

    Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt. [For Windows 8: <Windows Logo> + x - Command Prompt(Admin)]

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.
     
  3. KendraDit

    KendraDit Thread Starter

    Joined:
    Dec 23, 2013
    Messages:
    16
    I've tried resetting winsock and ipv4, however, I haven't tried doing pv6 yet so I'll try that now and edit my post. Also, should I just uninstall CCleaner to see if maybe the registry part is the one that is causing the problem? I chatted with the IT tech at Frontier and he was stumped, and I called their number and they said that they'd send out a technician over the next couple of weeks. Obviously, I'd prefer to not wait weeks for someone that might blame the hardware in my computer, when it's actually related to their service and/or an installed program. Also, I'm confused as to how my computer is able to connect to my neighbor's wifi and have that work (for browsing and background programs), but the wireless in the house is having this half service.

    Lastly, I did try resetting the modem and it worked for maybe 2mins before reverting back to non-browsing capability.


    Edit: I uninstalled McAfee yesterday, but I used that remover tool to make sure it was gone and restarted, I also reset IPv4 and winsock a second time (just in case) with a restart in between those. I tried resetting IPv6 but I got the message "There's no user specified settings to be reset." I ran the registry checker tool to see if maybe CCleaner messed up my ystem (I typed scanreg /fix into command prompt) but it said that my OS had no errors. I'm so confused as to how this is happening, especially since saved sessions in firefox and the "open specific page(s) upon startup" in Chrome load as soon as I open the browser, but trying to type in new addresses won't load.
     
  4. KendraDit

    KendraDit Thread Starter

    Joined:
    Dec 23, 2013
    Messages:
    16
    If there's anymore information I can give to remedy this problem, please let me know.
     
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,006
    First Name:
    Terry
    If you told us that before, I missed it. What happens with an ethernet connection to your router?

    Do the ipconfig /all this way:

    In a Command Prompt type

    ipconfig /all > configtemp & notepad configtemp

    That will open up a text file with Notepad. Copy the first part, up to an including the first tunnel adapter, but not the tons of other tunnel adapters.

    Please give us one of those for the connection to your neighbor's and one for your normal connection to your network.

    Also please attach the following while you are connected to your network, and identify your neighbor's that works for you.

    Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If your only email accounts are free (Hotmail, gmail, etc.) try this direct link. If you need help with a screen shot see TSG Posting a Screenshot. FWIW to take screen shots with Windows 8 or 7 or Vista I prefer to use the built-in Snipping Tool.
     
  6. KendraDit

    KendraDit Thread Starter

    Joined:
    Dec 23, 2013
    Messages:
    16
    The same thing that happens with Wireless happens with the Ethernet. I just plugged in the cord into the only port on my computer and into the 3/4 ports on my modem. It said ipv4 had connection but ipv6 didn't and it allowed me to sign into Skype/Spotify but browsing didn't work (pages would show the loading circle, but it would never actually load the majority of websites). I did a diagnoses scan and it said that the cable wasn't functioning properly or was damaged, but it looks like a new cord and it's color coded for the ports on the back of the modem. I also checked to see if maybe I needed to update a driver, but it said that my drivers were already up-to-date for my Local Area Connection.



    This is for TAwireless (Neighbor's Wifi)


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : kendrat199-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Home

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) WiMAX 6250
    Physical Address. . . . . . . . . : 64-D4-DA-1B-4D-BA
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6250 AGN
    Physical Address. . . . . . . . . : 00-23-15-A3-53-0C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::f87a:8164:30fd:746e%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.254.11(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, December 26, 2013 1:11:31 PM
    Lease Expires . . . . . . . . . . : Friday, December 27, 2013 1:11:35 PM
    Default Gateway . . . . . . . . . : 192.168.254.254
    DHCP Server . . . . . . . . . . . : 192.168.254.254
    DHCPv6 IAID . . . . . . . . . . . : 318776085
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-87-21-46-88-AE-1D-FD-E7-C1
    DNS Servers . . . . . . . . . . . : 192.168.254.254
    74.40.74.41
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : ucsc.edu
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 88-AE-1D-FD-E7-C1
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes



    This is for my Home connection (Taylor)

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : kendrat199-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) WiMAX 6250
    Physical Address. . . . . . . . . : 64-D4-DA-1B-4D-BA
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6250 AGN
    Physical Address. . . . . . . . . : 00-23-15-A3-53-0C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::f87a:8164:30fd:746e%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.254.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, December 26, 2013 1:39:04 PM
    Lease Expires . . . . . . . . . . : Friday, December 27, 2013 1:39:04 PM
    Default Gateway . . . . . . . . . : 192.168.254.254
    DHCP Server . . . . . . . . . . . : 192.168.254.254
    DHCPv6 IAID . . . . . . . . . . . : 318776085
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-87-21-46-88-AE-1D-FD-E7-C1
    DNS Servers . . . . . . . . . . . : 4.2.2.4
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : ucsc.edu
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 88-AE-1D-FD-E7-C1
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    I've included snapshots from Xirrus Wi-Fi Inspector for when I'm on my neighbor's wifi (TAwireless) and my home connection (Taylor).

    I just typed in random website urls to see if they would load with my Home connection. Bing, Frontier, MSN, Whitepages, and Yahoo allow me to search for results, but I can't click on outside urls. Google (gmail, calendar, documents), facebook, Youtube, etc don't load at all.
     

    Attached Files:

  7. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    32,343
    First Name:
    James
    With your connection, in command prompt type the following:

    nslookup
    google.com
    server 8.8.8.8
    google.com
    exit


    Then right click in the box, click select all, then press enter. Come back here to paste the results.
     
  8. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,006
    First Name:
    Terry
    I see two things there. On channel 11 you are competing with (i.e., chance of wireless interference) two other strong signals. Try channel 6 so that you are competing with only weak signals.

    Looks like you have your router configured to have clients use DNS server 4.2.2.4. Why? That, I think, is in Jamaica, NY and is a Verizon server. It's OK to use it, but are you in or close to New York? Try using whatever your ISP assigns or that one (74.40.74.41) that your neighbor's router is assigning.
     
  9. KendraDit

    KendraDit Thread Starter

    Joined:
    Dec 23, 2013
    Messages:
    16
    For neighbor's wifi signal

    C:\windows\system32>nslookup google.com
    Server: UnKnown
    Address: 192.168.254.254

    Non-authoritative answer:
    Name: google.com
    Addresses: 2607:f8b0:4005:802::1001
    74.125.239.129
    74.125.239.130
    74.125.239.131
    74.125.239.132
    74.125.239.133
    74.125.239.134
    74.125.239.135
    74.125.239.136
    74.125.239.137
    74.125.239.142
    74.125.239.128



    Problematic Connection (Home -Taylor-) network
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\kendrat199>nslookup google.com
    Server: UnKnown
    Address: 192.168.254.254

    Non-authoritative answer:
    Name: google.com
    Addresses: 2607:f8b0:4005:802::1001
    74.125.239.35
    74.125.239.36
    74.125.239.37
    74.125.239.38
    74.125.239.39
    74.125.239.40
    74.125.239.41
    74.125.239.46
    74.125.239.32
    74.125.239.33
    74.125.239.34


    Was I supposed to do nslookup sever 8.8.8.8 separately in command prompt too? I'm not computer savvy at all, so I just did the nslookup google for both the neighbor's connection and the one at home.
     
  10. KendraDit

    KendraDit Thread Starter

    Joined:
    Dec 23, 2013
    Messages:
    16


    I didn't understand any of this. I live in California and the service I have is Frontier. I don't know my neighbor's service. How do I switch channels? I don't understand what channel 11 or channel 6 is referring to. Also, how do I change the DNS server? I went to Network and Sharing Center and clicked on my Home -Taylor- Connection and clicked details. In the details it lists

    Connection-specific DN...
    Description: Intel(R) Centrino (R) Advanced-N 6250 AGN
    Physical Address: 00-23-15-A3-53-0C
    HCP Enabled: Yes
    IPv4 Address: 192.168.254.2
    IPv4 Subnet Mask: 255.255.255.0
    Lease obtained: Thursday, Dec. 26
    Lease Expires: Friday, Dec. 27
    IPv4 Defeault Gateway: 192.168.254.254
    IPv4 DHCP Server: 192.168.254.254
    IPv4 DNS Sever: 192.168.254.254 (this originally said 4.2.2.4 but I switched to Obtain DNS sever address automatically in the Properties section. Before, "Use the following sever DNS sever address" was selected and it listed 4.2.2.4 in "Preferred DNS sever". The problem still remains though, i.e non-working browsers ).

    IPv4 Wins Sever
    NetBio over Tcip En...: Yes
    Link-local IPv6 Address: fe80:f87a:8164:30fd:746e%13


    However, when I go to Network and Sharing Center-> Connections->Properties->Networking (Internet Protocol Version 4) I selected "Obtain an IPv6 automatically" and Obtain DNS server address automatically"

    Do I need to do something in the "Advanced TCP/IP Settings" because under DNS it has options that says
    The following three settings are applied to all connections with TCP/IP enabled. For resolution of unqualified names:

    Append primary and connection specific DNS suffixes (selected)
    Append parent suffixes of the primary DNS suffix (checked)

    Append these DNS suffixes (in order): (this is blank)

    DNS suffix for this connection: (blank)
    Register this connection's addresses in DNS (checked)
    Use this connection's DNS suffix in DNS registration (blank)

    Let me know if I need to add more screenshots
     

    Attached Files:

  11. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,006
    First Name:
    Terry
    Channel is just the shorthand way of designating (Wi-Fi) frequencies. Login to your router, navigate to the wireless section and set the Channel. Consult the router User Guide for more details.

    I'm pretty sure that you have your router configured to use that particular DNS server. It will be in the LAN section if I am correct.
     
  12. KendraDit

    KendraDit Thread Starter

    Joined:
    Dec 23, 2013
    Messages:
    16
    I wasn't given a router user guide. The guy just gave me an associated email, name of the Wireless connection, and the associated password. The modem's been on this entire time so I don't understand the login to your router advice piece. All the other wifi signals that my computer picks up are WPA2-PSK.
     
  13. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,006
    First Name:
    Terry
    Usually you can find one online at the manufacturer's web site. But if it is owned by the ISP it may not be available and/or the ISP may have it locked down anyhow.
     
  14. KendraDit

    KendraDit Thread Starter

    Joined:
    Dec 23, 2013
    Messages:
    16
    I don't think I'd be able to find my router/modem's information online, plus since I'm not tech savvy i dont want to do anything to make the problem worse in case the steps aren't clearly explained. I have no idea how this problem could have happened since my computer wasn't on when the installer guy came over. Is there not a way to temp. remove other wifi connections so that the one at home doesn't have to compete? I also don't get how it can compete anyway since all the other ones are password protected.
     
  15. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,006
    First Name:
    Terry
    Are you asking about "turning off" your neighbors' networks? If so, yes, but since all methods would be illegal and unethical we will not discuss any.
     
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