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Solved: Internet Connection Problems

Discussion in 'Networking' started by bearsbeetsbattle, Jan 7, 2011.

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  1. bearsbeetsbattle

    bearsbeetsbattle Thread Starter

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    Hi, I've been having problems connecting to the internet/my wi-fi network. I have a Dell Vostro PC running Windows XP Professional, which is connected to a 2Wire 802.11g USB Wireless Adapter. Occasionally, I can connect to the internet for brief periods (~30 min) before the connection drops, but have no problems connecting to the internet on my laptop. I've done some searching on the forums and these are the things I've tried (I'm not tech-savvy at all, though, so I apologize in advance for any colossal mistakes/things I've missed):

    -Set the Wireless Zero Configuration startup type to "Automatic" (I've found that manually starting it will sometimes allow me to connect, but again the connection drops after about half an hour)
    -Reset WINSOCK entries to installation defaults
    -Tried resetting TCP/IP stack to installation defaults using "netsh int ip reset reset.log", but nothing happened (i.e. I was not prompted to restart my computer, and another command line just popped up)
    -Booted my PC in Safe mode with networking, and was able to connect to the internet without problems
    -Ran an antivirus scan, which came up clean

    Also, I usually get a variety of fun error messages, but this one comes up the most: ““Windows cannot finish repairing the problem because the following action cannot be completed: Renewing your IP address.”

    Any ideas? Thanks in advance!
     
  2. realtime37

    realtime37

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    did you try going under network connections in control panel, then right clicking your properties under your adapter to see what protocols are being used? also did you check your dns settings and bios? uninstalling those useless protocols could help a bunch.. the only thing you really need is ipv4 to connect.. also useing open dns is a good idea. 208 67 222 222 prefered, and 208 67 220 220 alternate. also check your services dhcp client,dns client,network connections,,network location awareness,remote procedure call {rpc},wireless zero configuration.. make sure there set on and running.. also check your event event log for clues on what happened. go to control panel and device manager and also disable, and then re-enable your driver to see if it re-sets itself.. these are just friendly suggestions, im not a pro.. but im quite the tweaker... good luck
     
  3. TerryNet

    TerryNet Moderator

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    Terry
    Sounds like multiple wireless adapters running. You have indicated that you have XP's WZC running, and I suspect that Dell's WLAN or a 2Wire utility is also running. The Dell WLAN runs as a service, like WZC.
     
  4. bearsbeetsbattle

    bearsbeetsbattle Thread Starter

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    Messages:
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    Thanks for the replies!

    realtime37 - At the risk of sounding totally oblivious, I don’t see anything about IPV4, etc. when looking at the properties of my adapter. Currently, I have my Internet Protocol (TCP/IP) Properties set to “obtain DNS server address automatically”, but I will give open DNS a try. All of those services you mentioned (DHCP Client, DNS client, etc) are all on and running, and I’ve tried disabling and re-enabling the driver.

    TerryNet - You're right, I also have a 2Wire utility running (“2Wire Roaming Client”, if I have the name right). I’m not sure about the Dell WLAN though. Do they interfere with each other/should I only have one running?
     
  5. etaf

    etaf Moderator

    Joined:
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    Messages:
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    First Name:
    Wayne
    yes just have one running

    also post back the following when its working and then repeat all the tests when it fails


    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    We would like to see the results from ipconfig /all post back the results here
    -> Start
    -> (XP - enter the following in the RUN box)
    cmd /k ipconfig /all
    -> (Vista or Windows 7 - enter the following in the Search box)
    cmd /k ipconfig /all

    A black box will appear on the screen -
    rightclick in the box
    select all
    enter
    control key + C key - to copy

    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {Ping Tests}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {run Xirrus Wi-Fi Inspector} Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
    Then run and install the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------
     
  6. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    78,202
    First Name:
    Terry
    Yep, they squabble like siblings for control of the adapter. One of the classic symptoms is, well, no need for me to describe as you are witnessing it. :)
     
  7. bearsbeetsbattle

    bearsbeetsbattle Thread Starter

    Joined:
    Jan 7, 2011
    Messages:
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    Unfortunately, I can’t seem to find any option to disable the 2Wire utility itself, only the Wifi Adapter (which then kills my connection). Curiously enough, after the connection drops, it seems like the only way I can get it to start it again is by starting the WZC. The WZC stops after the connection is established, but I still lose internet connectivity within an hour.

    In any case, here are the results of those tests:

    Results for {ipconfig /all} when there is NO connection:
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\G>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Orange
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) PCI-E G
    igabit Ethernet NIC #2
    Physical Address. . . . . . . . . : 00-21-9B-21-7B-9B

    Ethernet adapter Wireless Network Connection 4:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : (ZD1211B)IEEE 802.11 b+g USB Adapter
    #4
    Physical Address. . . . . . . . . : 00-24-7E-45-3D-52
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 169.254.44.150
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . : 169.254.44.150

    C:\Documents and Settings\G>


    Results when there IS a connection:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\G>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Orange
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) PCI-E G
    igabit Ethernet NIC #2
    Physical Address. . . . . . . . . : 00-21-9B-21-7B-9B

    Ethernet adapter Wireless Network Connection 4:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : (ZD1211B)IEEE 802.11 b+g USB Adapter
    #4
    Physical Address. . . . . . . . . : 00-24-7E-45-3D-52
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.70
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    199.185.220.254
    Lease Obtained. . . . . . . . . . : January 9, 2011 6:47:48 PM
    Lease Expires . . . . . . . . . . : January 10, 2011 6:47:48 PM

    C:\Documents and Settings\G>

    ******************************************************************************
    Results of the {Ping Tests} when there is NO connection
    Ping Default Gateway
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\G>ping 169.254.44.150

    Pinging 169.254.44.150 with 32 bytes of data:

    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.

    Ping statistics for 169.254.44.150:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\G>

    Ping 209.183.226.152
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\G>Ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:

    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\G>


    Ping google.com
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\G>ping google.com
    Ping request could not find host google.com. Please check the name and try again


    Results when there IS a connection:
    Ping Default Gateway
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\G>ping 192.168.1.254

    Pinging 192.168.1.254 with 32 bytes of data:

    Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.254: bytes=32 time=3ms TTL=64
    Reply from 192.168.1.254: bytes=32 time=4ms TTL=64

    Ping statistics for 192.168.1.254:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 4ms, Average = 2ms

    C:\Documents and Settings\G>


    Ping 209.183.226.152
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\G>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:

    Reply from 209.183.226.152: bytes=32 time=70ms TTL=50
    Reply from 209.183.226.152: bytes=32 time=69ms TTL=50
    Reply from 209.183.226.152: bytes=32 time=70ms TTL=50
    Reply from 209.183.226.152: bytes=32 time=70ms TTL=50

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 69ms, Maximum = 70ms, Average = 69ms

    C:\Documents and Settings\G>

    Ping google.com
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\G>ping google.com

    Pinging google.com [74.125.155.106] with 32 bytes of data:

    Reply from 74.125.155.106: bytes=32 time=126ms TTL=51
    Reply from 74.125.155.106: bytes=32 time=125ms TTL=51
    Reply from 74.125.155.106: bytes=32 time=123ms TTL=51
    Reply from 74.125.155.106: bytes=32 time=123ms TTL=51

    Ping statistics for 74.125.155.106:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 123ms, Maximum = 126ms, Average = 124ms

    C:\Documents and Settings\G>

    *************************************************************************
    {run Xirrus Wi-Fi Inspector}

    In the screenshot, my network is "DevelopmentArrested" and my adapter is the only adapter showing.

    [​IMG]

    Thanks again for the help!
     
  8. etaf

    etaf Moderator

    Joined:
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    Messages:
    65,252
    First Name:
    Wayne
    have a look in msconfig
    start>
    run>
    type in
    msconfig
    a pop up window appears
    now goto the startup tab
    see if the 2wire utility is there

    it may be worth posting the items here and we may be able to identify the applications running
     
  9. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    78,202
    First Name:
    Terry
    You probably do not have the Dell WLAN, but you can double check in Services--it runs as a service similar to WZC.
     
  10. bearsbeetsbattle

    bearsbeetsbattle Thread Starter

    Joined:
    Jan 7, 2011
    Messages:
    4
    Sorry for the late response, you guys were right!! It was the 2Wire utility conflicting with the WZC that was causing the problem. 2Wire appeared in the "Startup" list in the System Configuration Utility, so I unchecked it and restarted my comp, and that did the trick! Thanks so much, you all are lifesavers :)
     
  11. etaf

    etaf Moderator

    Joined:
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    65,252
    First Name:
    Wayne
    (y) - thanks for letting us know - it will help others who are searching the forum and have the same issue know what actually did resolve the issue
     
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