Solved: Internet Connection Problems

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bearsbeetsbattle

Thread Starter
Joined
Jan 7, 2011
Messages
4
Hi, I've been having problems connecting to the internet/my wi-fi network. I have a Dell Vostro PC running Windows XP Professional, which is connected to a 2Wire 802.11g USB Wireless Adapter. Occasionally, I can connect to the internet for brief periods (~30 min) before the connection drops, but have no problems connecting to the internet on my laptop. I've done some searching on the forums and these are the things I've tried (I'm not tech-savvy at all, though, so I apologize in advance for any colossal mistakes/things I've missed):

-Set the Wireless Zero Configuration startup type to "Automatic" (I've found that manually starting it will sometimes allow me to connect, but again the connection drops after about half an hour)
-Reset WINSOCK entries to installation defaults
-Tried resetting TCP/IP stack to installation defaults using "netsh int ip reset reset.log", but nothing happened (i.e. I was not prompted to restart my computer, and another command line just popped up)
-Booted my PC in Safe mode with networking, and was able to connect to the internet without problems
-Ran an antivirus scan, which came up clean

Also, I usually get a variety of fun error messages, but this one comes up the most: ““Windows cannot finish repairing the problem because the following action cannot be completed: Renewing your IP address.”

Any ideas? Thanks in advance!
 
Joined
Jan 7, 2011
Messages
6
did you try going under network connections in control panel, then right clicking your properties under your adapter to see what protocols are being used? also did you check your dns settings and bios? uninstalling those useless protocols could help a bunch.. the only thing you really need is ipv4 to connect.. also useing open dns is a good idea. 208 67 222 222 prefered, and 208 67 220 220 alternate. also check your services dhcp client,dns client,network connections,,network location awareness,remote procedure call {rpc},wireless zero configuration.. make sure there set on and running.. also check your event event log for clues on what happened. go to control panel and device manager and also disable, and then re-enable your driver to see if it re-sets itself.. these are just friendly suggestions, im not a pro.. but im quite the tweaker... good luck
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,833
Sounds like multiple wireless adapters running. You have indicated that you have XP's WZC running, and I suspect that Dell's WLAN or a 2Wire utility is also running. The Dell WLAN runs as a service, like WZC.
 

bearsbeetsbattle

Thread Starter
Joined
Jan 7, 2011
Messages
4
Thanks for the replies!

realtime37 - At the risk of sounding totally oblivious, I don’t see anything about IPV4, etc. when looking at the properties of my adapter. Currently, I have my Internet Protocol (TCP/IP) Properties set to “obtain DNS server address automatically”, but I will give open DNS a try. All of those services you mentioned (DHCP Client, DNS client, etc) are all on and running, and I’ve tried disabling and re-enabling the driver.

TerryNet - You're right, I also have a 2Wire utility running (“2Wire Roaming Client”, if I have the name right). I’m not sure about the Dell WLAN though. Do they interfere with each other/should I only have one running?
 

etaf

Wayne
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Joined
Oct 2, 2003
Messages
65,454
TerryNet - You're right, I also have a 2Wire utility running (“2Wire Roaming Client”, if I have the name right). I’m not sure about the Dell WLAN though. Do they interfere with each other/should I only have one running?
yes just have one running

also post back the following when its working and then repeat all the tests when it fails


------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
------------------------------------------------------------------------
{Ping Tests}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
{run Xirrus Wi-Fi Inspector} Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
Then run and install the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
------------------------------------------------------------------------
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,833
Do they interfere with each other/should I only have one running?
Yep, they squabble like siblings for control of the adapter. One of the classic symptoms is, well, no need for me to describe as you are witnessing it. :)
 

bearsbeetsbattle

Thread Starter
Joined
Jan 7, 2011
Messages
4
Unfortunately, I can’t seem to find any option to disable the 2Wire utility itself, only the Wifi Adapter (which then kills my connection). Curiously enough, after the connection drops, it seems like the only way I can get it to start it again is by starting the WZC. The WZC stops after the connection is established, but I still lose internet connectivity within an hour.

In any case, here are the results of those tests:

Results for {ipconfig /all} when there is NO connection:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\G>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Orange
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) PCI-E G
igabit Ethernet NIC #2
Physical Address. . . . . . . . . : 00-21-9B-21-7B-9B

Ethernet adapter Wireless Network Connection 4:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : (ZD1211B)IEEE 802.11 b+g USB Adapter
#4
Physical Address. . . . . . . . . : 00-24-7E-45-3D-52
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.44.150
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : 169.254.44.150

C:\Documents and Settings\G>


Results when there IS a connection:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\G>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Orange
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) PCI-E G
igabit Ethernet NIC #2
Physical Address. . . . . . . . . : 00-21-9B-21-7B-9B

Ethernet adapter Wireless Network Connection 4:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : (ZD1211B)IEEE 802.11 b+g USB Adapter
#4
Physical Address. . . . . . . . . : 00-24-7E-45-3D-52
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.70
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
199.185.220.254
Lease Obtained. . . . . . . . . . : January 9, 2011 6:47:48 PM
Lease Expires . . . . . . . . . . : January 10, 2011 6:47:48 PM

C:\Documents and Settings\G>

******************************************************************************
Results of the {Ping Tests} when there is NO connection
Ping Default Gateway
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\G>ping 169.254.44.150

Pinging 169.254.44.150 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 169.254.44.150:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\G>

Ping 209.183.226.152
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\G>Ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\G>


Ping google.com
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\G>ping google.com
Ping request could not find host google.com. Please check the name and try again


Results when there IS a connection:
Ping Default Gateway
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\G>ping 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:

Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=3ms TTL=64
Reply from 192.168.1.254: bytes=32 time=4ms TTL=64

Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 4ms, Average = 2ms

C:\Documents and Settings\G>


Ping 209.183.226.152
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\G>ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:

Reply from 209.183.226.152: bytes=32 time=70ms TTL=50
Reply from 209.183.226.152: bytes=32 time=69ms TTL=50
Reply from 209.183.226.152: bytes=32 time=70ms TTL=50
Reply from 209.183.226.152: bytes=32 time=70ms TTL=50

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 69ms, Maximum = 70ms, Average = 69ms

C:\Documents and Settings\G>

Ping google.com
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\G>ping google.com

Pinging google.com [74.125.155.106] with 32 bytes of data:

Reply from 74.125.155.106: bytes=32 time=126ms TTL=51
Reply from 74.125.155.106: bytes=32 time=125ms TTL=51
Reply from 74.125.155.106: bytes=32 time=123ms TTL=51
Reply from 74.125.155.106: bytes=32 time=123ms TTL=51

Ping statistics for 74.125.155.106:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 123ms, Maximum = 126ms, Average = 124ms

C:\Documents and Settings\G>

*************************************************************************
{run Xirrus Wi-Fi Inspector}

In the screenshot, my network is "DevelopmentArrested" and my adapter is the only adapter showing.



Thanks again for the help!
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
have a look in msconfig
start>
run>
type in
msconfig
a pop up window appears
now goto the startup tab
see if the 2wire utility is there

it may be worth posting the items here and we may be able to identify the applications running
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,833
You probably do not have the Dell WLAN, but you can double check in Services--it runs as a service similar to WZC.
 

bearsbeetsbattle

Thread Starter
Joined
Jan 7, 2011
Messages
4
Sorry for the late response, you guys were right!! It was the 2Wire utility conflicting with the WZC that was causing the problem. 2Wire appeared in the "Startup" list in the System Configuration Utility, so I unchecked it and restarted my comp, and that did the trick! Thanks so much, you all are lifesavers :)
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
(y) - thanks for letting us know - it will help others who are searching the forum and have the same issue know what actually did resolve the issue
 
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