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Solved: internet connection

Discussion in 'Networking' started by jfmand3, Dec 5, 2011.

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  1. jfmand3

    jfmand3 Thread Starter

    Joined:
    Dec 5, 2011
    Messages:
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    I'm posting this for my son, as he can't access internet. his OS is windows vista, hardwired to modem, no router. the IP address he is getting says 169.254 which we know will not work. what we have tried so far: checked proxy settings, tried to reset IP address in cmd prompt with ipconfig/renew, reset winsock. nothing has worked. still showing IP 169.254. I am not very knowledgeable on tech issues and need advice. should add that this is a desk top, but he has tried a lap top and it connects ok

    thanks
    Jim
     
  2. etaf

    etaf Moderator

    Joined:
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    Messages:
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    First Name:
    Wayne
    moved to network forum

    can you suggest a full power cycle - see below
    make and model of the modem
    try safemode with networking - see below
    has the tcp/ip reset worked correctly - no error or access denied for all commands - see below
    what do the status lights on the modem indicate
    what firewall or security suite is on the PC or has ever been on the PC - like Norton, Mcafee etc



    ------------------------------------------------------------------------

    How to power cycle

    “power cycle” process to reboot or reset the modem/router
    • Switch off all the devices modem, router and computers also unplug their power cables.
    • Wait at least 30 seconds.
    • Plug the power cords back in, but don’t switch them on.
    • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
    • Next switch on the router (if a seperate device ) and then wait for a few minutes for it to settle and all the lights to become stable.
    • Now turn on your computer, You should now be able to access the Internet.
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Safemode with networking
    with a cable connected from PC to router
    check the cable - see if there is a light on the router accosiated with the cable port used , also check if you have a green/yellow light on the PC LAN port
    - try safemode with networking
    as the PC starts keep tapping F8 - a menu appears - choose
    safemode with networking - see if that works
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------

    TCP/IP stack repair options for use with Vista/Windows 7

    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Note: Type only the text in bold for the following commands.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log
    and press enter

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log
    and press enter

    Reboot the machine.

    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator - as requested above
    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Please note and post back - if you receive the message
    Access is Denied

    Post back the results here - we need to know these commands worked correctly
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------
     
  3. jfmand3

    jfmand3 Thread Starter

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    Messages:
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    thanks for the reply. your answer was very informative, but can not answer all of the questions, as all of my info has come via the telephone. I have not seen his results in person. my son has decided to call a pro to his home. probably the best solution.
     
  4. etaf

    etaf Moderator

    Joined:
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    Messages:
    65,412
    First Name:
    Wayne
    thanks for the update - theres a few things to talk through on the phone and post back, some of the detail , if he&you wanted to spend the time

    but good luck

    you can mark solved if you wish no further information . support


    You can mark your own threads solved using the [​IMG] button at the top of the page of the thread in the upper left corner. :)
     
  5. jfmand3

    jfmand3 Thread Starter

    Joined:
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    I wish to re open this. talked to my son and he followed instructions and when he gets to the step to reset IPV4 TCP/IP he gets access denied. what next. he thinks he possibly needs a network card. he was logged in as administrator. also tried safe mode
     
  6. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
    goto device manager and uninstall the network adapter - reboot the pc and let windows redetect the adapter and re-install the driver
    run the tcp/ip reset again
    post back the results
     
  7. jfmand3

    jfmand3 Thread Starter

    Joined:
    Dec 5, 2011
    Messages:
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    my son said he installed a new network card and now everything works as it should. thanks for all the help(y)
     
  8. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
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    First Name:
    Wayne
    your welcome (y) thanks for letting us know
     
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