Solved: internet connection

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

jfmand3

Thread Starter
Joined
Dec 5, 2011
Messages
4
I'm posting this for my son, as he can't access internet. his OS is windows vista, hardwired to modem, no router. the IP address he is getting says 169.254 which we know will not work. what we have tried so far: checked proxy settings, tried to reset IP address in cmd prompt with ipconfig/renew, reset winsock. nothing has worked. still showing IP 169.254. I am not very knowledgeable on tech issues and need advice. should add that this is a desk top, but he has tried a lap top and it connects ok

thanks
Jim
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
moved to network forum

can you suggest a full power cycle - see below
make and model of the modem
try safemode with networking - see below
has the tcp/ip reset worked correctly - no error or access denied for all commands - see below
what do the status lights on the modem indicate
what firewall or security suite is on the PC or has ever been on the PC - like Norton, Mcafee etc



------------------------------------------------------------------------

How to power cycle

“power cycle” process to reboot or reset the modem/router
  • Switch off all the devices modem, router and computers also unplug their power cables.
  • Wait at least 30 seconds.
  • Plug the power cords back in, but don’t switch them on.
  • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
  • Next switch on the router (if a seperate device ) and then wait for a few minutes for it to settle and all the lights to become stable.
  • Now turn on your computer, You should now be able to access the Internet.
------------------------------------------------------------------------

------------------------------------------------------------------------
Safemode with networking
with a cable connected from PC to router
check the cable - see if there is a light on the router accosiated with the cable port used , also check if you have a green/yellow light on the PC LAN port
- try safemode with networking
as the PC starts keep tapping F8 - a menu appears - choose
safemode with networking - see if that works
------------------------------------------------------------------------

------------------------------------------------------------------------

TCP/IP stack repair options for use with Vista/Windows 7

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Note: Type only the text in bold for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log
and press enter

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log
and press enter

Reboot the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Please note and post back - if you receive the message
Access is Denied

Post back the results here - we need to know these commands worked correctly
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

------------------------------------------------------------------------
 

jfmand3

Thread Starter
Joined
Dec 5, 2011
Messages
4
thanks for the reply. your answer was very informative, but can not answer all of the questions, as all of my info has come via the telephone. I have not seen his results in person. my son has decided to call a pro to his home. probably the best solution.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
thanks for the update - theres a few things to talk through on the phone and post back, some of the detail , if he&you wanted to spend the time

but good luck

you can mark solved if you wish no further information . support


You can mark your own threads solved using the
button at the top of the page of the thread in the upper left corner.
:)
 

jfmand3

Thread Starter
Joined
Dec 5, 2011
Messages
4
I wish to re open this. talked to my son and he followed instructions and when he gets to the step to reset IPV4 TCP/IP he gets access denied. what next. he thinks he possibly needs a network card. he was logged in as administrator. also tried safe mode
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
goto device manager and uninstall the network adapter - reboot the pc and let windows redetect the adapter and re-install the driver
run the tcp/ip reset again
post back the results
 

jfmand3

Thread Starter
Joined
Dec 5, 2011
Messages
4
my son said he installed a new network card and now everything works as it should. thanks for all the help(y)
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top