1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Internet cuts in and out every few minutes

Discussion in 'Networking' started by phosphoros, Jun 20, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. phosphoros

    phosphoros Thread Starter

    Joined:
    Jun 20, 2011
    Messages:
    34
    First time posting,

    Im on Windows 7 Ultimate, I have Netgear N600 and a motorola and all the lights are on but when I lose connectivity to my internet, everything looks fine light wise. My whole family connects to the wireless in my house and when the internet goes down, they too, are effected. The internet would be running for a few minutes and then sadly go down for a minute then come back up. This has been happening more and more lately and its come to a point where I'm sick and tired of trying to fix it myself. Its very aggravating to be surfing the web and one point and then seeing the oh so nice "Firefox cannot connect to your internet" screen. I play World of Warcraft, as of right now, its unplayable. I'm stressing because its just a hug hassle. The Motorola and the Netgear are fairly new and I don't seem to think that would be the problem. Im just pulling my hair trying to figure out whats the issue. Im been searching(when my internet would let me) all day trying to maybe find a solution and nothing seems to help. If any of you can shine some light on this dark situation, I would be oh so grateful.

    Phosphoros

    Specs
    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft Windows 7 Ultimate , Service Pack 1, 32 bit
    Processor: AMD Phenom(tm) 8400 Triple-Core Processor, x64 Family 16 Model 2 Stepping 2
    Processor Count: 3
    RAM: 3070 Mb
    Graphics Card: ATI Radeon HD 4600 Series, 1024 Mb
    Hard Drives: C: Total - 600915 MB, Free - 287652 MB; D: Total - 9562 MB, Free - 1289 MB;
    Motherboard: ASUSTek Computer INC., NARRA3, 3.02, MS1C83R72504188
    Antivirus: Webroot AntiVirus with Spy Sweeper, Updated and Enabled
     
  2. phosphoros

    phosphoros Thread Starter

    Joined:
    Jun 20, 2011
    Messages:
    34
    /bump anybody D:?
     
  3. phosphoros

    phosphoros Thread Starter

    Joined:
    Jun 20, 2011
    Messages:
    34
    If more info needs to be provided, just let me know.
     
  4. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,592
    Do you get the same disconnects when connected by ethernet? If so, do you get the same disconnects with a computer connected directly to the modem?
     
  5. phosphoros

    phosphoros Thread Starter

    Joined:
    Jun 20, 2011
    Messages:
    34
    I do get the same disconnect when connecting by ethernet, and when I plug it straight into the computer from the modem, It doesn't connect at all.
     
  6. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    When you direct connected to the modem,did you do a power on reset of the modem ?
     
  7. phosphoros

    phosphoros Thread Starter

    Joined:
    Jun 20, 2011
    Messages:
    34
    Tested what you asked me too do, I do have internet connecting from the modem straight to the computer but it does the same thing. It has internet, then it will lose it, then come back. Since im running a WINDOW7 I have the nice icon at the bottom that shows im connected...when im not.
     
  8. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Thanks for the clarification.
    Ok:Just to recap.All pc's are affected.Wired or wireless.
    With a pc direct connected to the modem,that pc fails the same way.
    And when this occurs,what is the status of the modem lights?
    Logically,that seems to point to a modem or ISP issue.
    Let's see what Terry thinks.
     
  9. phosphoros

    phosphoros Thread Starter

    Joined:
    Jun 20, 2011
    Messages:
    34
    You have it exactly.
    All the lights continue to function correctly when the internet is down which is very odd.
     
  10. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    And I am assuming a DSL connection ?
    Was this always a problem ?
     
  11. phosphoros

    phosphoros Thread Starter

    Joined:
    Jun 20, 2011
    Messages:
    34
    Cox Cable connection
    And absolutely not, I mean random disconnects that happened not so often, Im pretty sure that's normal. I recently had Cisco Valet that was fairly new and the problem happened when I had that too, we got a hold of a Cox helper and Geek Squad and they said it was the Cisco, and so we replaced it and got the Netgear. Fixed it for awhile but now seems to be even worse then the Cisco.
     
  12. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,592
    Yep, seems to be ISP or modem problem. Small chance it could be the ethernet cable connected to the modem.
     
  13. phosphoros

    phosphoros Thread Starter

    Joined:
    Jun 20, 2011
    Messages:
    34
    So where does that leave me? Get a new Modem or ISP, im not even sure how to fix the ISP part.
     
  14. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    I certainly agree with Terry.
    Another small chance that there is some kind of fault in the cable coming into your house or a splitter,that has become corroded .I've had both happen when I had cable internet.
    Your ISP would need to come out and start testing voltages at different places/outlets.
    The other thing you might look into,is try to determine if that modem records outages and the reason for them.Should crank out some kind of error log,one would think.
    If the modem was supplied by your ISP,I would contact them and see if that type of analysis could be provided.
     
  15. phosphoros

    phosphoros Thread Starter

    Joined:
    Jun 20, 2011
    Messages:
    34
    Alright thank you both very much!
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1003122