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Solved: Internet disconnects every hour due to Vista. Please help.

Discussion in 'Windows Vista' started by Haider22, Feb 22, 2011.

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  1. Haider22

    Haider22 Thread Starter

    Joined:
    Feb 22, 2011
    Messages:
    39
    I have a dv6000 hp pavilion laptop runing on vista home premium. My internet has been disconnecting every single hour. Its a huge problem, especially when im downloading something or playing an online game. I have a silver Motorola modem 2210. I know its has absolutely nothing to due with my modem, because it doesnt disconnect on other laptops or my xbox. Im pretty sure that the problem is the lease obtained/expired. It expires and gets obtained every hour. And ive been disconnecting every hour does anyone know how i can fix this frustrating problem? Heres the ipconfig info.

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Haider Swagish>ipconfig/al

    Error: unrecognized or incomplete command line.

    USAGE:
    ipconfig [/allcompartments] [/? | /all |
    /renew [adapter] | /release [adapter] |
    /renew6 [adapter] | /release6 [adapter] |
    /flushdns | /displaydns | /registerdns |
    /showclassid adapter |
    /setclassid adapter [classid] ]

    where
    adapter Connection name
    (wildcard characters * and ? allowed, see examples)

    Options:
    /? Display this help message
    /all Display full configuration information.
    /allcompartments Display information for all compartments.
    /release Release the IPv4 address for the specified adapter.
    /release6 Release the IPv6 address for the specified adapter.
    /renew Renew the IPv4 address for the specified adapter.
    /renew6 Renew the IPv6 address for the specified adapter.
    /flushdns Purges the DNS Resolver cache.
    /registerdns Refreshes all DHCP leases and re-registers DNS names
    /displaydns Display the contents of the DNS Resolver Cache.
    /showclassid Displays all the dhcp class IDs allowed for adapter.
    /setclassid Modifies the dhcp class id.

    The default is to display only the IP address, subnet mask and
    default gateway for each adapter bound to TCP/IP.

    For Release and Renew, if no adapter name is specified, then the IP address
    leases for all adapters bound to TCP/IP will be released or renewed.

    For Setclassid, if no ClassId is specified, then the ClassId is removed.

    Examples:
    > ipconfig ... Show information
    > ipconfig /all ... Show detailed information
    > ipconfig /renew ... renew all adapters
    > ipconfig /renew EL* ... renew any connection that has its
    name starting with EL
    > ipconfig /release *Con* ... release all matching connections,
    eg. "Local Area Connection 1" or
    "Local Area Connection 2"
    > ipconfig /allcompartments ... Show information about all
    compartments
    > ipconfig /allcompartments /all ... Show detailed information about all
    compartments

    C:\Users\Haider Swagish>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : HaiderSwagis-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
    nection
    Physical Address. . . . . . . . . : 00-19-D2-46-B1-60
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
    Physical Address. . . . . . . . . : 00-16-36-ED-EE-A3
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::8051:2b92:281a:20a8%8(Preferred)
    IPv4 Address. . . . . . . . . . . : 70.129.138.79(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Lease Obtained. . . . . . . . . . : Thursday, February 17, 2011 9:40:03 PM
    Lease Expires . . . . . . . . . . : Thursday, February 17, 2011 10:05:48 PM

    Default Gateway . . . . . . . . . : 151.164.182.29
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 134223414
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 10:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{16E44A5A-AD0E-4485-87A1-E76DA244A
    26C}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{3FF3BBE2-486F-4C4D-BA82-376F2B16C
    76E}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Haider Swagish>
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,971
    First Name:
    Wayne
    That IP is just a modem IP _
    do you connect these separately
    if so the other laptops - should have the same lease period -

    can we have some details - make and models of modem/router
    also an ipconfig /all from one of the working laptop - that doesn't have a problem
     
  3. Haider22

    Haider22 Thread Starter

    Joined:
    Feb 22, 2011
    Messages:
    39
    What do you mean its just a modem ip? And if thats the problem. Can you please tell me how to make it a working ip? Oh and heres the ipconfig of the other laptop... im guessing you were right. But if its the modems problem then why are the lights still on and not red? Well heres my other laptop.

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Haider heloo>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : everexlaptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
    Physical Address. . . . . . . . . : 00-40-CA-DD-1F-7B
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 70.129.128.20
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . : 151.164.182.29
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    Lease Obtained. . . . . . . . . . : Wednesday, February 23, 2011 3:37:43
    PM
    Lease Expires . . . . . . . . . . : Wednesday, February 23, 2011 3:47:43
    PM


    C:\Documents and Settings\Haider heloo>
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,971
    First Name:
    Wayne
    the IP address is typical of one produced from the ISP and via a modem
    I assume you connect each of these up separately to the modem when you want to use
    and
    they are not all on together ?

    I also notice the working PC also has a short leasetime as you have highlighted in red - so that may not be the issue

    when it disconnects how do you get the PC to reconnect
    also - whats the status of the lights when it disconnects
     
  5. Haider22

    Haider22 Thread Starter

    Joined:
    Feb 22, 2011
    Messages:
    39
    thats the problem, the lights on the modem dont turn off they are still greem. All i do is take out the ethernet cable and put it back in, then the internet comes back again.
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
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    First Name:
    Wayne
    I would update the driver - whats the exact model of that HP machine

    if you goto device manager and right click on the adapter - you should be able to update via windows update online

    can we see some ping tests when its working and repeat when disconnects

    ------------------------------------------------------------------------
    {Ping Tests}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:


    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
     
  7. Haider22

    Haider22 Thread Starter

    Joined:
    Feb 22, 2011
    Messages:
    39
    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Haider Swagish>ping google.com

    Pinging google.com [74.125.227.16] with 32 bytes of data:

    Reply from 74.125.227.16: bytes=32 time=11ms TTL=56
    Reply from 74.125.227.16: bytes=32 time=11ms TTL=56
    Reply from 74.125.227.16: bytes=32 time=12ms TTL=56
    Reply from 74.125.227.16: bytes=32 time=11ms TTL=56

    Ping statistics for 74.125.227.16:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 12ms, Average = 11ms

    C:\Users\Haider Swagish>
     
  8. Haider22

    Haider22 Thread Starter

    Joined:
    Feb 22, 2011
    Messages:
    39
    I posted it already.
     
  9. etaf

    etaf Moderator

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    Wayne
    post #7 - is that when disconnected ?
    we need to see both the ping tests
    Ping google.com
    Ping 209.183.226.152

    when its working and then again when it disconnects

    and you have updated the driver - correct , was that via an windows update or manufacturer website
     
  10. Haider22

    Haider22 Thread Starter

    Joined:
    Feb 22, 2011
    Messages:
    39
    That ping test was when it was connected. I will do one when it will disconnect. I updated the drivers using device doctor.
     
  11. etaf

    etaf Moderator

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    Messages:
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    First Name:
    Wayne
    we need to see the TWO ping tests
    one using a name and one using a number as i have posted
     
  12. Haider22

    Haider22 Thread Starter

    Joined:
    Feb 22, 2011
    Messages:
    39
    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Haider Swagish>Ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:

    Reply from 209.183.226.152: bytes=32 time=48ms TTL=47
    Reply from 209.183.226.152: bytes=32 time=48ms TTL=47
    Reply from 209.183.226.152: bytes=32 time=48ms TTL=47
    Reply from 209.183.226.152: bytes=32 time=49ms TTL=47

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 48ms, Maximum = 49ms, Average = 48ms

    C:\Users\Haider Swagish>
     
  13. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
    what does that post represent ., a disconnection ? and we also need to see a ping to google.com as that maybe a DNS issue - because that ping test shows a good connection to the internet

    Please do both tests to confirm a DNS issue
    if a dns issue - this should resolve

    you could add an open DNS server IP to the PC
    try google open DNS
    http://code.google.com/speed/public-dns/
    also has a configuration link - how to setup
     
  14. Haider22

    Haider22 Thread Starter

    Joined:
    Feb 22, 2011
    Messages:
    39
    Ok i changed my dns to the google one. If this works ill thank you forever. Anyways if it doesnt then i dont think its the dns server. But if it works ill keep you updated.
     
  15. Haider22

    Haider22 Thread Starter

    Joined:
    Feb 22, 2011
    Messages:
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    The problem isnt the dns. So what else could it be?
     
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