Solved: Internet doesn't work after spyware removals!

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kelphoy

Thread Starter
Joined
Jul 9, 2007
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14
Hi,
I'm trying to reconnect my computer to the internet which stopped working after i ran spyware.
IT seems to of stuffed up the tcp/ip stuff.
I tried the netsh ip interface reset cmds.
when i try to repair my connection it says unable to renew ip address.
It also says i'm running on no or limited connection with the yellow triangle with exclamation mark.

Then when i try to run ipconfig release i get the error something like pipe is closed unable to query ip interface table.
I can see the router is there when i run the nesth ip diag router cmd. But i can't ping my router's ip address which should be 192.168.1.1
The only ip i can find is 169.258.#.# which seems to be my computer.
I'm running windows xp with sp2 my router is a V2600 which is connected by adsl broadband, just 1 computer.
I've also tried resetting my router to factory default.
Can someone help please, i'm very frustrated and just don't understand want i'm doing all need to do!

Cheers
 

TerryNet

Terry
Moderator
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Mar 23, 2005
Messages
81,400
Does Device Manger show the ethernet adapter as 'working OK'?

Does Network Connections show the ethernet (LAN) connection as enabled?

Show us the following.

Start, Run, CMD, OK to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

kelphoy

Thread Starter
Joined
Jul 9, 2007
Messages
14
Yes ethernet adapter is ok.
Yes enabled but with limited or no connection yellow triangle box with exclamation mark.
I'm on a work computer other computer is at home i will do that and have to show you tommorow.
Is their anything else i can do get for you, or try?
I did run the ipconfig /all cmd last night and i think i off the top of my head I got the following but can't be sure:
dhcp enabled YES
autoconfigeration enabled YES
ip address 169.258.?.?
subnet mask 255.255.0
default gateway, dhcp server, dns server all blank
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,429
TCP/IP stack repair options for use with Windows XP with SP2.

For these commands, Start, Run, CMD to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.
 

kelphoy

Thread Starter
Joined
Jul 9, 2007
Messages
14
I did the ipconfig last night and received the below error:

Internal error occured the pipe is being closed.
contact microsoft support.
additional information: Unable to query tcpip interface table.

I have already done the netsh int ip reset reset.log command before but haven't done the winsock reset command. i can try them both again tonight.
Any other ideas?
Thanks.
 

JohnWill

Retired Moderator
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Those are my first step, because trying to do other stuff without having the registry entries correct will be an exercise in futility. :)
 

kelphoy

Thread Starter
Joined
Jul 9, 2007
Messages
14
Fair enough,
I'll run those things tonight and get back to you.
But will they have an effect on the ipconfig command and not give that error?
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,429
They may, or there may be something else wrong. We need to take the steps in sequence.
 

kelphoy

Thread Starter
Joined
Jul 9, 2007
Messages
14
I ran the reset cmds and reset the PC. IPCONFIG still doesn't work same error as previously.
What now.
 

kelphoy

Thread Starter
Joined
Jul 9, 2007
Messages
14
G'day again,
I tried the windows repair which didn't solve this problem.
I also tried ringing my internet provider who could not see my modem connected at all.
He had no idea all suggestions except to get a new network card!

Please tell me anything else i can do?
Cheers,
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,429
It would help if you posted the requested information. :rolleyes: I'll ask one more time.

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,400
From your post #5: "Internal error occured the pipe is being closed."

Did you use a slash (/) or the vertical bar (|) in ipconfig /all? That is a slash before the 'all.'
 

kelphoy

Thread Starter
Joined
Jul 9, 2007
Messages
14
Alright it worked this time for some stupid reason, heres what IPconfig said:

Windows ip configuration

Host name.................: LEIGH
Primary DNS Suffix.....:
Node Type.................: UNKNOWN
IP Routing Enabled......: No
WINS Proxy Enabled....: No

Ethernet Adapter Local Area Connection 4:

Connection-specific DNS Suffix.:
Desription..............................: VIA compatable Fast Ethernet Adapter
#2
Physical Address....................: 00-0D-61-42-0E-40
Dhcp Enabled.........................:Yes
Autoconfiguration Enabled.......:Yes
Autoconfiguration IP Address...:169.254.25.41
Subnet Mask..........................:255.255.0.0
Default Gateway.....................:
 
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