Solved: Internet download speed issues on HP Windows 7 Desktop computer

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C-Illiterate

Thread Starter
Joined
Dec 8, 2012
Messages
5
Hi,

Frustrated. I had posted this issue nearly two weeks ago out of desparation and have been doing research across multiple tech forums to fix my desktop issues...found out the symptoms ain't unique.

Background: I began having slow internet issues, specifically downloads, with my HP Windows 7 (64bit) desktop about 6 months after purchase (it is a 1.5 year old dinosaur). At the time, I was running McAfee and kept getting the annoying "your firewall is down, click to upgrade" message. I ran Malware Bytes, uninstalled McAfee (so I thought), and downloaded my ISP (Comcast) Norton security suite from their site. Download speed situation didn't improve and then I began to get the Norton 5013,3 Error Code. As advised by one of the guys here, I ran the McAffee complete uninstall as well as Norton's. Added to that, my firewall was down, so I did a deep scan (nothing malicious detected) and then the popular BFE and other step by step stuff provided by a kind soul on the Microsoft community forum to fix registry issues. Firewall is back on and I am now using MSE for security protection - had enough of Norton/McAfee. Yesterday, I activated service on a "new and improved" Comcast modem which I am supposed to be able to get the most out of the speed available. My speed test for downloads on the HP desktop: 0.5Mbps.

Latest research indicated a potential communication issue between my Linksys router (model WRT160N version 1.0) and Windows 7...requires an update to the firmware or drivers or something. My last hope of fixing this myself (which is beyond stretching my capabilities - I am a smart girl, but this really sucks) is trying this last thing. Problems: I can not find my router username/password....which is apparently different than my network ones (really????)....and I don't know how to interpret the cmd run (recommended by a previous Tech Guy forum discussion thread) - the media disconnected items are worrisome. Would really appreciate any guidance/help in troubleshooting/resolving this issue. My Dell laptop (work computer) and MAC laptop work just fine - they are speedy. It is solely the desktop that is having these problems...making my hair turn gray :(. It would be a lovely Xmas gift to have my desktop functional again...thanks so much in advance.


Windows IP Configuration
Host Name . . . . . . . . . . . . : HomeDesktop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.va.comcast.net.
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : AC-81-12-68-5C-1B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : hsd1.va.comcast.net.
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : AC-81-12-68-5C-1A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::70f1:6029:5e19:bb77%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, December 21, 2012 8:07:43 PM
Lease Expires . . . . . . . . . . : Saturday, December 22, 2012 8:07:43 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 246186258
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-4C-CA-B3-78-AC-C0-BE-C7-91
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 78-AC-C0-BE-C7-91
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.hsd1.va.comcast.net.:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{DC38F18C-3A56-4222-B305-FF984C3EDDF6}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,474
As advised by one of the guys here, I ran the McAffee complete uninstall as well as Norton's
did you use the removal tool for each ?

if you connect to the router directly with a cable , what speeds do you get

use
www.speedtest.net run a few times, and make sure nothing is else is downloading or anyone is connected to the router

the ipconfig /all looks OK

also post back an xirrus screen shot
------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.
On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

Run the program

A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus-Wi-Fi-inspectorguide-1-2-1-RevB-6.aspx

post a screen shot of the program running.
if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)

To post a screen shot of the active window.
1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
OR
2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
note: the signal level is a negative number, so for example -88 is worst and -40 is better

If you are using the Mac OS then use http://www.istumbler.net/

if you want to optimise base station position and signal strength / dead spots use
http://www.chimoosoft.com/products/apgrapher/ which has a graph function to monitor signal
------------------------------------------------------------------------
 
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