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Solved: internet dying

Discussion in 'Networking' started by topman100, Jul 19, 2010.

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  1. topman100

    topman100 Thread Starter

    Joined:
    Jul 1, 2010
    Messages:
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    hi guys bought a refurb laptop at xmas, a week ago the internet started to really slow down. i thought i might have some sort of virus so i did a clean install of xp.
    its now gone really downhill, when i go on internet my home screen loads up fine [google] when i try to go anywhere else it wont go there. occasionally it does go to the site i want but only after a very long time. do you think i could have a hardware problem . any ideas
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Please supply the following info, exact make and models of the equipment please.

    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model and hardware version of the router (if a separate unit).
    Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.




    Please give an exact description of your problem symptoms, including the exact text of any error messages.



    • Have you tried to do a system restore to before the problem occurred?
    • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
    • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
    • For wireless connection issues, have you removed all the stored wireless network profiles and then searched for the network?
    • For wireless laptops, have you made SURE the wireless switch is on?
    • For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
    • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
    • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?





    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    Type the following commands on separate lines, following each one with the Enter key:

    PING 74.125.45.100

    PING yahoo.com

    NBTSTAT -n

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. topman100

    topman100 Thread Starter

    Joined:
    Jul 1, 2010
    Messages:
    6
    im using an IBM T43
    motorolla Sb5100
    Netgear WGR614
    XP Pro SP2
    internet explorer[tried firefox also]
    internet started slowing down approx 1 month ago, i formatted my comp and put xp on,

    when i open explorer it does it straight away, when i type in anything in google it goes to the search results straight away. when i click on any of the results it either wont do anything or very occasionally takes about 5 mins to get there but after that wont go anywere else. also after ive been on results page and click home icon i get error message. The requested lookup key was not found in any active activation content.
    i have 2 more comps that are connected to my wireless network and they both work fine, so i wouldn't have thought the prob lies in my router or modem.
    hope you can help and thanks







    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Owner>ping 74.125.45.100

    Pinging 74.125.45.100 with 32 bytes of data:

    Reply from 74.125.45.100: bytes=32 time=131ms TTL=51
    Reply from 74.125.45.100: bytes=32 time=146ms TTL=50
    Reply from 74.125.45.100: bytes=32 time=170ms TTL=51
    Reply from 74.125.45.100: bytes=32 time=194ms TTL=50

    Ping statistics for 74.125.45.100:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 131ms, Maximum = 194ms, Average = 160ms

    C:\Documents and Settings\Owner>ping yahoo.com

    Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

    Reply from 209.191.122.70: bytes=32 time=213ms TTL=47
    Reply from 209.191.122.70: bytes=32 time=226ms TTL=47
    Reply from 209.191.122.70: bytes=32 time=250ms TTL=47
    Reply from 209.191.122.70: bytes=32 time=172ms TTL=47

    Ping statistics for 209.191.122.70:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 172ms, Maximum = 250ms, Average = 215ms

    C:\Documents and Settings\Owner>nbtstat -n

    Wireless Network Connection:
    Node IpAddress: [192.168.1.2] Scope Id: []

    No names in cache

    Local Area Connection:
    Node IpAddress: [0.0.0.0] Scope Id: []

    No names in cache

    C:\Documents and Settings\Owner>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : computer2007
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
    Physical Address. . . . . . . . . : 00-01-6C-CB-82-41

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
    Connection
    Physical Address. . . . . . . . . : 00-13-CE-8E-25-1D
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Tuesday, July 20, 2010 10:39:59 AM
    Lease Expires . . . . . . . . . . : Wednesday, July 21, 2010 10:39:53 AM


    C:\Documents and Settings\Owner>
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Have you loaded the latest drivers for your wireless adapter? Do local operations, say word processing and the like, work at normal speed?
     
  5. topman100

    topman100 Thread Starter

    Joined:
    Jul 1, 2010
    Messages:
    6
    i think ive sorted it. when i put xp on it didnt load any wireless driver so i used a netgear adapter from my other comp and loaded driver for that, i then loaded the wirless driver from lenovo but didnt uninstall the netgear driver. im presuming they were conflicting with each other because when i uninstalled all the wireless drivers and then just installed the netgear usb adapter again it works fine. thanks a lot for your interest and support
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Glad you sorted it out. :)


    You can mark your own threads solved using the [​IMG] button at the top of the first page of the thread in the upper left corner.© :)
     
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