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[Solved] Internet Explorer 6.0 Crashing non Stop

Discussion in 'Earlier Versions of Windows' started by WaRe, Nov 25, 2001.

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  1. WaRe

    WaRe Thread Starter

    Joined:
    Jun 22, 2001
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    I upgraded my other computer to internet explorer 6.0 (the new one) and now i cant load internet explorer with out it crashing in10 seconds.

    I click the info part and says error causing in module wspwsp.dll. Now i checked microsoft's web site and it get a pointless answer, call them. Shesshhh...

    Well any how i need to know hwo to fix this problem, internet explorer to stop crashing from the error of wspwsp.dll

    btw: here is the microsoft's answer

    http://support.microsoft.com/suppor...p.dll&rnk=11&src=DHCS_MSPSS_gn_SRCH&SPR=MSALL


    Thanks
    Dennis
     
  2. Rollin' Rog

    Rollin' Rog

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  3. WaRe

    WaRe Thread Starter

    Joined:
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    Messages:
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    Nope, ok here is what is happening..


    When i click on internet explorer i get that error message. Now i am not running a proxy client, i connect thru a cable modem on windows 98 se. I just updated everything and then all hell went lose. I also get a rundel32 error message cmoming up to.

    Those 2 links (yours+mine) describe this. Any other way?

    Thanks
    Dennis
     
  4. Rollin' Rog

    Rollin' Rog

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    Is WSP client in the Control Panel? I don't know for sure, but I don't think that dll would be used by anything else, and it's not a default part of a normal Windows installation. If it's there try disabling it following the instructions in the link.

    What rundll32 error are you getting? A common one involves newdotnet on startup. This is installed under the cover of some programs like Bearshare and is no end of grief. Look for it or Webhancer (Whagent) in msconfig > startup. (Start>run>msconfig). Both these programs alter Windows Winsock and affect internet connectivity.
     
  5. WaRe

    WaRe Thread Starter

    Joined:
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    You were right on the ball with the bearshare in msconfig Rollin. I disabled that in the startup, also in the WSP Client in control panel there is 2 options i can check. One for the Proxy client and one to force ipx protocal, do i leave both unchecked??


    Also it doesnt work yet, you were right with what you todl me to do but not there yet. Here is the error internet explorer gives me


    AppName: iexplore.exe AppVer: 6.0.2600.0 ModName: wspwsp.dll ModVer: 2.0.372.12 Offset: 0000f764


    Hope this helps you help me. :p
    Dennis


    PS: Thanks again Rollin
     
  6. Rollin' Rog

    Rollin' Rog

    Joined:
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    I would leave everything related to WSP unchecked or disabled. You might want to consider uninstalling it from Add/Remove, since it is not a default part of Windows.

    For removing possible spyware that could be using it or causing other problems, run Ad-aware:

    http://www.lavasoftusa.com/

    Be sure to read the FAQ and know how to restore its backup if necessary.

    If these steps fail to resolve it, download, unzip and run the StartupLog.com file from the site below. It will place a Startuplog.txt file on your desktop. Copy and paste that (not stubbpaths.txt) in your next reply.

    http://home.earthlink.net/~rmbox/Reticulated/Toys.html
     
  7. WaRe

    WaRe Thread Starter

    Joined:
    Jun 22, 2001
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    Nope, the spyware program cleared out a list of programs that were on the list.

    Any more ideas? I used that startuplog and it was only windows stuff. If you want me to copy the entire log i can.. But the error internet explorer 6.0 gives me is the file wspwsp.dll.

    WSP in control panel is disabled (unchecked) and same with the IPX one is disabled. I removed the PRoxy thing from add remove control panel.

    I ran the spyware and that didnt work.

    I disbaled that one thing in msconfig - startup

    I am out of ideas why i cant connect to the internet. Think it owuld be possible if i removed my network card and that file and reinstall it? But the internet worked fine till i dd the update.

    Thanks again Rollin
    Dennis
     
  8. Rollin' Rog

    Rollin' Rog

    Joined:
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    Messages:
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    One other thing you can try is running the IE Repair tool. I think this is the correct procedure for IE6

    control panel | add/remove programs | microsoft internet 6 & internet tools | add/remove | repair


    If that doesn't work, then looking at the full startup log would be my only hope for spotting something that does not seem to belong in a "normal" setup.
     
  9. WaRe

    WaRe Thread Starter

    Joined:
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    Messages:
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    ---------- C:\WINDOWS\desktop\StartUp.Log

    Start-Ups checked at 11-25-2001 12:10:51.52p
    __________________________________________________________________________
    __________________________________________________________________________

    StartUp Log for Windows 95/98 - Freeware by rmbox
    __________________________________________________________________________
    __________________________________________________________________________

    Comments:

    This is a log of all the programs on your computer that
    are starting automatically every time you start Windows.
    Using this log can be a quick way to spot trojans.

    StartUp Log (version 1.53) - Release Date 8/19/2001

    __________________________________________________________________________
    __________________________________________________________________________

    StartUp Log Index

    1. HKLM Run
    2. HKCU Run
    3. HKLM RunOnce
    4. HKCU RunOnce
    5. HKLM RunServices
    6. HKLM RunServicesOnce
    7. WIN.INI file
    8. SYSTEM.INI file
    9. AUTOEXEC.BAT file
    10. StartUp folder
    11. All Users StartUp
    12. Misc. StartUp Configurations

    __________________________________________________________________________
    __________________________________________________________________________

    The following is a list of your current Start-Ups
    __________________________________________________________________________
    __________________________________________________________________________

    1. HKLM Run - Registry

    [RegPath]
    "StartUp"


    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "ScanRegistry"="C:\\WINDOWS\\scanregw.exe /autorun"
    "TaskMonitor"="C:\\WINDOWS\\taskmon.exe"
    "LoadPowerProfile"="Rundll32.exe powrprof.dll,LoadCurrentPwrScheme"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS]
    "Installed"="1"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MAPI]
    "NoChange"="1"
    "Installed"="1"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL]
    "Installed"="1"


    ==========================================================================
    __________________________________________________________________________

    2. HKCU Run - Registry

    [RegPath]
    "StartUp"


    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]


    ==========================================================================
    __________________________________________________________________________

    3. HKLM RunOnce - Registry

    [RegPath]
    "StartUp"


    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]


    ==========================================================================
    __________________________________________________________________________

    4. HKCU RunOnce - Registry

    [RegPath]
    "StartUp"


    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce]


    ==========================================================================
    __________________________________________________________________________

    5. HKLM RunServices - Registry

    [RegPath]
    "StartUp"


    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices]


    ==========================================================================
    __________________________________________________________________________

    6. HKLM RunServicesOnce - Registry

    [RegPath]
    "StartUp"


    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce]


    ==========================================================================
    __________________________________________________________________________

    7. WIN.INI File - (c:\windows\win.ini)

    Your win.ini run/load lines should look like run= and load= exclusively.
    There should be nothing to the right of the equal signs.


    These are the run and load lines in your WIN.INI file

    norun=hpfsched
    run=

    load=

    ==========================================================================
    __________________________________________________________________________

    8. SYSTEM.INI File - (c:\windows\system.ini)

    Your system.ini shell line should look like shell=Explorer.exe exclusively.
    You should only see Explorer.exe following the equal sign.


    This is the shell line in your SYSTEM.INI file

    shell=Explorer.exe

    ==========================================================================
    __________________________________________________________________________

    9. AUTOEXEC.BAT File - (c:\autoexec.bat)

    (Some trojans have been known to start from this file)


    These are your program startups and set paths in your autoexec.bat file

    @ECHO OFF
    rem
    rem *** DO NOT EDIT THIS FILE! ***
    rem
    rem This file was created by the System Configuration Utility as
    rem a placeholder for your AUTOEXEC.BAT file. Your actual
    rem AUTOEXEC.BAT file has been saved under the name AUTOEXEC.TSH.
    rem

    ==========================================================================
    __________________________________________________________________________

    10. StartUp Folder - (c:\windows\start menu\programs\startup)

    Shortcuts to any program will automatically start when placed here.


    These are the shortcuts located in your StartUp folder

    *(No start-ups found)*

    ==========================================================================
    __________________________________________________________________________

    11. All Users Folder - (c:\windows\all users\start menu\programs\startup)

    Shortcuts to any program will automatically start when placed here.


    These are the shortcuts located in your All Users StartUp folder


    *(No start-ups found)*

    ==========================================================================
    __________________________________________________________________________

    12. Miscellaneous StartUp Configurations

    -============================-
    Registry StartUp Directories
    -============================-

    Should show the Start Menu StartUp and All Users StartUp directories

    .....................................................................

    [1] HKCU - Shell Folders

    HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

    "Startup"="C:\\WINDOWS\\Start Menu\\Programs\\StartUp"

    .....................................................................

    [2] HKCU - User Shell Folders

    HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders


    .....................................................................

    [3] HKLM - Shell Folders

    HKLM\Software\Microsoft\Windows\CurrentVersion\explorer\Shell Folders

    "Common Startup"="C:\\WINDOWS\\All Users\\Start Menu\\Programs\\StartUp"

    .....................................................................

    [4] HKLM - User Shell Folders

    HKLM\Software\Microsoft\Windows\CurrentVersion\explorer\User Shell Folders


    .....................................................................

    -=======================-
    Registry Shell Spawning
    -=======================-

    Open Commands for Executable File Types

    @="\"%1\" %*"
    (.exe file - RegPath = HKCR\exefile\shell\open\command)

    @="\"%1\" %*"
    (.com file - RegPath = HKCR\comfile\shell\open\command)

    @="\"%1\" /S"
    (.scr file - RegPath = HKCR\scrfile\shell\open\command)

    @="\"%1\" %*"
    (.bat file - RegPath = HKCR\batfile\shell\open\command)

    @="\"%1\" %*"
    (.pif file - RegPath = HKCR\piffile\shell\open\command)

    @="C:\\WINDOWS\\SYSTEM\\MSHTA.EXE \"%1\" %*"
    (.hta file - RegPath = HKCR\htafile\shell\open\command)

    -=========================-
    HKLM RunOnceEx - Registry
    -=========================-


    [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnceEx]


    -====================-
    StubPaths - Registry (Partial Listing)
    -====================-

    (Please see the StubPath.txt on your desktop for complete listing)

    HKLM\Software\Microsoft\Active Setup\Installed Components


    "OldStubPath"="C:\\WINDOWS\\SYSTEM\\IE4UINIT.EXE"
    "RealStubPath"="C:\\WINDOWS\\SYSTEM\\IE4UINIT.EXE"
    "StubPath"="C:\\WINDOWS\\msnmgsr1.exe"
    "StubPath"=""
    "StubPath"="C:\\WINDOWS\\COMMAND\\sulfnbk.exe /L"
    "OldStubPath"="\"C:\\PROGRA~1\\OUTLOO~1\\setup50.exe\" /APP:OE /CALLER:WIN9X /user /install"
    "RealStubPath"="\"C:\\PROGRA~1\\OUTLOO~1\\setup50.exe\" /APP:OE /CALLER:IE50 /user /install"
    "OldStubPath"="\"C:\\PROGRA~1\\OUTLOO~1\\setup50.exe\" /APP:WAB /CALLER:WIN9X /user /install"
    "RealStubPath"="\"C:\\PROGRA~1\\OUTLOO~1\\setup50.exe\" /APP:WAB /CALLER:IE50 /user /install"
    "StubPath"="C:\\WINDOWS\\SYSTEM\\updcrl.exe -e -u C:\\WINDOWS\\SYSTEM\\verisignpub1.crl"

    -=================-
    DOSSTART.BAT File - (c:\windows\dosstart.bat)
    -=================-

    c:\windows\command\mscdex /d:mscd001 /v

    -=====================-
    Screen Saver Settings (Possible system.ini start-up)
    -=====================-


    ==========================================================================
    __________________________________________________________________________

    - Supplemental Environment Information -

    TMP=C:\WINDOWS\TEMP
    TEMP=C:\WINDOWS\TEMP
    winbootdir=C:\WINDOWS
    PATH=C:\WINDOWS;C:\WINDOWS\COMMAND
    COMSPEC=C:\WINDOWS\COMMAND.COM
    windir=C:\WINDOWS

    File - c:\windows\deletefi.ini

    ==========================================================================
    __________________________________________________________________________

    - End -


    This is what the startup log for that computer says. Hope this can help.

    btw: the IE repair tool didnt work.

    Thanks Rollin
    Dennis
     
  10. WaRe

    WaRe Thread Starter

    Joined:
    Jun 22, 2001
    Messages:
    328
    Here is a link to some pictures i took when the error came up. I could not copy or cut and paste either (wouldnt let me highlight), I hope this give you better information. Also i couldnt put the entire message because there was around 40 modules.

    Here is the link
    http://www.angelfire.com/il/DJsPage/Problem

    Thanks again Rollin
    Dennis
     
  11. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    35,186
    Hiya

    I'm just catching up here, but although you removed new.net from MSCONFIGm you may want to read this:

    http://www.cexx.org/newnet.htm

    Just looked at your last post. What are they?

    Regards

    eddie
     
  12. Mosaic1

    Mosaic1

    Joined:
    Aug 17, 2001
    Messages:
    7,486
    eddie5659,
    you have a great point. I looked at the error report and Module 4 is listed as newdot net again.
     
  13. WaRe

    WaRe Thread Starter

    Joined:
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    Messages:
    328
    Sorry bout the pictures i had problems with my angel fire account and it wouldnt let me link the pictures directly to here so i had to creat a website for em. Again i apologize. :p


    Thanks.
    Dennis
     
  14. WaRe

    WaRe Thread Starter

    Joined:
    Jun 22, 2001
    Messages:
    328
    SWHWING........


    Yep that new.net thign was installed in the program files and was messing it all up i guess. My internet works now. :) GRacias..

    Thanks big time Rollin and Eddi. :)
    My thanks goes out to all

    Dennis
     
  15. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    You're right there's nothing there but Windows stuff. And you say you removed WSP from add/remove...?!

    By "not work" did you mean the IE Repair Tool did not fix the problem or it did not run?

    Here's something to try that may be a little gamy, but you should be up for it.

    Do a Find Files search for wspwsp.dll and right click on it and rename it to wspwsp.old

    If Windows complains about its being in use, boot up in safe mode and do the renaming there.

    The idea here is to see just what complains or crashes when it can't be found. The error message, if any, may give us a little more info to go on.

    Also verify for me (I know you said your weren't) once more that you are not set to connect through a proxy: see the attachment.
     

    Attached Files:

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