[Solved] Internet Explorer 6.0 Crashing non Stop

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WaRe

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Jun 22, 2001
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328
I upgraded my other computer to internet explorer 6.0 (the new one) and now i cant load internet explorer with out it crashing in10 seconds.

I click the info part and says error causing in module wspwsp.dll. Now i checked microsoft's web site and it get a pointless answer, call them. Shesshhh...

Well any how i need to know hwo to fix this problem, internet explorer to stop crashing from the error of wspwsp.dll

btw: here is the microsoft's answer

http://support.microsoft.com/suppor...p.dll&rnk=11&src=DHCS_MSPSS_gn_SRCH&SPR=MSALL


Thanks
Dennis
 

WaRe

Thread Starter
Joined
Jun 22, 2001
Messages
328
Nope, ok here is what is happening..


When i click on internet explorer i get that error message. Now i am not running a proxy client, i connect thru a cable modem on windows 98 se. I just updated everything and then all hell went lose. I also get a rundel32 error message cmoming up to.

Those 2 links (yours+mine) describe this. Any other way?

Thanks
Dennis
 
Joined
Dec 9, 2000
Messages
45,855
Is WSP client in the Control Panel? I don't know for sure, but I don't think that dll would be used by anything else, and it's not a default part of a normal Windows installation. If it's there try disabling it following the instructions in the link.

What rundll32 error are you getting? A common one involves newdotnet on startup. This is installed under the cover of some programs like Bearshare and is no end of grief. Look for it or Webhancer (Whagent) in msconfig > startup. (Start>run>msconfig). Both these programs alter Windows Winsock and affect internet connectivity.
 

WaRe

Thread Starter
Joined
Jun 22, 2001
Messages
328
You were right on the ball with the bearshare in msconfig Rollin. I disabled that in the startup, also in the WSP Client in control panel there is 2 options i can check. One for the Proxy client and one to force ipx protocal, do i leave both unchecked??


Also it doesnt work yet, you were right with what you todl me to do but not there yet. Here is the error internet explorer gives me


AppName: iexplore.exe AppVer: 6.0.2600.0 ModName: wspwsp.dll ModVer: 2.0.372.12 Offset: 0000f764


Hope this helps you help me. :p
Dennis


PS: Thanks again Rollin
 
Joined
Dec 9, 2000
Messages
45,855
I would leave everything related to WSP unchecked or disabled. You might want to consider uninstalling it from Add/Remove, since it is not a default part of Windows.

For removing possible spyware that could be using it or causing other problems, run Ad-aware:

http://www.lavasoftusa.com/

Be sure to read the FAQ and know how to restore its backup if necessary.

If these steps fail to resolve it, download, unzip and run the StartupLog.com file from the site below. It will place a Startuplog.txt file on your desktop. Copy and paste that (not stubbpaths.txt) in your next reply.

http://home.earthlink.net/~rmbox/Reticulated/Toys.html
 

WaRe

Thread Starter
Joined
Jun 22, 2001
Messages
328
Nope, the spyware program cleared out a list of programs that were on the list.

Any more ideas? I used that startuplog and it was only windows stuff. If you want me to copy the entire log i can.. But the error internet explorer 6.0 gives me is the file wspwsp.dll.

WSP in control panel is disabled (unchecked) and same with the IPX one is disabled. I removed the PRoxy thing from add remove control panel.

I ran the spyware and that didnt work.

I disbaled that one thing in msconfig - startup

I am out of ideas why i cant connect to the internet. Think it owuld be possible if i removed my network card and that file and reinstall it? But the internet worked fine till i dd the update.

Thanks again Rollin
Dennis
 
Joined
Dec 9, 2000
Messages
45,855
One other thing you can try is running the IE Repair tool. I think this is the correct procedure for IE6

control panel | add/remove programs | microsoft internet 6 & internet tools | add/remove | repair


If that doesn't work, then looking at the full startup log would be my only hope for spotting something that does not seem to belong in a "normal" setup.
 

WaRe

Thread Starter
Joined
Jun 22, 2001
Messages
328
---------- C:\WINDOWS\desktop\StartUp.Log

Start-Ups checked at 11-25-2001 12:10:51.52p
__________________________________________________________________________
__________________________________________________________________________

StartUp Log for Windows 95/98 - Freeware by rmbox
__________________________________________________________________________
__________________________________________________________________________

Comments:

This is a log of all the programs on your computer that
are starting automatically every time you start Windows.
Using this log can be a quick way to spot trojans.

StartUp Log (version 1.53) - Release Date 8/19/2001

__________________________________________________________________________
__________________________________________________________________________

StartUp Log Index

1. HKLM Run
2. HKCU Run
3. HKLM RunOnce
4. HKCU RunOnce
5. HKLM RunServices
6. HKLM RunServicesOnce
7. WIN.INI file
8. SYSTEM.INI file
9. AUTOEXEC.BAT file
10. StartUp folder
11. All Users StartUp
12. Misc. StartUp Configurations

__________________________________________________________________________
__________________________________________________________________________

The following is a list of your current Start-Ups
__________________________________________________________________________
__________________________________________________________________________

1. HKLM Run - Registry

[RegPath]
"StartUp"


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ScanRegistry"="C:\\WINDOWS\\scanregw.exe /autorun"
"TaskMonitor"="C:\\WINDOWS\\taskmon.exe"
"LoadPowerProfile"="Rundll32.exe powrprof.dll,LoadCurrentPwrScheme"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS]
"Installed"="1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MAPI]
"NoChange"="1"
"Installed"="1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL]
"Installed"="1"


==========================================================================
__________________________________________________________________________

2. HKCU Run - Registry

[RegPath]
"StartUp"


[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]


==========================================================================
__________________________________________________________________________

3. HKLM RunOnce - Registry

[RegPath]
"StartUp"


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]


==========================================================================
__________________________________________________________________________

4. HKCU RunOnce - Registry

[RegPath]
"StartUp"


[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce]


==========================================================================
__________________________________________________________________________

5. HKLM RunServices - Registry

[RegPath]
"StartUp"


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices]


==========================================================================
__________________________________________________________________________

6. HKLM RunServicesOnce - Registry

[RegPath]
"StartUp"


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce]


==========================================================================
__________________________________________________________________________

7. WIN.INI File - (c:\windows\win.ini)

Your win.ini run/load lines should look like run= and load= exclusively.
There should be nothing to the right of the equal signs.


These are the run and load lines in your WIN.INI file

norun=hpfsched
run=

load=

==========================================================================
__________________________________________________________________________

8. SYSTEM.INI File - (c:\windows\system.ini)

Your system.ini shell line should look like shell=Explorer.exe exclusively.
You should only see Explorer.exe following the equal sign.


This is the shell line in your SYSTEM.INI file

shell=Explorer.exe

==========================================================================
__________________________________________________________________________

9. AUTOEXEC.BAT File - (c:\autoexec.bat)

(Some trojans have been known to start from this file)


These are your program startups and set paths in your autoexec.bat file

@ECHO OFF
rem
rem *** DO NOT EDIT THIS FILE! ***
rem
rem This file was created by the System Configuration Utility as
rem a placeholder for your AUTOEXEC.BAT file. Your actual
rem AUTOEXEC.BAT file has been saved under the name AUTOEXEC.TSH.
rem

==========================================================================
__________________________________________________________________________

10. StartUp Folder - (c:\windows\start menu\programs\startup)

Shortcuts to any program will automatically start when placed here.


These are the shortcuts located in your StartUp folder

*(No start-ups found)*

==========================================================================
__________________________________________________________________________

11. All Users Folder - (c:\windows\all users\start menu\programs\startup)

Shortcuts to any program will automatically start when placed here.


These are the shortcuts located in your All Users StartUp folder


*(No start-ups found)*

==========================================================================
__________________________________________________________________________

12. Miscellaneous StartUp Configurations

-============================-
Registry StartUp Directories
-============================-

Should show the Start Menu StartUp and All Users StartUp directories

.....................................................................

[1] HKCU - Shell Folders

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

"Startup"="C:\\WINDOWS\\Start Menu\\Programs\\StartUp"

.....................................................................

[2] HKCU - User Shell Folders

HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders


.....................................................................

[3] HKLM - Shell Folders

HKLM\Software\Microsoft\Windows\CurrentVersion\explorer\Shell Folders

"Common Startup"="C:\\WINDOWS\\All Users\\Start Menu\\Programs\\StartUp"

.....................................................................

[4] HKLM - User Shell Folders

HKLM\Software\Microsoft\Windows\CurrentVersion\explorer\User Shell Folders


.....................................................................

-=======================-
Registry Shell Spawning
-=======================-

Open Commands for Executable File Types

@="\"%1\" %*"
(.exe file - RegPath = HKCR\exefile\shell\open\command)

@="\"%1\" %*"
(.com file - RegPath = HKCR\comfile\shell\open\command)

@="\"%1\" /S"
(.scr file - RegPath = HKCR\scrfile\shell\open\command)

@="\"%1\" %*"
(.bat file - RegPath = HKCR\batfile\shell\open\command)

@="\"%1\" %*"
(.pif file - RegPath = HKCR\piffile\shell\open\command)

@="C:\\WINDOWS\\SYSTEM\\MSHTA.EXE \"%1\" %*"
(.hta file - RegPath = HKCR\htafile\shell\open\command)

-=========================-
HKLM RunOnceEx - Registry
-=========================-


[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnceEx]


-====================-
StubPaths - Registry (Partial Listing)
-====================-

(Please see the StubPath.txt on your desktop for complete listing)

HKLM\Software\Microsoft\Active Setup\Installed Components


"OldStubPath"="C:\\WINDOWS\\SYSTEM\\IE4UINIT.EXE"
"RealStubPath"="C:\\WINDOWS\\SYSTEM\\IE4UINIT.EXE"
"StubPath"="C:\\WINDOWS\\msnmgsr1.exe"
"StubPath"=""
"StubPath"="C:\\WINDOWS\\COMMAND\\sulfnbk.exe /L"
"OldStubPath"="\"C:\\PROGRA~1\\OUTLOO~1\\setup50.exe\" /APP:OE /CALLER:WIN9X /user /install"
"RealStubPath"="\"C:\\PROGRA~1\\OUTLOO~1\\setup50.exe\" /APP:OE /CALLER:IE50 /user /install"
"OldStubPath"="\"C:\\PROGRA~1\\OUTLOO~1\\setup50.exe\" /APP:WAB /CALLER:WIN9X /user /install"
"RealStubPath"="\"C:\\PROGRA~1\\OUTLOO~1\\setup50.exe\" /APP:WAB /CALLER:IE50 /user /install"
"StubPath"="C:\\WINDOWS\\SYSTEM\\updcrl.exe -e -u C:\\WINDOWS\\SYSTEM\\verisignpub1.crl"

-=================-
DOSSTART.BAT File - (c:\windows\dosstart.bat)
-=================-

c:\windows\command\mscdex /d:mscd001 /v

-=====================-
Screen Saver Settings (Possible system.ini start-up)
-=====================-


==========================================================================
__________________________________________________________________________

- Supplemental Environment Information -

TMP=C:\WINDOWS\TEMP
TEMP=C:\WINDOWS\TEMP
winbootdir=C:\WINDOWS
PATH=C:\WINDOWS;C:\WINDOWS\COMMAND
COMSPEC=C:\WINDOWS\COMMAND.COM
windir=C:\WINDOWS

File - c:\windows\deletefi.ini

==========================================================================
__________________________________________________________________________

- End -


This is what the startup log for that computer says. Hope this can help.

btw: the IE repair tool didnt work.

Thanks Rollin
Dennis
 

WaRe

Thread Starter
Joined
Jun 22, 2001
Messages
328
Here is a link to some pictures i took when the error came up. I could not copy or cut and paste either (wouldnt let me highlight), I hope this give you better information. Also i couldnt put the entire message because there was around 40 modules.

Here is the link
http://www.angelfire.com/il/DJsPage/Problem

Thanks again Rollin
Dennis
 
Joined
Aug 17, 2001
Messages
7,486
eddie5659,
you have a great point. I looked at the error report and Module 4 is listed as newdot net again.
 

WaRe

Thread Starter
Joined
Jun 22, 2001
Messages
328
Sorry bout the pictures i had problems with my angel fire account and it wouldnt let me link the pictures directly to here so i had to creat a website for em. Again i apologize. :p


Thanks.
Dennis
 

WaRe

Thread Starter
Joined
Jun 22, 2001
Messages
328
SWHWING........


Yep that new.net thign was installed in the program files and was messing it all up i guess. My internet works now. :) GRacias..

Thanks big time Rollin and Eddi. :)
My thanks goes out to all

Dennis
 
Joined
Dec 9, 2000
Messages
45,855
You're right there's nothing there but Windows stuff. And you say you removed WSP from add/remove...?!

By "not work" did you mean the IE Repair Tool did not fix the problem or it did not run?

Here's something to try that may be a little gamy, but you should be up for it.

Do a Find Files search for wspwsp.dll and right click on it and rename it to wspwsp.old

If Windows complains about its being in use, boot up in safe mode and do the renaming there.

The idea here is to see just what complains or crashes when it can't be found. The error message, if any, may give us a little more info to go on.

Also verify for me (I know you said your weren't) once more that you are not set to connect through a proxy: see the attachment.
 

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