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Solved: Internet Explorer and MSN Not Responding Constantly

Discussion in 'Windows Vista' started by manky28, Dec 4, 2008.

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  1. manky28

    manky28 Thread Starter

    Joined:
    Dec 4, 2008
    Messages:
    12
    Hi there. My internet explorer and msn keep crashing, it constantly says they are not responding. It started about a month or so ago on msn but during the last week it has been happening on the internet explorer. I am OK if I am on them for a very short time, about 30minutes but after that they do not respond. Can anyone help me at all? I downloaded the service pack yesterday thinking that might help but it has not solved the problem at all.

    My laptop is E-SYSTEM EL3103 with Vista Home Basic. Computer is approx 12 months old and hasnt had any problems until recently.

    I keep getting error messages, I've copied them in below:

    EXPLORER

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 7.0.6001.18000
    Application Timestamp: 47918f11
    Fault Module Name: agcutils.dll
    Fault Module Version: 1.0.0.1
    Fault Module Timestamp: 490b7090
    Exception Code: c0000005
    Exception Offset: 0004c7bb
    OS Version: 6.0.6001.2.1.0.768.2
    Locale ID: 2057
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409



    MSN

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: msnmsgr.exe
    Application Version: 8.5.1302.1018
    Application Timestamp: 4717a53b
    Hang Signature: dbc4
    Hang Type: 0
    OS Version: 6.0.6001.2.1.0.768.2
    Locale ID: 2057
    Additional Hang Signature 1: ca5253bcb7a2fd64c0f398477e8a2ed2
    Additional Hang Signature 2: c85b
    Additional Hang Signature 3: ad821368d5eeacd3ddaeddbc50715fef
    Additional Hang Signature 4: dbc4
    Additional Hang Signature 5: ca5253bcb7a2fd64c0f398477e8a2ed2
    Additional Hang Signature 6: c85b
    Additional Hang Signature 7: ad821368d5eeacd3ddaeddbc50715fef

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

    I have very basic computer knowledge when it comes to things like so desperately need help!!

    Many thanks

    :)
     
  2. Mumbodog

    Mumbodog

    Joined:
    Oct 3, 2007
    Messages:
    7,891
    Go to Tools > Internet Options > Advanced Tab, Tick "Empty Temp Internet Files Folder When Browser Is Closed" Hit OK.

    Then follow these instructions

    http://support.microsoft.com/kb/923737

    Restart the PC when done.
     
  3. manky28

    manky28 Thread Starter

    Joined:
    Dec 4, 2008
    Messages:
    12
    Hi, Thank you very much for your help :) I completed your advice this morning and it has been fine all day.

    Thanks again, really appreciate it.

    Regards
     
  4. Mumbodog

    Mumbodog

    Joined:
    Oct 3, 2007
    Messages:
    7,891
    You are welcome.

    Welcome to TSGF
     
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