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Solved: Internet Explorer and other windows shut down.

Discussion in 'Windows XP' started by JamesLisa, Jan 12, 2008.

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  1. JamesLisa

    JamesLisa Thread Starter

    Joined:
    Jan 12, 2008
    Messages:
    6
    Whenever I try to use internet explorer, it will close on its own after a little while, stated that and unexpected error has occured. I have internet explorer 7. When I try to open up various things in my documents or on my external hard drive, the same thing happens. I have deleted things that I no longer use, I have run a malware program twice, and I got a new antivirus program (Symantec) and ran it three times. This has not fixed the problem. I have downloaded Mozilla Firefox, and that works well for the Internet, but I still cant open other windows without them giving me an error and closing shortly after. It is driving me crazy! I had the problem once before, and I had to reinstall the entire operating system. I really dont want to do that, if I can find the problem and fix it. Please, Please, Please help me out!
     
  2. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
    4,910
    Click Start, click Run, type eventvwr.msc in the Open box, and then press Enter.
    Click the Application category.

    Look For Recent Errors > Double Click on them > Another Windows Will open > On the Right Side use the Double Notepad icon to copy the error paste them here
     
  3. JamesLisa

    JamesLisa Thread Starter

    Joined:
    Jan 12, 2008
    Messages:
    6
    There are many more than just these, but I didnt think that they would all help. If you think I should put all of them here, let me know and I will put as many of them as will fit. The second to last two, are from Symantec.


    Event Type: Error
    Event Source: Application Hang
    Event Category: (101)
    Event ID: 1002
    Date: 1/12/2008
    Time: 7:52:49 PM
    User: N/A
    Computer: CANTFINDME
    Description:
    Hanging application explorer.exe, version 6.0.2900.3156, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 48 61 6e 67 ion Hang
    0010: 20 20 65 78 70 6c 6f 72 explor
    0018: 65 72 2e 65 78 65 20 36 er.exe 6
    0020: 2e 30 2e 32 39 30 30 2e .0.2900.
    0028: 33 31 35 36 20 69 6e 20 3156 in
    0030: 68 75 6e 67 61 70 70 20 hungapp
    0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
    0040: 61 74 20 6f 66 66 73 65 at offse
    0048: 74 20 30 30 30 30 30 30 t 000000
    0050: 30 30 00


    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 1/12/2008
    Time: 7:41:23 PM
    User: N/A
    Computer: CANTFINDME
    Description:
    Faulting application explorer.exe, version 6.0.2900.3156, faulting module xvid.dll, version 0.0.0.0, fault address 0x00030a7c.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 33 31 35 36 20 00.3156
    0030: 69 6e 20 78 76 69 64 2e in xvid.
    0038: 64 6c 6c 20 30 2e 30 2e dll 0.0.
    0040: 30 2e 30 20 61 74 20 6f 0.0 at o
    0048: 66 66 73 65 74 20 30 30 ffset 00
    0050: 30 33 30 61 37 63 0d 0a 030a7c..


    Event Type: Error
    Event Source: Application Hang
    Event Category: (101)
    Event ID: 1002
    Date: 1/12/2008
    Time: 7:40:19 PM
    User: N/A
    Computer: CANTFINDME
    Description:
    Hanging application explorer.exe, version 6.0.2900.3156, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 48 61 6e 67 ion Hang
    0010: 20 20 65 78 70 6c 6f 72 explor
    0018: 65 72 2e 65 78 65 20 36 er.exe 6
    0020: 2e 30 2e 32 39 30 30 2e .0.2900.
    0028: 33 31 35 36 20 69 6e 20 3156 in
    0030: 68 75 6e 67 61 70 70 20 hungapp
    0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
    0040: 61 74 20 6f 66 66 73 65 at offse
    0048: 74 20 30 30 30 30 30 30 t 000000
    0050: 30 30 00


    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 1/12/2008
    Time: 7:39:37 PM
    User: N/A
    Computer: CANTFINDME
    Description:
    Faulting application explorer.exe, version 6.0.2900.3156, faulting module xvid.dll, version 0.0.0.0, fault address 0x00030a7c.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 33 31 35 36 20 00.3156
    0030: 69 6e 20 78 76 69 64 2e in xvid.
    0038: 64 6c 6c 20 30 2e 30 2e dll 0.0.
    0040: 30 2e 30 20 61 74 20 6f 0.0 at o
    0048: 66 66 73 65 74 20 30 30 ffset 00
    0050: 30 33 30 61 37 63 0d 0a 030a7c..


    Event Type: Error
    Event Source: Application Hang
    Event Category: (101)
    Event ID: 1002
    Date: 1/12/2008
    Time: 7:37:58 PM
    User: N/A
    Computer: CANTFINDME
    Description:
    Hanging application explorer.exe, version 6.0.2900.3156, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 48 61 6e 67 ion Hang
    0010: 20 20 65 78 70 6c 6f 72 explor
    0018: 65 72 2e 65 78 65 20 36 er.exe 6
    0020: 2e 30 2e 32 39 30 30 2e .0.2900.
    0028: 33 31 35 36 20 69 6e 20 3156 in
    0030: 68 75 6e 67 61 70 70 20 hungapp
    0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
    0040: 61 74 20 6f 66 66 73 65 at offse
    0048: 74 20 30 30 30 30 30 30 t 000000
    0050: 30 30 00


    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 1/12/2008
    Time: 7:36:26 PM
    User: N/A
    Computer: CANTFINDME
    Description:
    Faulting application explorer.exe, version 6.0.2900.3156, faulting module xvid.dll, version 0.0.0.0, fault address 0x00030a7c.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 33 31 35 36 20 00.3156
    0030: 69 6e 20 78 76 69 64 2e in xvid.
    0038: 64 6c 6c 20 30 2e 30 2e dll 0.0.
    0040: 30 2e 30 20 61 74 20 6f 0.0 at o
    0048: 66 66 73 65 74 20 30 30 ffset 00
    0050: 30 33 30 61 37 63 0d 0a 030a7c..


    Event Type: Error
    Event Source: Application Hang
    Event Category: (101)
    Event ID: 1002
    Date: 1/12/2008
    Time: 7:35:47 PM
    User: N/A
    Computer: CANTFINDME
    Description:
    Hanging application explorer.exe, version 6.0.2900.3156, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 48 61 6e 67 ion Hang
    0010: 20 20 65 78 70 6c 6f 72 explor
    0018: 65 72 2e 65 78 65 20 36 er.exe 6
    0020: 2e 30 2e 32 39 30 30 2e .0.2900.
    0028: 33 31 35 36 20 69 6e 20 3156 in
    0030: 68 75 6e 67 61 70 70 20 hungapp
    0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
    0040: 61 74 20 6f 66 66 73 65 at offse
    0048: 74 20 30 30 30 30 30 30 t 000000
    0050: 30 30 00


    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 1/12/2008
    Time: 7:35:08 PM
    User: N/A
    Computer: CANTFINDME
    Description:
    Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 64 72 77 ure drw
    0018: 74 73 6e 33 32 2e 65 78 tsn32.ex
    0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
    0028: 30 30 2e 30 20 69 6e 20 00.0 in
    0030: 64 62 67 68 65 6c 70 2e dbghelp.
    0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
    0040: 32 36 30 30 2e 32 31 38 2600.218
    0048: 30 20 61 74 20 6f 66 66 0 at off
    0050: 73 65 74 20 30 30 30 31 set 0001
    0058: 32 39 35 64 295d


    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 1/12/2008
    Time: 7:34:56 PM
    User: N/A
    Computer: CANTFINDME
    Description:
    Faulting application explorer.exe, version 6.0.2900.3156, faulting module xvid.dll, version 0.0.0.0, fault address 0x00030a7c.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 33 31 35 36 20 00.3156
    0030: 69 6e 20 78 76 69 64 2e in xvid.
    0038: 64 6c 6c 20 30 2e 30 2e dll 0.0.
    0040: 30 2e 30 20 61 74 20 6f 0.0 at o
    0048: 66 66 73 65 74 20 30 30 ffset 00
    0050: 30 33 30 61 37 63 0d 0a 030a7c..


    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 1/12/2008
    Time: 3:57:52 PM
    User: N/A
    Computer: CANTFINDME
    Description:
    Faulting application explorer.exe, version 6.0.2900.3156, faulting module xvid.dll, version 0.0.0.0, fault address 0x00029661.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 33 31 35 36 20 00.3156
    0030: 69 6e 20 78 76 69 64 2e in xvid.
    0038: 64 6c 6c 20 30 2e 30 2e dll 0.0.
    0040: 30 2e 30 20 61 74 20 6f 0.0 at o
    0048: 66 66 73 65 74 20 30 30 ffset 00
    0050: 30 32 39 36 36 31 0d 0a 029661..


    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 1/12/2008
    Time: 3:56:27 PM
    User: N/A
    Computer: CANTFINDME
    Description:
    Faulting application explorer.exe, version 6.0.2900.3156, faulting module xvid.dll, version 0.0.0.0, fault address 0x00030a7c.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 33 31 35 36 20 00.3156
    0030: 69 6e 20 78 76 69 64 2e in xvid.
    0038: 64 6c 6c 20 30 2e 30 2e dll 0.0.
    0040: 30 2e 30 20 61 74 20 6f 0.0 at o
    0048: 66 66 73 65 74 20 30 30 ffset 00
    0050: 30 33 30 61 37 63 0d 0a 030a7c..


    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 1/12/2008
    Time: 3:55:58 PM
    User: N/A
    Computer: CANTFINDME
    Description:
    Faulting application explorer.exe, version 6.0.2900.3156, faulting module xvid.dll, version 0.0.0.0, fault address 0x00030a7c.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 33 31 35 36 20 00.3156
    0030: 69 6e 20 78 76 69 64 2e in xvid.
    0038: 64 6c 6c 20 30 2e 30 2e dll 0.0.
    0040: 30 2e 30 20 61 74 20 6f 0.0 at o
    0048: 66 66 73 65 74 20 30 30 ffset 00
    0050: 30 33 30 61 37 63 0d 0a 030a7c..


    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 1/12/2008
    Time: 3:55:15 PM
    User: N/A
    Computer: CANTFINDME
    Description:
    Faulting application explorer.exe, version 6.0.2900.3156, faulting module , version 0.0.0.0, fault address 0x00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 33 31 35 36 20 00.3156
    0030: 69 6e 20 20 30 2e 30 2e in 0.0.
    0038: 30 2e 30 20 61 74 20 6f 0.0 at o
    0040: 66 66 73 65 74 20 30 30 ffset 00
    0048: 30 30 30 30 30 30 0d 0a 000000..


    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 1/12/2008
    Time: 9:59:27 AM
    User: N/A
    Computer: CANTFINDME
    Description:
    Faulting application Rtvscan.exe, version 11.0.1000.1112, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00011430.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 52 74 76 ure Rtv
    0018: 73 63 61 6e 2e 65 78 65 scan.exe
    0020: 20 31 31 2e 30 2e 31 30 11.0.10
    0028: 30 30 2e 31 31 31 32 20 00.1112
    0030: 69 6e 20 6e 74 64 6c 6c in ntdll
    0038: 2e 64 6c 6c 20 35 2e 31 .dll 5.1
    0040: 2e 32 36 30 30 2e 32 31 .2600.21
    0048: 38 30 20 61 74 20 6f 66 80 at of
    0050: 66 73 65 74 20 30 30 30 fset 000
    0058: 31 31 34 33 30 11430


    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 1/12/2008
    Time: 9:53:07 AM
    User: N/A
    Computer: CANTFINDME
    Description:
    Faulting application savui.exe, version 11.0.1000.1112, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00018fea.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 73 61 76 ure sav
    0018: 75 69 2e 65 78 65 20 31 ui.exe 1
    0020: 31 2e 30 2e 31 30 30 30 1.0.1000
    0028: 2e 31 31 31 32 20 69 6e .1112 in
    0030: 20 6e 74 64 6c 6c 2e 64 ntdll.d
    0038: 6c 6c 20 35 2e 31 2e 32 ll 5.1.2
    0040: 36 30 30 2e 32 31 38 30 600.2180
    0048: 20 61 74 20 6f 66 66 73 at offs
    0050: 65 74 20 30 30 30 31 38 et 00018
    0058: 66 65 61 0d 0a fea..


    Event Type: Error
    Event Source: Symantec AntiVirus
    Event Category: None
    Event ID: 46
    Date: 1/12/2008
    Time: 9:52:56 AM
    User: N/A
    Computer: CANTFINDME
    Description:


    Security Risk Found!Downloader in File: C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\Quarantine\APQ3C.tmp by: Auto-Protect scan. Action: Cleaned by Deletion. Action Description: The file was deleted successfully.




    Event Type: Error
    Event Source: Symantec AntiVirus
    Event Category: None
    Event ID: 51
    Date: 1/12/2008
    Time: 9:52:54 AM
    User: N/A
    Computer: CANTFINDME
    Description:


    Security Risk Found!Downloader in File: C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\Quarantine\APQ3B.tmp by: Auto-Protect scan. Action: Cleaned by Deletion. Action Description: The file was deleted successfully.




    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 1/11/2008
    Time: 5:22:57 PM
    User: N/A
    Computer: CANTFINDME
    Description:
    Faulting application , version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 20 30 2e ure 0.
    0018: 30 2e 30 2e 30 20 69 6e 0.0.0 in
    0020: 20 75 6e 6b 6e 6f 77 6e unknown
    0028: 20 30 2e 30 2e 30 2e 30 0.0.0.0
    0030: 20 61 74 20 6f 66 66 73 at offs
    0038: 65 74 20 30 30 30 30 30 et 00000
    0040: 30 30 30 000
     
  4. Dyonas

    Dyonas

    Joined:
    May 17, 2007
    Messages:
    129
    Looking at that it mentions xvid.dll quite a lot, are you trying to open video files when it crashes or view them online? I'm sure someone else will post something more helpful, all I can think of would be to do a repair of Windows and that's probably the last step rather than the first step you should try.
     
  5. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
    4,910
    Does You Explorer Crashes When You Enter a Folder With Lots Of Video Inside It In Thumbnail View
     
  6. JamesLisa

    JamesLisa Thread Starter

    Joined:
    Jan 12, 2008
    Messages:
    6
    Oh yes. Every single time.
     
  7. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
    4,910
    Start > Run > regsvr32 /u shmedia.dll

    Let Me Know The Result
     
  8. JamesLisa

    JamesLisa Thread Starter

    Joined:
    Jan 12, 2008
    Messages:
    6
    THANK YOU LOADS!!! I can finally open folders that have videos in them and it wont crash. Now all I need to do is get the DVD drive to work and everything on my computer will work again. LOL. Thank you very much devil.
     
  9. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
    4,910
    Glad We Could Help

    You Can Use The "Thread Tools" At The Top To Mark The Thread As "Solved"

    :)
     
  10. napor

    napor

    Joined:
    Feb 2, 2008
    Messages:
    2
    Thanks a bunch there Devil, you really saved me from getting mad with this problem. Nice work (y)
     
  11. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
    4,910
    Glad It Worked For You napor

    :)
     
  12. pmanager

    pmanager

    Joined:
    Feb 18, 2008
    Messages:
    1
    Shut down stopped, thank you. But now thumbnails do not show the video title or first screen any more??:confused:
     
  13. devil_himself

    devil_himself

    Joined:
    Apr 7, 2007
    Messages:
    4,910
    Yes ... Because You Disabled The Image Preview

    shmedia.dll --> Media File Property Extractor Shell Extension

    regsvr32 /u shmedia.dll --> Unregistering 'shmedia.dll' Stops Windows indexing your 'mediafiles' while you are browsing your folders.
     
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