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Solved: Internet Explorer Freeze in XP - help please

Discussion in 'Virus & Other Malware Removal' started by DanQ, Aug 5, 2006.

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  1. DanQ

    DanQ Thread Starter

    Joined:
    Nov 30, 2003
    Messages:
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    All of a sudden my daughter's computer is freezing every time she opens an IE page. Macafee does not find any spyware, nor does Spybot. Comcast's toolbar spyware scan doesn't find anything either.

    Here is a HJT log (apologies that it is probably not the current version, but I can't get the IE page to download a new one...

    Logfile of HijackThis v1.99.1
    Scan saved at 1:15:25 PM, on 8/5/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    c:\program files\mcafee.com\agent\mcdetect.exe
    c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Dell\Media Experience\PCMService.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Update\MMJB\mm_tray.exe
    C:\WINDOWS\System32\ptrun32\ptrun32.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    c:\PROGRA~1\mcafee.com\vso\OasClnt.exe
    C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe
    c:\program files\mcafee.com\vso\mcvsshld.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    c:\progra~1\mcafee.com\vso\mcvsescn.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\WINDOWS\System32\ptrun32\ptr32w.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Dell Support\DSAgnt.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\dlbxcoms.exe
    C:\PROGRA~1\mcafee.com\agent\McDash.exe
    c:\program files\mcafee.com\shared\mghtml.exe
    c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe
    C:\DOCUME~1\DANIEL~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.comcast.net/toolbar2.0/search/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/comcast.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.comcast.net/toolbar2.0/search/
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~2.DLL
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
    O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~2.DLL
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Update\MMJB\mm_tray.exe
    O4 - HKLM\..\Run: [ptrun32] C:\WINDOWS\System32\ptrun32\ptrun32.exe -startup
    O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
    O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
    O4 - HKLM\..\Run: [DLBXCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBXtime.dll,[email protected]
    O4 - HKLM\..\Run: [dlbxmon.exe] "C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe"
    O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
    O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
    O4 - HKCU\..\Run: [PTRUN32] C:\WINDOWS\System32\ptrun32\ptr32w.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {9FC5238F-12C4-454F-B1B5-74599A21DE47} (Webshots Photo Uploader) - http://community.webshots.com/html/WSPhotoUploader.CAB
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: dlbx_device - Dell - C:\WINDOWS\system32\dlbxcoms.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
    O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe



    Any help anyone can provide would be greatly appreciated. My wife's XP machine is fine, but she does not run AOL Instant Messenger (I suspect the problem has come from it). By the way, PT32 is Parent Tools and is on the above computer on purpose. It is not on the other computer that is having the same IE freeze problem.
     
  2. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Have you cleared out the browser cache?
     
  3. DanQ

    DanQ Thread Starter

    Joined:
    Nov 30, 2003
    Messages:
    59
    Yes. That did not seem to help. I noticed that the temp cache size on the computer in question was 50 MB, while on the other one it was 250 MB. They still seem to hang regardless whenever I open explorer.
     
  4. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    * Click here to download ATF Cleaner by Atribune and save it to your desktop.
    • Double-click ATF-Cleaner.exe to run the program.
    • Under Main choose: Select All
    • Click the Empty Selected button.
      • If you use Firefox:
        • Click Firefox at the top and choose: Select All
        • Click the Empty Selected button.
        • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
      • If you use Opera:
        • Click Opera at the top and choose: Select All
        • Click the Empty Selected button.



          [*]NOTE:
          If you would like to keep your saved passwords, please click No at the prompt.
    • Click Exit on the Main menu to close the program.

    Try IE now and see if it still happens.
     
  5. DanQ

    DanQ Thread Starter

    Joined:
    Nov 30, 2003
    Messages:
    59

    Thanks - I will do that right now - and then run a defrag.

    HOWEVER, I think I found the problem - the Comcast Toolbar. I've been running it on those two computers because it has a reasonably good anti-spyware program that the kids can run and both computers have AIM and the toolbar. My wife's XP machine, which has neither, has had no problems at all. I uninstalled the toolbar and so far IE is running normally.
     
  6. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
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    Messages:
    84,315
    Ah okay, great :)
     
  7. DanQ

    DanQ Thread Starter

    Joined:
    Nov 30, 2003
    Messages:
    59
    Yeah - I love banging my head against the wall all day only to have it be the OBVIOUS solution.

    Comcast is going to hear from me... :mad:
     
  8. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Give em hell :D
     
  9. DanQ

    DanQ Thread Starter

    Joined:
    Nov 30, 2003
    Messages:
    59
    Thanks for your help!

    ...Well, at least I know they care:


    ...I found a couple of threads about this on the Comcast forums, which I had not found the need to consult until today...

    :p
     
  10. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
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    Messages:
    84,315
    No problem :)
     
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