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Solved: Internet Explorer Locking Up

Discussion in 'Windows XP' started by D4STONE, Dec 7, 2012.

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  1. D4STONE

    D4STONE Thread Starter

    Joined:
    Aug 3, 2005
    Messages:
    8
    I am using windows XP and I am running the multimedia version 2002. I loaded Roxio Creator 2010 a couple of days ago and as I was installing it a message said that I had to run Media Center 2005 or newer. I then stopped the installation of Creator 2010. I tried to find out about Media Center 2005 and tried running a roll up as suggested by one of the sites I visited. I was unable to get anything done on Media Center so I went ahead and loaded the Roxio 2010 again this time just bypassing the part about needing Media 2005. I don't need Media Center to do what I wanted to with sound files and it seems to work ok. However, Internet explorer is locking up constantly and I am not able to fix it. I ran hijack this and will insert it here:
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 1:19:02 AM, on 12/7/2012
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Application Updater\ApplicationUpdater.exe
    C:\Program Files\CinemaNow\CinemaNow Media Manager\CinemanowSvc.exe
    C:\Program Files\Sony\PlayMemories Home\dfs.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\YourFileDownloader\YourFileUpdater.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Norton Security Suite\Engine\6.4.0.9\ccSvcHst.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Sony\PlayMemories Home\PMBDeviceInfoProvider.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Norton Security Suite\Engine\6.4.0.9\ccSvcHst.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Roxio 2010\5.0\CPMonitor.exe
    C:\Program Files\Roxio 2010\Roxio Burn\RoxioBurnLauncher.exe
    C:\WINDOWS\system32\VxBlockServer.exe
    C:\Program Files\Creative Home\Hallmark Card Studio 2008\Planner\PLNRnote.exe
    C:\Program Files\Creative Home\Hallmark Card Studio 2010\Planner\PLNRnote.exe
    C:\Program Files\Creative Home\Hallmark Card Studio 2006\Planner\PLNRnote.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Windows Desktop Search\WindowsSearch.exe
    C:\Program Files\Roxio 2010\Roxio Burn\Roxio Burn.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\TeamViewer\Version5\TeamViewer_Service.exe
    C:\WINDOWS\system32\SearchIndexer.exe
    C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology Drivers\Elservice.exe
    C:\Program Files\TeamViewer\Version5\TeamViewer.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
    C:\Program Files\Free Password Manager\FPM2\Free Password Manager.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Documents and Settings\HP_Administrator.DON-BEDROOM\My Documents\Downloads\HijackThis.exe
    C:\WINDOWS\system32\SearchProtocolHost.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer, optimized for Bing and MSN
    R3 - URLSearchHook: YTD Toolbar - {F3FEE66E-E034-436a-86E4-9690573BEE8A} - C:\Program Files\YTD Toolbar\IE\6.6\ytdToolbarIE.dll
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    R3 - URLSearchHook: (no name) - {CA3EB689-8F09-4026-AA10-B9534C691CE0} - (no file)
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: DealCabby - {0B4A07CF-45EB-4B10-B6BB-35568A2F89BE} - C:\Documents and Settings\HP_Administrator.DON-BEDROOM\Local Settings\Application Data\dealcabby\ie\dealcabby_20121029030001.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    O2 - BHO: XFINITY Toolbar - {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - C:\Program Files\xfin_portal\comcastdx.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\6.4.0.9\coIEPlg.dll
    O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\6.4.0.9\IPS\IPSBHO.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: TBSB05810 - {A7AF277D-1466-4A7B-93AF-B043984A5671} - C:\Program Files\Glarysoft Toolbar\tbcore3.dll
    O2 - BHO: hpWebHelper Class - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\WebHelper.dll
    O2 - BHO: Updater For XFIN_PORTAL - {bb46be07-13eb-4c49-b0f0-fc78b9ea4983} - C:\Program Files\xfin_portal\auxi\comcastAu.dll
    O2 - BHO: Search-Results Toolbar - {f34c9277-6577-4dff-b2d7-7d58092f272f} - C:\PROGRA~1\SEARCH~1\Datamngr\SRTOOL~1\searchresultsDx.dll
    O2 - BHO: YTD Toolbar - {F3FEE66E-E034-436a-86E4-9690573BEE8A} - C:\Program Files\YTD Toolbar\IE\6.6\ytdToolbarIE.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: XFINITY Toolbar - {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - C:\Program Files\xfin_portal\comcastdx.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\6.4.0.9\coIEPlg.dll
    O3 - Toolbar: Glarysoft Toolbar - {32D47EA5-9473-4CAD-805D-9999F15D5AE2} - C:\Program Files\Glarysoft Toolbar\tbcore3.dll
    O3 - Toolbar: Search-Results Toolbar - {f34c9277-6577-4dff-b2d7-7d58092f272f} - C:\PROGRA~1\SEARCH~1\Datamngr\SRTOOL~1\searchresultsDx.dll
    O3 - Toolbar: YTD Toolbar - {F3FEE66E-E034-436a-86E4-9690573BEE8A} - C:\Program Files\YTD Toolbar\IE\6.6\ytdToolbarIE.dll
    O4 - HKLM\..\Run: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\12.0\SharedCOM\RoxWatchTray12.exe"
    O4 - HKLM\..\Run: [CPMonitor] "C:\Program Files\Roxio 2010\5.0\CPMonitor.exe"
    O4 - HKLM\..\Run: [Desktop Disc Tool] "C:\Program Files\Roxio 2010\Roxio Burn\RoxioBurnLauncher.exe"
    O4 - HKLM\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t
    O4 - HKCU\..\Run: [DW7] "C:\Program Files\The Weather Channel\The Weather Channel App\TWCApp.exe"
    O4 - .DEFAULT User Startup: Install LastPass FF RunOnce.lnk = C:\Program Files\Common Files\lpuninstall.exe (User 'Default user')
    O4 - .DEFAULT User Startup: Install LastPass IE RunOnce.lnk = C:\Program Files\Common Files\lpuninstall.exe (User 'Default user')
    O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
    O4 - .DEFAULT User Startup: PinMcLnk.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
    O4 - Global Startup: APC UPS Status.lnk = C:\Program Files\APC\APC PowerChute Personal Edition\Display.exe
    O4 - Global Startup: Event Planner Reminder 2008.lnk = ?
    O4 - Global Startup: Event Planner Reminder 2010.lnk = ?
    O4 - Global Startup: Event Planner Reminder.lnk = C:\Program Files\Creative Home\Hallmark Card Studio 2006\Planner\PLNRnote.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: LastPass - file://\context.html?cmd=lastpass
    O8 - Extra context menu item: LastPass Fill Forms - file://\context.html?cmd=fillforms
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (file missing)
    O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (file missing)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://*.cinemanow.com
    O15 - Trusted Zone: http://*.qflix.com
    O15 - Trusted Zone: http://*.roxio.com
    O15 - Trusted Zone: http://redirect.sonic.com
    O15 - Trusted Zone: http://redirect2.sonic.com
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1342935069250
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {F91AB7B8-EE67-42AF-A5AA-8E232C396A04} (HTMLPRint Control) - https://creditcommander.microbilt.com/cabs/htmlprint.cab
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: Application Updater - Spigot, Inc. - C:\Program Files\Application Updater\ApplicationUpdater.exe
    O23 - Service: CinemaNow Service - CinemaNow, Inc. - C:\Program Files\CinemaNow\CinemaNow Media Manager\CinemanowSvc.exe
    O23 - Service: DeviceFinderService - Unknown owner - C:\Program Files\Sony\PlayMemories Home\dfs.exe
    O23 - Service: Intel(R) Quick Resume technology (ELService) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology Drivers\Elservice.exe
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\3.0.207\McCHSvc.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice_tmp.exe
    O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\6.4.0.9\ccSvcHst.exe
    O23 - Service: PMBDeviceInfoProvider - Sony Corporation - C:\Program Files\Sony\PlayMemories Home\PMBDeviceInfoProvider.exe
    O23 - Service: RoxMediaDB12 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\12.0\SharedCOM\RoxMediaDB12.exe
    O23 - Service: Roxio Hard Drive Watcher 12 (RoxWatch12) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\12.0\SharedCOM\RoxWatch12.exe
    O23 - Service: TeamViewer 5 (TeamViewer5) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version5\TeamViewer_Service.exe

    TSG SYSINFO
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz, x86 Family 6 Model 15 Stepping 6
    Processor Count: 2
    RAM: 3574 Mb
    Graphics Card: Intel(R) G965 Express Chipset Family, 256 Mb
    Hard Drives: C: Total - 296386 MB, Free - 109424 MB; D: Total - 8839 MB, Free - 352 MB; O: Total - 476929 MB, Free - 342513 MB; P: Total - 953867 MB, Free - 37457 MB;
    Motherboard: ASUSTek Computer INC., Buckeye
    Antivirus: Norton Security Suite, Updated: Yes, On-Demand Scanner: Enabled

    I hope you will be able to tell me what I need to do to fix this problem
    Thank you
    --
    End of file - 15726 bytes
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,620
    First Name:
    Frank
    IE8 appears to be loaded with toolbars and browser helper objects(BHO'S) - which is probably contributing to it freezing up and having long load time of webpages.

    There also appears to be an infestation of malware, spyware, etc..

    Do the following in the order listed.

    -----------------------------------------------------------

    Download and save and then install the free version of

    Malwarebytes Anti-Malware 1.65.1.1000

    SUPERAntiSpyware 5.6.0.1014

    Make sure to update their definition files during the install process.

    Make sure to uncheck and decline to install any extras, such as toolbars and homepages, they may offer.

    Make sure to uncheck and decline to use the "Pro" or "Trial" version, if it's offered.

    After they're installed and updated, restart the computer.

    Run a QUICK scan with each of them.

    When each scan is finished, select and remove EVERYTHING they found.

    Restart the computer, if prompted to, so the removal process can finish.

    Note: DON'T use the computer while each scan is in progress.

    -----------------------------------------------------------

    Click Start - Run, then type in

    %temp% (% is the percentage symbol on the number 5 key)

    and then click OK.

    Click Start - Run, then type in

    c:\windows\temp

    and then click OK.

    Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

    If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

    If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish.

    After it's done, empty the Recycle Bin and then restart the computer.

    -----------------------------------------------------------

    Start HiJackThis.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the ENTIRE file here.

    -----------------------------------------------------------
     
  3. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,761
  4. D4STONE

    D4STONE Thread Starter

    Joined:
    Aug 3, 2005
    Messages:
    8
    Thanks for the help. I get off work at 3:00PM today and will follow these instructions. I will keep you posted.
    Thanks again
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,620
    First Name:
    Frank
    :) (y)
     
  6. D4STONE

    D4STONE Thread Starter

    Joined:
    Aug 3, 2005
    Messages:
    8
    32 Bit HP CIO Components Installer
    7-Zip 9.20
    7-Zip 9.21
    Adobe AIR
    Adobe AIR
    Adobe Anchor Service CS4
    Adobe Bridge CS4
    Adobe Color Video Profiles CS CS4
    Adobe CSI CS4
    Adobe Device Central CS4
    Adobe Drive CS4
    Adobe ExtendScript Toolkit CS4
    Adobe Extension Manager CS4
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Linguistics CS4
    Adobe Output Module
    Adobe Photoshop CS4
    Adobe Photoshop CS4
    Adobe Photoshop CS4
    Adobe Photoshop CS4 Support
    Adobe Reader X (10.1.4)
    Adobe Search for Help
    Adobe Service Manager Extension
    Adobe Setup
    Adobe Update Manager CS4
    Adobe WinSoft Linguistics Plugin
    Adobe XMP Panels CS4
    AdobeColorCommonSetCMYK
    Amazon Kindle
    Apple Application Support
    Apple Software Update
    ArcSoft Panorama Maker 4
    Capture NX 2
    CinemaNow Media Manager
    Connect
    Data Fax SoftModem with SmartCP
    DealCabby
    DirectX 9 Runtime
    DivX
    Enhanced Multimedia Keyboard Solution
    Event Planner
    File Uploader
    GemMaster Mystic
    Glary Utilities 2.47.0.1539
    Glarysoft Toolbar
    Google Chrome
    Google Earth
    Google Update Helper
    Hallmark Card Studio
    Hallmark Card Studio 2003
    Hallmark Card Studio 2006 Deluxe
    Hallmark Card Studio 2008
    Hallmark Card Studio 2010
    Hewlett-Packard ACLM.NET v1.1.0.0
    High Definition Audio Driver Package - KB888111
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 10 (KB910393)
    Hotfix for Windows XP (KB2633952)
    Hotfix for Windows XP (KB2756822)
    Hotfix for Windows XP (KB915800-v4)
    Hotfix for Windows XP (KB942288-v3)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB981793)
    HP Boot Optimizer
    HP Customer Participation Program 14.0
    HP DigitalMedia Archive
    HP DVD Play 2.1
    HP Imaging Device Functions 14.0
    HP Photo Creations
    HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7
    HP Photosmart for Media Center PC
    HP Photosmart Premier Software 6.5
    HP Product Detection
    HP Smart Web Printing 4.60
    HP Solution Center 14.0
    HP Update
    HP Web Helper
    Imagenomic Noiseware 5.0 Plug-in (build 5007)
    iMesh
    iMesh
    InstantShareAlert
    Intel(R) Graphics Media Accelerator Driver
    Intel(R) Matrix Storage Manager
    Intel(R) PRO Network Connections Drivers
    Intel(R) Quick Resume Technology Drivers
    Intel® Viiv™ Software
    J2SE Runtime Environment 5.0 Update 6
    kuler
    Malwarebytes Anti-Malware version 1.65.1.1000
    McAfee Security Scan Plus
    Microsoft .NET Framework 1.0 Hotfix (KB2604042)
    Microsoft .NET Framework 1.0 Hotfix (KB2656378)
    Microsoft .NET Framework 1.0 Security Update (KB2698035)
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2656353)
    Microsoft .NET Framework 1.1 Security Update (KB2656370)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Extended
    Microsoft .NET Framework 4 Extended
    Microsoft Automated Troubleshooting Services Shim
    Microsoft Fix it Center
    Microsoft Money 2006
    Microsoft Office File Validation Add-In
    Microsoft Office Professional Edition 2003
    Microsoft Office Standard Edition 2003 60 days trial
    Microsoft Silverlight
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Works
    Mozilla Firefox 14.0.1 (x86 en-US)
    Mozilla Maintenance Service
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP3 Parser
    MSXML 4.0 SP3 Parser (KB2721691)
    muvee autoProducer 5.0
    muvee autoProducer unPlugged 2.0
    My HP Games
    Netscape Browser (remove only)
    Nikon Message Center
    Nikon Transfer
    Norton Security Suite
    Otto
    PC-Doctor 5 for Windows
    PhotoFrame 4.6.5 Free
    Photoshop Camera Raw
    Picasa 3
    Picture Control Utility
    PlayMemories Home
    PureSync
    PureSync 3.6.1
    Python 2.2 pywin32 extensions (build 203)
    Python 2.2.3
    QuickTime
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealPlayer
    Realtek High Definition Audio Driver
    RealUpgrade 1.1
    Registry Winner 6.5
    Remove WeatherBug Installer
    Rhapsody
    Roxio Activation Module
    Roxio BackOnTrack
    Roxio Burn
    Roxio Burn Manager
    Roxio Burn Manager CDB
    Roxio CinePlayer
    Roxio CinePlayer Decoder Pack
    Roxio Creator 2010
    Roxio Creator 2010
    Roxio Creator 2010
    Roxio Creator 2010 Content
    Roxio File Backup
    Roxio PhotoShow
    Roxio Venue
    Roxio Video Capture USB
    Search-Results Toolbar
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
    Security Update for Microsoft Windows (KB2564958)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2699988)
    Security Update for Windows Internet Explorer 8 (KB2722913)
    Security Update for Windows Internet Explorer 8 (KB2744842)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player 10 (KB911565)
    Security Update for Windows Search 4 - KB963093
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476490)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2491683)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2507938)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2535512)
    Security Update for Windows XP (KB2536276-v2)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Windows XP (KB2566454)
    Security Update for Windows XP (KB2570947)
    Security Update for Windows XP (KB2584146)
    Security Update for Windows XP (KB2585542)
    Security Update for Windows XP (KB2592799)
    Security Update for Windows XP (KB2598479)
    Security Update for Windows XP (KB2603381)
    Security Update for Windows XP (KB2618451)
    Security Update for Windows XP (KB2620712)
    Security Update for Windows XP (KB2624667)
    Security Update for Windows XP (KB2631813)
    Security Update for Windows XP (KB2646524)
    Security Update for Windows XP (KB2653956)
    Security Update for Windows XP (KB2655992)
    Security Update for Windows XP (KB2659262)
    Security Update for Windows XP (KB2661637)
    Security Update for Windows XP (KB2676562)
    Security Update for Windows XP (KB2685939)
    Security Update for Windows XP (KB2686509)
    Security Update for Windows XP (KB2691442)
    Security Update for Windows XP (KB2695962)
    Security Update for Windows XP (KB2698365)
    Security Update for Windows XP (KB2705219)
    Security Update for Windows XP (KB2707511)
    Security Update for Windows XP (KB2712808)
    Security Update for Windows XP (KB2718523)
    Security Update for Windows XP (KB2719985)
    Security Update for Windows XP (KB2723135)
    Security Update for Windows XP (KB2724197)
    Security Update for Windows XP (KB2727528)
    Security Update for Windows XP (KB2731847)
    Security Update for Windows XP (KB2761226)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982665)
    Shop for HP Supplies
    Shutterfly Express Uploader
    Shutterfly Express Uploader
    SmartSound Quicktracks Plugin
    Sonic DLA
    Sonic Express Labeler
    Sonic MyDVD
    Sonic RecordNow Audio
    Sonic RecordNow Copy
    Sonic RecordNow Data
    Sonic RecordNow!
    Sonic Update Manager
    Sonic Update Manager
    Suite Shared Configuration CS4
    SUPERAntiSpyware
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2661254-v2)
    Update for Windows XP (KB2718704)
    Update for Windows XP (KB2736233)
    Update for Windows XP (KB2749655)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    Updates from HP (remove only)
    Vegas Movie Studio HD Platinum 10.0
    ViewNX
    WildTangent Web Driver
    Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows PowerShell(TM) 1.0
    Windows Search 4.0
    Windows XP Media Center Edition 2005 KB908246
    Windows XP Media Center Edition 2005 KB912067
    Windows XP Media Center Edition 2005 KB973768
    Windows XP Service Pack 3
    XFINITY Toolbar
    Yahoo! Toolbar for Internet Explorer
    YTD Toolbar v6.6
    YTD Video Downloader 3.9.2
    ZDNet's Password Pro 32
     
  7. D4STONE

    D4STONE Thread Starter

    Joined:
    Aug 3, 2005
    Messages:
    8
    Everything seems to be working well. I'll give it a day or two and hope I can close this thread as solved
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,620
    First Name:
    Frank
    Adobe Reader 10.1.4 needs to be updated to Adobe Reader 11.0.0.

    Glary Utilities 2.47.0.1539
    Glarysoft Toolbar
    needs to be uninstalled before you trash your computer with using it.

    J2SE Runtime Environment 5.0 Update 6 needs to be uninstalled and then replaced with Java Runtime Environment 7 Update 9.

    McAfee Security Scan needs to be uninstalled.

    Mozilla Firefox 14.0.1 needs to be updated to Mozilla Firefox 17.0.1.

    Registry Winner 6.5 needs to be uninstalled before you trash your computer with using it.

    That computer is LOADED with outdated and unneeded programs and extras.

    --------------------------------------------------------------
     
  9. D4STONE

    D4STONE Thread Starter

    Joined:
    Aug 3, 2005
    Messages:
    8
    Thanks Flavallee
    I did everything that you mentioned in your last reply. I can't thank you enough for going the extra mile and pointing these things out to me. You mentioned the computer being filled with needless and outdated programs. How would I know which ones are outdated and which ones are needless. I am assuming you are getting at programs that are installed and are not being used?
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,620
    First Name:
    Frank
    You're welcome. :)

    ----------------------------------------------------------

    Go to Control Panel - Add Or Remove Propgrams.

    Make sure that "Show Updates" is NOT checked.

    Start from the top and browse down the list and make note of any entries that you don't feel you need or use.

    DON'T uninstall/remove any of them yet.

    Submit the list here in a vertical column.

    I'll then advise you which ones you can safely uninstall/remove.

    ----------------------------------------------------------
     
  11. D4STONE

    D4STONE Thread Starter

    Joined:
    Aug 3, 2005
    Messages:
    8
    I have copied the list from Control panel and marked the only ones I feel I would not need. Some of them I do not know what they are for so I can't tell you if I need them or not. I do a lot of photography work and video work and sound work so I need most of those apps
     

    Attached Files:

  12. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,620
    First Name:
    Frank
    Thanks for the screenshots, as it made it much easier to browse through your list.

    These are what I selected that can be uninstalled, but it's not written in stone that you need to do them all.

    Apple Software Update

    HP Boot Optimizer

    HP Customer Participation Program 14.0

    HP Product Detection

    HP Update

    Microsoft Fix it Center

    Microsoft Money 2005
    (It's very outdated, so I doubt that you still use it)

    Microsoft Works (Same reason)

    Mozilla Maintenance Service

    Netscape Browser

    PC-Doctor 5 for Windows

    RealPlayer
    Rhapsody
    (They work with each other, so if you get rid of one, get rid of both)

    Search Results Toolbar

    Shop for HP Supplies

    Updates from HP

    WildTangent Web Driver
    (If you don't need it for certain on-line games)

    XFINITY Toolbar

    Yahoo! Toolbar for Internet Explorer

    YTD Toolbar 6.6


    ------------------------------------------------------------------

    During the install process of new programs and the update process of older programs, take time to read each window that appears before you go to the next window.

    In most cases, you'll be given the choice to decline or opt out to install unneeded extras, such as toolbars.

    Besides most toolbars being unneeded and consuming vertical viewing space and causing longer webpage load time, many of them are spyware-related.

    ------------------------------------------------------------------
     
  13. D4STONE

    D4STONE Thread Starter

    Joined:
    Aug 3, 2005
    Messages:
    8
    Well, I removed all those programs as you suggested and things are looking good. I do have a new error msg when I am starting up. It is a DISCover error. See Attachment. I also have a security update that will not install. See Attachment. I have a program on my computer that I am concerned about because of a article I read while trying to find out what it is:
    http://blog.teesupport.com/how-to-completely-get-rid-of-dealcabby-virus-dealcabby-manual-removal/

    I would say we hare almost completely done here and my computer is definately running better than it has since it was new.
     

    Attached Files:

  14. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,620
    First Name:
    Frank
    I wasn't sure what DealCabby is, so that's why I didn't include it in the list to be uninstalled/removed.

    It's apparently adware and should be uninstalled/removed.

    -----------------------------------------------------------

    You have Microsoft .NET Framework 3.5 SP1(which includes 2.0 SP2 and 3.0 SP2) and Microsoft .NET Framework 4 both installed, so don't worry about updates not installing for Microsoft .NET Framework 1.1 SP1.

    -----------------------------------------------------------

    I'm guessing the runtime error message you're getting is associated with Roxio Creator 2010.

    -----------------------------------------------------------
     
  15. D4STONE

    D4STONE Thread Starter

    Joined:
    Aug 3, 2005
    Messages:
    8
    Thanks for your help. It is important that the help one receives is complete and completely understandable. I have to give you an A+ for knowledge, clarity of information, timely response to all the problems we encountered and most of all patience with someone that is totally inept at figuring these things out for himself. I think it is safe to mark this one resolved
     
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