Solved: Internet Explorer not opening web pages after installation of XP

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hoggyland

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Joined
Dec 4, 2001
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133
I have just upgraded to Windows XP with SP2 from Windows ME

I have a broadband Internet connection using a Speedtouch modem version 330 the latest version. Since installing Windows XP I have been able to connect to the Internet but after looking at anything from 1 to about 10 web pages I am no longer able to continue surfing . I get error messages saying 'Page cannot be displayed' . The computer remains conected to the Internet.

To find a solution I have disabled XP's Firewall and Pop-up facilities. I have also disabled my own AVG antivirus facility. I have also re-installed the Modem software.

I can however surf normally when I connect the Modem to
my laptop which runs Windows 98 .

It would appear to be a conflict between Wndows XP and Internet Explorer. To be honest I have run out of things to try.

I also find that after logging off the Internet I have to re-start my computer before I can re-connect to the Internet.

My PC details are

AMD ATHON 1.4 GHZ (DDR) CPU Upgrade
256MB PC2100 DDR Ram
40 GB UDMA EIDE HDD

Hope you can help
 
Joined
Nov 2, 2002
Messages
22,468
Are there any power settings configured for the network card being used on the XP computer.

When it fails to connect to the Internet, can you:

1. Find out what IP address information you have (start / run / cmd, then IPCONFIG /ALL)
2. Can you ping an external site by IP address (ping 4.2.2.1)
3. Can you ping an external site by Name (ping www.yahoo.com)

This is to help determine if the problem is with the network card, the TCP/IP protocol stack or the browser.
 

hoggyland

Thread Starter
Joined
Dec 4, 2001
Messages
133
Hi Bob

Sorry I have not replied sooner. Firstly I was expecting notification that a reply had been posted to my Thread by Email but none arrived so I thought no one was interested. Secondly I have been busy with a Microsoft Help line trying to resolve the problem myself. In the end five hours of chatting including formatting my hard drive on the advice of the advisor did not help solve the problem. In the end and by chance I took my modem connection from the USB Hub and reconnected it directly into the computer and it resolved the problem. I must say Microsoft was very helpful and I am hoping my phone calls to India is not going to cost too much.

By the way your suggestions and procedures were some of many suggested by the Microsoft engineer
 
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