1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: internet explorer won't connect

Discussion in 'Networking' started by zippity_dd, Jan 7, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. zippity_dd

    zippity_dd Thread Starter

    Joined:
    Jan 6, 2011
    Messages:
    21
    I am using Firefox browser right now with full internet access. But the IE won't connect to the internet. I have the same problem with Google Earth, which also stopped connecting. I paid for and downloaded PC Fix repair program. It did not repair the problem and I'm also unable to send them a report from inside their program because it says I have no internet connection, but obviously I do. Any ideas? Thanks....

    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
    Processor: Genuine Intel(R) CPU 2140 @ 1.60GHz, x64 Family 6 Model 15 Stepping 2
    Processor Count: 2
    RAM: 1014 Mb
    Graphics Card: Intel(R) 82945G Express Chipset Family, 256 Mb
    Hard Drives: C: Total - 217290 MB, Free - 141356 MB; D: Total - 10181 MB, Free - 3967 MB; J: Total - 11000 MB, Free - 10260 MB; K: Total - 78152 MB, Free - 47727 MB;
    Motherboard: ELITEGROUP, 945GCT-M3, 3.1, 0000
    Antivirus: AVG Anti-Virus Free, Disabled
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    Open Internet Explorer. Click Tools > Internet Options > Connections > Lan settings > Proxy server > Advanced > delete proxy server settings > click OK > uncheck all boxes > click OK.
     
  3. zippity_dd

    zippity_dd Thread Starter

    Joined:
    Jan 6, 2011
    Messages:
    21
    I have done this many times. It has no effect. IE screen still says Internet Explorer cannot display the webpage

    then the "diagnose connection problems" result is Windows did not find any problems with this computers internet connections?
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    Please click HERE to download and install HijackThis.

    Run it and select Do a system scan and save a logfile from the Main Menu.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    IMPORTANT: Do not fix anything
     
  5. zippity_dd

    zippity_dd Thread Starter

    Joined:
    Jan 6, 2011
    Messages:
    21
    Here's the log; hope it's helpful ----
    >
    >
    >
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 4:21:24 PM, on 1/7/2011
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v8.00 (8.00.6001.18975)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Lexmark 7500 Series\lxdlamon.exe
    C:\Program Files\Lexmark 7500 Series\lxdlmon.exe
    C:\Program Files\Winamp\winampa.exe
    C:\Program Files\Microsoft IntelliType Pro\itype.exe
    C:\Windows\System32\igfxpers.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\RtHDVCpl.exe
    C:\Windows\ModPS2Key.exe
    C:\Windows\zHotkey.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\BOWEP\spider.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Windows\system32\SearchFilterHost.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.excite.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=nofound&Br=GTW&Loc=ENG_US&Sys=DTP&M=GM5642E
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=nofound&Br=GTW&Loc=ENG_US&Sys=DTP&M=GM5642E
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html?Ch=Retail&SubCH=nofound&Br=GTW&Loc=ENG_US&Sys=DTP&M=GM5642E
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\4.0.0.127\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\4.0.0.127\IPSBHO.DLL
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\4.0.0.127\coIEPlg.dll
    O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
    O4 - HKLM\..\Run: [ShowWnd] ShowWnd.exe
    O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6028\SiteAdv.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [Lexmark 7500 Series Fax Server] "C:\Program Files\Lexmark 7500 Series\fm3032.exe" /s
    O4 - HKLM\..\Run: [lxdlamon] "C:\Program Files\Lexmark 7500 Series\lxdlamon.exe"
    O4 - HKLM\..\Run: [lxdlmon.exe] "C:\Program Files\Lexmark 7500 Series\lxdlmon.exe"
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
    O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Skytel] Skytel.exe
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [ModPS2] ModPS2Key.exe
    O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
    O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: ½«´ËͼƬÌí¼ÓΪRealOA Messenger±íÇé - C:\Program Files\TeeSupport\addFace.htm
    O13 - Gopher Prefix:
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
    O20 - AppInit_DLLs: avgrsstx.dll
    O23 - Service: AVG Free E-mail Scanner (avg9emc) - Unknown owner - C:\Program Files\AVG\AVG9\avgemc.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - Unknown owner - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: lxdlCATSCustConnectService - Lexmark International, Inc. - C:\Windows\system32\spool\DRIVERS\W32X86\3\\lxdlserv.exe
    O23 - Service: lxdl_device - - C:\Windows\system32\lxdlcoms.exe
    O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\4.0.0.127\ccSvcHst.exe
    O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe

    --
    End of file - 7322 bytes
     
  6. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,552
    Uninstall Norton and McAfee and run the respective Removal Tools: Norton, McAfee. You can reinstall one of them after testing, so make sure you have your Product key.
     
  7. zippity_dd

    zippity_dd Thread Starter

    Joined:
    Jan 6, 2011
    Messages:
    21
    Great job this time. Finally, after trying a dozen fixes, your problem solving has worked. I appreciate your help to the extreme!
     
  8. zippity_dd

    zippity_dd Thread Starter

    Joined:
    Jan 6, 2011
    Messages:
    21
    Just for you Terrynet. Don't know if you're allowed to accept gifts, but I'm a music producer and have a new CD called "Banned in Jersey City" by Cool Specs. Go the website (theCoolSpecs.com) and click on the special offer, and I'll include additional CDs, T-shirts or sunglasses, whatever you may be interested in having. Thanks again.... Frank.....
     
  9. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    It was helpful alright in showing us you had Norton, McAfee and AVG on the same computer. :)

    Always make sure to uninstall all previous antivirus programs before installing new ones. Norton is notorious for connection issues when not properly uninstalled or when its subscription expires.
     
  10. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,552
    Thanks for the offer, but no, we do not accept gifts. Although I would have accepted promised chocolate chip cookies, chocolate cakes, and the like but the folks always reneged or required me to travel half way across the continent to pick them up. :)

    Should mention that the site always accepts donations to keep it alive so that some of can spend gobs of time here.

    And, finally, your thanks should go mostly to Phantom010. He's the one who did the real work here. I just had the pleasure of beating him to the punch this time (he was still reading while I was typing). :D

    You can mark this solved using the [​IMG] button at the upper left of the page.
     
  11. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    I don't mind if the CDs go to you TerryNet. I'll settle for a simple thank you note... written on the back of a twenty dollar bill... [​IMG]
     
  12. zippity_dd

    zippity_dd Thread Starter

    Joined:
    Jan 6, 2011
    Messages:
    21
    Hey Phantom, not a bribe or payment. Go to theCoolSpecs.com, buy one CD and I'll send you whatever T-shirts or sunglasses you'd like as a bonus to your purchase. That way we all win! Thanks again. I knew Norton was the culprit for a month, but I just couldn't get around it. Thanks again. Frank.......
     
  13. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    You're quite welcome! :)
     
  14. zippity_dd

    zippity_dd Thread Starter

    Joined:
    Jan 6, 2011
    Messages:
    21
    The next day after the IE fix, suddenly the windows explorer keeps restarting each time you try to open a file. Here is the error message:

    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.0.6002.18005
    Application Timestamp: 49e01da5
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e03821
    Exception Code: c0000005
    Exception Offset: 00024a8d
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: e51a
    Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
    Additional Information 3: e51a
    Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433

    Any help will be greatly appreciated. Frank.....
     
  15. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,057
    Can you post a few of your latest minidump files? They are located in C:\WINDOWS\Minidump. ZIP them and attach them to your next post.

    Right-click the minidump file, select Send To, then select Compressed (zipped) Folder.

    Windows will compress (zip) the file and save the new zipped file in the same location.

    If you get an Access Denied error, disable the UAC.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/973116