1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Internet explorer

Discussion in 'All Other Software' started by kngsdk, Nov 28, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. kngsdk

    kngsdk Thread Starter

    Joined:
    Mar 13, 2006
    Messages:
    45
    I am having problems with internet explorer opening webpages. I get an error message saying that it can't show the webpage, and an option of checking for connectivity issues, when one isn't found and I close the trouble shooter, the page opens. It is doing this with most all pages. I have dial-up (net zero) at home, but also have dsl at work, and it is doing this both places, tho maybe more often with the dialup. Any solution? I have downloaded Opera, and can use it some, but don't seem to have much luck with it either. I have a simple, inexpensive HP laptop, and probably a tiny memory, and don't know beans about anything technical. I have tried to do some things on my own, and may have goofed it up more. Thanks
     
  2. Firebreather

    Firebreather

    Joined:
    Jul 8, 2011
    Messages:
    5,068
    Are you using any Iobit software (like Advanced System Care)?
     
  3. kngsdk

    kngsdk Thread Starter

    Joined:
    Mar 13, 2006
    Messages:
    45
    I don't believe so, I don't recall ever hearing of that, and doing a search didn't find anything of that name on my computer. I did try to install a NetZero PC tune-up disk, but tho I downloaded, was not successful in getting it to install, so removed it. I also do have CallWave installed.
     
  4. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Click Start > Programs > Accessories > right-click on Command Prompt, select "Run as Administrator" to open a command prompt.

    In the Command Prompt, type in the bold text, one command after the other, pressing Enter between each one of them:

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults: netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults: netsh int ipv6 reset reset.log

    Reboot the computer.

    ===================================================================

    If no luck,

    Press the Windows key + R to open a Run box.

    Type CMD.

    Click OK.

    In the Command Prompt, type ipconfig /all.

    Press Enter.


    Copy (right-click and Select All > press Enter) the entire content of that window and paste it into your next reply.
     
  5. kngsdk

    kngsdk Thread Starter

    Joined:
    Mar 13, 2006
    Messages:
    45
    Thank you so much, I will print these instructions,and do these things. So appreciate the help!
     
  6. kngsdk

    kngsdk Thread Starter

    Joined:
    Mar 13, 2006
    Messages:
    45
    wow, I don't have those options after clicking start. The only "programs" I get is "add and delete programs" and no accessories anywhere. I don't even have 'run' under start. I don't know what I have done. Putting 'programs' in the search box also brings up add and delete programs. I don't know how long it has been this way, sorry. Should I go ahead and try the second step?
    Thanks
     
  7. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Press the Windows key + R to open Run.
     
  8. kngsdk

    kngsdk Thread Starter

    Joined:
    Mar 13, 2006
    Messages:
    45
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Shannon>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Shannon-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 00-1F-16-E6-35-28
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 06-26-5E-90-64-3D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
    Physical Address. . . . . . . . . : 00-26-5E-90-64-3D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::95a6:7106:21e0:88a5%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, November 28, 2011 5:24:22 PM
    Lease Expires . . . . . . . . . . : Monday, November 28, 2011 11:24:23 PM
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 301999710
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-8A-0E-CC-00-1F-16-E6-35-28

    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{B0183C2E-FA1A-424F-AFD8-BD000DC8F888}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:241c:2458:3f57:fefd(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::241c:2458:3f57:fefd%75(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{2192EE86-7926-46A2-88A3-4A7354B8FCA0}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Shannon>
     
  9. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Here are other ways to open an Elevated Command Prompt:

    http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

    Then,

    In the Command Prompt, type in the bold text, one command after the other, pressing Enter between each one of them:

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults: netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults: netsh int ipv6 reset reset.log

    Reboot the computer.
     
  10. kngsdk

    kngsdk Thread Starter

    Joined:
    Mar 13, 2006
    Messages:
    45
    will do, thanks
     
  11. kngsdk

    kngsdk Thread Starter

    Joined:
    Mar 13, 2006
    Messages:
    45
    Works perfectly! Thanks so much!
     
  12. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    You're welcome! (y)
     
  13. kngsdk

    kngsdk Thread Starter

    Joined:
    Mar 13, 2006
    Messages:
    45
    :d:d:d:d
     
  14. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1028788

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice