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Solved: Internet is connected but can't browse

Discussion in 'Networking' started by uraharajuku, Jan 16, 2013.

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  1. uraharajuku

    uraharajuku Thread Starter

    Joined:
    Jan 16, 2013
    Messages:
    12
    Hello,
    Please i really need someone help. i'm having difficulties with my internet connection.. My internet is plugged in and it says it works. But I can't browse any websites, it's like i didn't have internet. I can play online games, i can go on steam and talk or play online and I could ping in cmd as well. I'm running window 7 64bit.

    I have already trying to fix with :

    1) reset tcp/ip with netsh thing
    2) flush dns
    3) uncheck proxy in internet explorer
    4) run avira antivirus, malwarebyte, spybot, cccleaner, tuneup utilities
    5) try to connect with mozilla, chrome, internet explorer but fail.
    5) trying to connected in safe mode with networking but still fail.
    none of this solution work:confused:

    Could anyone help me? I'd appriciate it greatly. I'll give you some of my computer info and if you need more, just ask.

    Thanks in advance!.
     
  2. etaf

    etaf Moderator

    Joined:
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    Messages:
    65,252
    First Name:
    Wayne
    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG , Webroot etc
     
  3. uraharajuku

    uraharajuku Thread Starter

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    Messages:
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    hi thanks for your reply. i'm currently using avira free antivirus. but before i use esetnod32 which already expired. i already uninstall it and delete all file that related.
     
  4. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
  5. uraharajuku

    uraharajuku Thread Starter

    Joined:
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    Messages:
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    i'll give a try .. i'll inform the result later.. thanks for your time :)
     
  6. uraharajuku

    uraharajuku Thread Starter

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    ok i have use all the tool u given.. but still no luck.. the removal tool didn't find any suspicious..
     
  7. etaf

    etaf Moderator

    Joined:
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    Messages:
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    First Name:
    Wayne
    can we see an ipconfig /all and three ping tests

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply ( note you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: = we dont need to see that information - JUST the infomation above those entries


    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    This should also work for windows 8
    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    For Windows 8
    to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

    Type the following command
    Ping {then a space and then add the number that is shown against the item labelled "default gateway" shown in the results from the ipconfig /all}
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------
     
  8. uraharajuku

    uraharajuku Thread Starter

    Joined:
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    Messages:
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    hello sir, thanks for replying. this is my result..
    ............................................................................................................................


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Win7-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    Physical Address. . . . . . . . . : 54-04-A6-D6-04-B6
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::4c55:27bf:c663:7608%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, 17 January, 2013 7:15:41 PM
    Lease Expires . . . . . . . . . . : Friday, 18 January, 2013 7:15:41 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 240387238
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-8E-A6-F5-54-04-A6-D6-04-B6
    DNS Servers . . . . . . . . . . . : 8.8.8.8
    8.8.4.4
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{9926C778-F009-4C8E-B673-CB546DF2C077}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    C:\Users\Win7>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 1ms, Average = 0ms



    C:\Users\Win7>ping google.com

    Pinging google.com [58.27.108.183] with 32 bytes of data:
    Reply from 58.27.108.183: bytes=32 time=22ms TTL=59
    Reply from 58.27.108.183: bytes=32 time=21ms TTL=59
    Reply from 58.27.108.183: bytes=32 time=21ms TTL=59
    Reply from 58.27.108.183: bytes=32 time=21ms TTL=59

    Ping statistics for 58.27.108.183:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 22ms, Average = 21ms



    C:\Users\Win7>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=283ms TTL=52
    Reply from 209.183.226.152: bytes=32 time=281ms TTL=52
    Reply from 209.183.226.152: bytes=32 time=283ms TTL=52
    Reply from 209.183.226.152: bytes=32 time=283ms TTL=52

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 281ms, Maximum = 283ms, Average = 282ms
     
  9. etaf

    etaf Moderator

    Joined:
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    Messages:
    65,252
    First Name:
    Wayne
    that is showing a perfect connection to the internet

    would you run this tool please
    ------------------------------------------------------------------------
    Services - Fabar Service Scanner, free

    We would like to see some status information for each of the services on the PC goto

    http://www.technibble.com/fabar-service-scanner/

    and download the free scanner tool

    Theres a Direct link to the program here
    http://download.bleepingcomputer.com/farbar/FSS.exe

    Now "double click" on the downloaded file to run the scanner , the scanner program will now open

    tick all the options. and then click on scan

    the scan results will open automatically in a seperate window in the notepad program.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste

    if you have any issues. A log file called FSS.txt will be created in the same directory as the program is run from.

    ------------------------------------------------------------------------
     
  10. uraharajuku

    uraharajuku Thread Starter

    Joined:
    Jan 16, 2013
    Messages:
    12
    hello sir, this is the result.. :)
    .....................................................................................................................

    Farbar Service Scanner Version: 16-01-2013
    Ran by Win7 (administrator) on 17-01-2013 at 20:22:17
    Running from "H:\"
    Windows 7 Ultimate Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
    LAN connected.
    Attempt to access Google IP returned error. Other errors
    Attempt to access Google.com returned error: Other errors
    Attempt to access Yahoo IP returned error. Other errors
    Attempt to access Yahoo.com returned error: Other errors


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============

    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys
    [2010-11-21 11:24] - [2010-11-21 11:24] - 0499712 ____A (Microsoft Corporation) D31DC7A16DEA4A9BAF179F3D6FBDB38C

    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys
    [2010-11-21 11:24] - [2010-11-21 11:24] - 1924480 ____A (Microsoft Corporation) 509383E505C973ED7534A06B3D19688D

    C:\Windows\System32\dnsrslvr.dll
    [2010-11-21 11:24] - [2010-11-21 11:24] - 0183296 ____A (Microsoft Corporation) CD55F5355D8F55D44C9F4ED875705BD6

    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\ipnathlp.dll => MD5 is legit
    C:\Windows\System32\iphlpsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit


    **** End of log ****
     
  11. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    would you do another tcp/ip reset - see all the commands below

    also post back the status of the following services

    ------------------------------------------------------------------------
    Status of Services

    We would like to see some status information for each of the services listed below.

    To do this goto

    Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    Type the following command
    SERVICES.MSC

    OR
    Control Panel>
    Administrative Tools>
    Services>

    then for each of the services listed below - Please post back the following status information;
    If the service is set to Started or Stopped
    and
    If the service is set to Automatic or Manual

    • COM+ Event System (for WZC issues)
    • Computer Browser
    • DHCP Client
    • DNS Client
    • Network Connections
    • Network Location Awareness
    • Remote Procedure Call (RPC)
    • Server
    • TCP/IP Netbios helper
    • Wireless Zero Configuration (XP wireless configurations only)
    • WLAN AutoConfig (Windows 7 & Vista wireless configurations only)
    • Workstation


    If any of those services are not started/running,
    then right click on the service
    then from the menu choose properties and now check the dependencies.

    for each dependency entry - Check each of one of the dependencies and see which one is preventing the service from running/starting.


    ------------------------------------------------------------------------

    TCP/IP stack repair options for use with Vista/Windows 7

    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
    (A new dialogue box - black with white font, will appear on the screen ):

    In the command prompt window that opens, type the following commands:

    Note: Type only the text in bold and red for the following commands.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter

    ReStart (reboot) the machine.

    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator - as requested above
    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    Please note and post back - if you receive the following message :-
    Access is Denied

    please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Details also here
    http://support.microsoft.com/kb/299357


    ------------------------------------------------------------------------
     
  12. uraharajuku

    uraharajuku Thread Starter

    Joined:
    Jan 16, 2013
    Messages:
    12
    This is the result.. Thanks for the quick reply :)
    ........................................................................................................

    COM+ Event System (for WZC issues) = AUTOMATIC

    Computer Browser = MANUAL

    DHCP Client = AUTOMATIC

    DNS Client = AUTOMATIC

    Network Connections = MANUAL

    Network Location Awareness =AUTOMATIC

    Remote Procedure Call (RPC) =AUTOMATIC

    Server = AUTOMATIC

    TCP/IP Netbios helper = AUTOMATIC

    Wireless Zero Configuration (XP wireless configurations only) = (NOT IN THE LIST)

    WLAN AutoConfig (Windows 7 & Vista wireless configurations only) = MANUAL

    Workstation = AUTOMATIC

    .....................................................................................................


    C:\Windows\system32>netsh winsock reset catalog

    Sucessfully reset the Winsock Catalog.
    You must restart the computer in order to complete the reset.


    C:\Windows\system32>netsh int ipv4 reset reset
    Reseting Global, OK!
    Reseting Interface, OK!
    Restart the computer to complete this action.


    C:\Windows\system32>netsh int ipv6 reset reset
    Reseting Interface, OK!
    Restart the computer to complete this action.
     
  13. etaf

    etaf Moderator

    Joined:
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    Messages:
    65,252
    First Name:
    Wayne
    i'm out of ideas at the moment , but suspect maybe a virus/malware is on the PC - hopefully, someone may be able to help further
     
  14. uraharajuku

    uraharajuku Thread Starter

    Joined:
    Jan 16, 2013
    Messages:
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    :( nevrmind.. thank you for trying to help i really appreciate it..
     
  15. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
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