Solved: Internet issues: got ping, no webpages

[tcart1968]

I actually have a desktop wired to a blitzz wireless router and a laptop wirelessly connected. Both can ping IPs and can get the web page to pull up if I type the IP in the address bar, but neither will pull up the page by it's name.

I'm in the US, with a DSL connection by bellsouth.

I think this is a DNS issue, but I don't know how to fix it. Thanks. (below is from the desktop through the blitzz router (LAN))

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : your-ae066c3a9b
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-11-2F-A4-AC-9E
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.5
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Friday, July 06, 2007 2:51:47 PM
Lease Expires . . . . . . . . . . : Saturday, July 07, 2007 2:51:47 PM

C:\Documents and Settings\HP_Owner>ping 64.233.169.147

Pinging 64.233.169.147 with 32 bytes of data:

Reply from 64.233.169.147: bytes=32 time=41ms TTL=243
Reply from 64.233.169.147: bytes=32 time=42ms TTL=243
Reply from 64.233.169.147: bytes=32 time=46ms TTL=243
Reply from 64.233.169.147: bytes=32 time=42ms TTL=243

Ping statistics for 64.233.169.147:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 46ms, Average = 42ms

C:\Documents and Settings\HP_Owner>ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Documents and Settings\HP_Owner>

 

[JohnWill]

First, please do this stack repair.

TCP/IP stack repair options for use with Windows XP with SP2.

For these commands, Start, Run, CMD to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.




If that doesn't do it, let's try a DNS server replacement. Follow the instructions at OpenDNS to replace your DNS server and see if that makes it work.

Let us know if either of those do the trick.

 

[tcart1968]

Thanks John, it worked, for both computers. I had to go to OpenDNS and enter their server addresses and restart the computers. WaaaLaa, the internet! Thanks again. Solved!

 

[JohnWill]

OK, what's probably happening is the DNS that is being picked up in the router is not responding. You might want to check the router's WAN configuration and see if that's being automatically supplied by your ISP or happens to be manually configured. If it's manually configured, chances are it's the wrong address.