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Solved: Internet keeps timing out

Discussion in 'Networking' started by B3YOND, Jan 26, 2008.

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  1. B3YOND

    B3YOND Thread Starter

    Joined:
    Jan 26, 2008
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    Hello everyone, first-time poster:eek:

    Every now and then while im browsing the internet, it would stop working. I checked my event log and it says I have a Dhcp error. I clicked on it and it shows “The IP address lease xxx.xxx.x.x for the Network Card with network address xxxxxxxxxxxx has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).” I am guessing that this is a pretty common error because I see a lot of others having this problem when I searched Google. I have tried ipconfig/release and renew and netsh int ip reset catalog, but to no avail.

    Right now the internet is working fine since im able to post here, but sooner or later its going to stop working =p. I don't know what to do. I am not really tech-savvy when it comes to computers. Im using Windows XP and Netgear WGR614 router.
     
  2. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,538
    Start, Run, CMD, OK to open a command prompt:
    (For Vista type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. JohnWill

    JohnWill Retired Moderator

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    Messages:
    106,409
    Also describe the rest of the network and connected computers. Is this the only computer having issues, or are other attached computers also having problems? Wired or wireless?
     
  4. B3YOND

    B3YOND Thread Starter

    Joined:
    Jan 26, 2008
    Messages:
    8
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\NIKKI>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : desktop2
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
    rnet NIC
    Physical Address. . . . . . . . . : 00-0C-6E-97-08-81
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Saturday, January 26, 2008 5:12:52 P
    M
    Lease Expires . . . . . . . . . . : Sunday, January 27, 2008 5:12:52 PM

    Yes, my other computers are being affected as well. I've tried both wired and wireless and the problem still seems to persist. Thanks guys for helping out.
     
  5. JohnWill

    JohnWill Retired Moderator

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    Messages:
    106,409
    Important information, this means it's a common component, either the router, the modem, or your ISP.

    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.

    Please do this as well.

    Hold the Windows key and press R, then type CMD to open a command prompt:

    Type the following command:

    TRACERT google.com

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  6. B3YOND

    B3YOND Thread Starter

    Joined:
    Jan 26, 2008
    Messages:
    8
    Thanks JohnWill for your help so far!

    ISP: SBC Yahoo
    Modem: Efficient Networks SpeedStream 5100

    Here are the results from doing TRACERT google.com:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\NIKKI>TRACERT google.com

    Tracing route to google.com [64.233.187.99]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms adsl-75-40-55-173.dsl.irvnca.sbcglobal.net [75.4
    0.55.173]
    2 11 ms 10 ms 10 ms adsl-75-40-55-254.dsl.irvnca.sbcglobal.net [75.4
    0.55.254]
    3 11 ms 10 ms 10 ms dist4-vlan60.irvnca.sbcglobal.net [67.114.50.66]

    4 11 ms 11 ms 10 ms bb2-g10-0.irvnca.sbcglobal.net [151.164.92.198]

    5 11 ms 11 ms 12 ms ex1-p14-0.eqlaca.sbcglobal.net [151.164.191.225]

    6 11 ms 12 ms 11 ms asn7473-singtel.eqlaca.sbcglobal.net [151.164.24
    9.54]
    7 80 ms 85 ms 80 ms 216.239.43.125
    8 78 ms 79 ms 79 ms 64.233.174.117
    9 80 ms 80 ms 80 ms 216.239.47.1
    10 81 ms 90 ms 87 ms 216.239.49.226
    11 81 ms 80 ms 80 ms jc-in-f99.google.com [64.233.187.99]

    Trace complete.
     
  7. JohnWill

    JohnWill Retired Moderator

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    Messages:
    106,409
    Do you have the same issue connected directly to the modem?
     
  8. B3YOND

    B3YOND Thread Starter

    Joined:
    Jan 26, 2008
    Messages:
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    it works perfectly fine when i connect directly to the my modem.
     
  9. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    Try doing the following.

    Upgrade the firmware on the router to the latest version from the manufacturer's site.
    Reset the router to factory defaults and reconfigure.

    If it still has issues, I'd be shopping for a router.
     
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