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Solved: Internet Not Working...

Discussion in 'Networking' started by henny212, Sep 30, 2009.

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  1. henny212

    henny212 Thread Starter

    Joined:
    Aug 22, 2009
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    The internet on my laptop wont work. i usually have it connected to my router wirelessly, but it doesnt seem to be working, so i have connected it through my yellow ethernet cable and that wont work either, i use windows xp on the laptop. the icon in the bottom bar says that the internet is connected but when i open internet explorer nothing happens, msn wont sign in and when i try to check for updates for any program it says there is a connection error, i have tried diagnosing the problem and it says: problem; Unable to connect to the internet. Error Code; 018. Recommended Action; Internet is not responding. Vertify the configuration of your firewall program.
    please help! :)
     
  2. henny212

    henny212 Thread Starter

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    Aug 22, 2009
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    Oh, and the internet is working on other computers as i am using the same internet connection for the computer i am using now.
     
  3. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Try these simple tests using a wired (cable) connection with a known good cable and router port.


    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

    Do NOT include the <> either, they're just to identify the values for substitution.

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 74.125.45.100

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

    <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  4. henny212

    henny212 Thread Starter

    Joined:
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    Messages:
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    Thanks, please let me know if i havent done a step.

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\JC>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Joycie
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : BigPond
    BigPond
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . : BigPond
    Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
    Physical Address. . . . . . . . . : 00-11-25-D8-39-52
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 10.0.0.5
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 10.0.0.138
    DHCP Server . . . . . . . . . . . : 10.0.0.138
    DNS Servers . . . . . . . . . . . : 10.0.0.138
    10.0.0.138
    Lease Obtained. . . . . . . . . . : Wednesday, 30 September 2009 10:49:1
    2 PM
    Lease Expires . . . . . . . . . . : Tuesday, 19 January 2038 1:14:07 PM
    Ethernet adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : BigPond
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2915ABG Networ
    k Connection
    Physical Address. . . . . . . . . : 00-13-CE-56-36-B3
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 10.0.0.3
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 10.0.0.138
    DHCP Server . . . . . . . . . . . : 10.0.0.138
    DNS Servers . . . . . . . . . . . : 10.0.0.138
    10.0.0.138
    Lease Obtained. . . . . . . . . . : Wednesday, 30 September 2009 10:54:3
    8 PM
    Lease Expires . . . . . . . . . . : Tuesday, 19 January 2038 1:14:07 PM
    C:\Documents and Settings\JC>ping
    Usage: ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS]
    [-r count] [-s count] [[-j host-list] | [-k host-list]]
    [-w timeout] target_name
    Options:
    -t Ping the specified host until stopped.
    To see statistics and continue - type Control-Break;
    To stop - type Control-C.
    -a Resolve addresses to hostnames.
    -n count Number of echo requests to send.
    -l size Send buffer size.
    -f Set Don't Fragment flag in packet.
    -i TTL Time To Live.
    -v TOS Type Of Service.
    -r count Record route for count hops.
    -s count Timestamp for count hops.
    -j host-list Loose source route along host-list.
    -k host-list Strict source route along host-list.
    -w timeout Timeout in milliseconds to wait for each reply.

    C:\Documents and Settings\JC>
     
  5. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    You didn't do any of the diagnostic pings, and note the red text and the explanation of where to get the actual values.

    One thing I note is you appear to have ICS enabled, are you attempting to share this connection? If not, I suggest disabling ICS: Disable ICS for XP & Vista Tutorial
     
  6. henny212

    henny212 Thread Starter

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    Aug 22, 2009
    Messages:
    51
    Sorry about that. just waiting for the computer to reboot. thats another problem with this computer. it hardly ever is used yet. it is very slow at start up. will do the diagnostic pings once rebooted.
     
  7. henny212

    henny212 Thread Starter

    Joined:
    Aug 22, 2009
    Messages:
    51
    Sorry About that. just rebooting the computer. funny thing is, the computer isnt used so theres hardly anything on it, yet it takes forever to boot. must be something big wrong with this computer. will do the diagnostic pings asap
    thanks
     
  8. henny212

    henny212 Thread Starter

    Joined:
    Aug 22, 2009
    Messages:
    51
    not quite sure what i am meant to type in for the computer_ip_address ping. everything i try either says syntax is incorrect or ping request could not find host.....
     
  9. henny212

    henny212 Thread Starter

    Joined:
    Aug 22, 2009
    Messages:
    51
    The problem has been solved.. thanks heaps for all your help, it is greatly appreciated. :)
     
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