Solved: Internet Options not working in Vista

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casperboy77

Thread Starter
Joined
Sep 7, 2006
Messages
24
Suddenly out of the blue one day I cannot access Internet Options from the tools menu in IE7 on Vista Ultimate. I also cannot open Internet options from the control panel. When I click on it nothing happens. I tried to run Spybot. I tried running IE7 as administrator and it says: This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. I checked and IE7 has full permissions and no restrictions. I am also logged in as an administrator. I tried sfc /scannow in an elivated command prompt and it said it found errors but couldn't fix them. I also ran system restore and it cannot restore anything no matter what date I choose. Can anyone explain what suddenly happened to my Vista out of the blue? I run the latest Mcafee by the way.

If the only suggestions are to reinstall or do a repair install then: I am going to go back to XP Pro. I know that Vista cost me $390.00 but it just has major problems randomly popup that can't easily be fixed. So here are a few questions about going back. Is there a program to convert all my e-mails from Windows Mail back to Outlook Express? Is there anything else I should be worried about or thinking about? Thanks for your help.

-Jim
 
Joined
Aug 1, 2003
Messages
51,988
It sounds like you are infected. Post a log from HijackThis in the Malware forum and have a Gold Shield help you clean up.

There is no repair installation for Vista. Malware routinely changes permissions so you lose access to try to remove it.
 

casperboy77

Thread Starter
Joined
Sep 7, 2006
Messages
24
Elvandil, thanks for your reply. I am having a little bit of difficulty finding a malware forum to upload the log to. I posted it below. Thanks again for your help.

Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:27:49 PM, on 11/6/2007
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16546)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\SYSTEM32\taskeng.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\SignupShield\bin\signupshield.exe
C:\Windows\Samsung\PanelMgr\SSMMgr.exe
C:\Program Files\IconSaver\IconSaver.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Windows\System32\oodtray.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Windows\SOUNDMAN.EXE
C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe
C:\Program Files\Mediafour\MacDrive 7\MacDrive.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Registry Clean Expert\RCHelper.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Hallmark\Hallmark Card Studio 2007 Deluxe\Planner\PLNRnote.exe
C:\Program Files\Verizon Wireless\V CAST Music Manager\MEMonitor.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9d.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.1.3.28.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: (no name) - {DE9C389F-3316-41A7-809B-AA305ED9D922} - (no file)
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [signupshield] C:\Program Files\SignupShield\bin\signupshield.exe
O4 - HKLM\..\Run: [Samsung PanelMgr] C:\Windows\Samsung\PanelMgr\SSMMgr.exe /autorun
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [IconSaver] C:\Program Files\IconSaver\IconSaver.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DSS] C:\Windows\winoscnfg.exe
O4 - HKLM\..\Run: [OODefragTray] C:\Windows\system32\oodtray.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [Corel Photo Downloader] "C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe" -startup
O4 - HKLM\..\Run: [{B179023B-6238-4499-8F26-CD73E9D90E0A}] "C:\Program Files\Mediafour\MacDrive 7\MacDrive.exe"
O4 - HKLM\..\Run: [MDGetStarted.exe] "C:\Program Files\Mediafour\MacDrive 7\MDGetStarted.exe" /auto
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [RegClean Expert Scheduler] "C:\Program Files\Registry Clean Expert\RCHelper.exe" /startup
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [DSS] C:\Windows\WzdInsDLL.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: MEMonitor.lnk = C:\Program Files\Verizon Wireless\V CAST Music Manager\MEMonitor.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Event Planner Reminder.lnk = ?
O8 - Extra context menu item: &Fill This Field (SignupShield) - res://C:\Program Files\SignupShield\bin\susie.dll/202
O8 - Extra context menu item: &Fill-in (SignupShield) - res://C:\Program Files\SignupShield\bin\susie.dll/204
O8 - Extra context menu item: &Save Form (SignupShield) - res://C:\Program Files\SignupShield\bin\susie.dll/201
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Open SignupShield &Popup - res://C:\Program Files\SignupShield\bin\susie.dll/203
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MIC273~1\Office12\REFIEBAR.DLL
O9 - Extra button: Open SignupShield &Popup - {427FB75E-EB0C-4610-B790-EC737925E7C7} - C:\Program Files\SignupShield\bin\Susie.dll (HKCU)
O9 - Extra 'Tools' menuitem: Open SignupShield &Popup - {427FB75E-EB0C-4610-B790-EC737925E7C7} - C:\Program Files\SignupShield\bin\Susie.dll (HKCU)
O9 - Extra button: (no name) - {b0b737e2-831e-4d94-9b72-6514f7a82ae5} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Save form data to SignupShield - {b0b737e2-831e-4d94-9b72-6514f7a82ae5} - (no file) (HKCU)
O9 - Extra button: Fill-in from SignupShield - {E8DF2E19-404A-4e26-A260-F29D0380FDFC} - C:\Program Files\SignupShield\bin\Susie.dll (HKCU)
O9 - Extra 'Tools' menuitem: Fill-in from SignupShield - {E8DF2E19-404A-4e26-A260-F29D0380FDFC} - C:\Program Files\SignupShield\bin\Susie.dll (HKCU)
O9 - Extra button: Automatically navigates to a sign-in page you select and then clicks the submit button for you. - {E8DF2E20-404A-4e26-A260-F29D0380FDFC} - C:\Program Files\SignupShield\bin\Susie.dll (HKCU)
O13 - Gopher Prefix:
O15 - Trusted Zone: http://www.msi.com.tw
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/20061205/qtinstall.info.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {8167C273-DF59-4416-B647-C8BB2C7EE83E} (WebSDev Control) - http://liveupdate.msi.com.tw/autobios/LOnline/install.cab
O16 - DPF: {8A0019EB-51FA-4AE5-A40B-C0496BBFC739} (Verizon Wireless Media Upload) - http://picture.vzw.com/activex/VerizonWirelessUploadControl.cab
O16 - DPF: {8FD07749-EFFA-48C6-947C-45A8D7BF422F} (CLVistaGenie Control) - http://www.cyberlink.com/vista/prog/CLVistaGenie.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~3\Office12\GR99D3~1.DLL
O22 - SharedTaskScheduler: Windows DreamScene - {E31004D1-A431-41B8-826F-E902F9D95C81} - C:\Windows\System32\DreamScene.dll
O22 - SharedTaskScheduler: Stardock Vista ControlPanel Extension - {EC654325-1273-C2A9-2B7C-45D29BCE68FD} - C:\PROGRA~1\Stardock\OBJECT~1\DESKSC~1\DesktopControlPanel.dll
O22 - SharedTaskScheduler: StardockDreamController - {EC654325-1273-C2A9-2B7C-45D29BCE68FF} - C:\PROGRA~1\Stardock\OBJECT~1\DESKSC~1\DreamControl.dll
O22 - SharedTaskScheduler: Deskscapes - {EC654325-1273-C2A9-2B7C-45D29BCE68FB} - C:\PROGRA~1\Stardock\OBJECT~1\DESKSC~1\deskscapes.dll
O23 - Service: McAfee Application Installer Cleanup (0063871194371836) (0063871194371836mcinstcleanup) - McAfee, Inc. - C:\Users\JIMWOO~1\AppData\Local\Temp\006387~1.EXE
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AST Service (astcc) - Nalpeiron Ltd. - C:\Windows\system32\astsrv.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: InstallShield Licensing Service - Macrovision - C:\Program Files\Common Files\InstallShield Shared\Service\InstallShield Licensing Service.exe
O23 - Service: Process Monitor (LVPrcSrv) - Unknown owner - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe (file missing)
O23 - Service: MacDriveService - Mediafour Corporation - C:\Program Files\Mediafour\MacDrive 7\MacDriveService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: O&O Defrag - O&O Software GmbH - C:\Windows\system32\oodag.exe
O23 - Service: Panda Software Controller - Unknown owner - C:\Program Files\Panda Software\Panda Antivirus 2007\PsCtrls.exe (file missing)
O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\system32\PSIService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe

--
End of file - 13907 bytes
 

casperboy77

Thread Starter
Joined
Sep 7, 2006
Messages
24
I completly fixed the problem. I will let you know what it was and how I did it incase anyone else has this problem. From an elevated command prompt I typed sfc /scannow. When sfc was done it found errors but could not fix them. I went to c:/windows/logs/cbs/cbs.log and opened it in notepad. It was a huge file and took forever. The file was way to huge to sit there and read all day. So in notepad with the file open I pressed ctrl-f and typed "Cannot repair member file" without the quotes. (I found that info here:http://support.microsoft.com/kb/928228/en-us ) I found that there were about 10 or so errors all about the same file: rasman.dll I searched and searched the web for about an hour trying to figure out how to get this file off my Vista dvd. I eventually just found a website that had it for download for free. I downloaded the file and put it on my desktop. I used <reference removed> available for free at: <URL Removed> and used a file manager and opened c:/windows/system32 and renamed the rasman.dll to rasmanOLD.dll and copied the new rasman.dll file into the system32 folder. I rebooted the computer. Now everything works 100% my internet options, delete browsing history and a few other things work flawlessly. I guess I'll be keeping Vista around a bit longer. I hope this helps other people with the same problem.
 
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