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Solved: Internet Problem!

Discussion in 'Networking' started by JoshFFuller, Apr 23, 2010.

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  1. JoshFFuller

    JoshFFuller Thread Starter

    Joined:
    Apr 23, 2010
    Messages:
    9
    Hello, I have recently been having a problem with my computer's internet connection. I can browse the internet but I can't update my anti-virus or connect to AIM. It keeps telling me that my network is configured wrong, but I didn't change anything. Any ideas how to fix it?

    Thank you in advance. -Joshua Fuller
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Let's start with some basic information and some things you should try to narrow down the issue.



    Please supply the following info, exact make and models of the equipment please.

    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model and hardware version of the router (if a separate unit).
    Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.




    Please give an exact description of your problem symptoms, including the exact text of any error messages.



    • Have you tried to do a system restore to before the problem occurred?
    • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
    • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
    • For wireless connection issues, have you removed all the stored wireless network profiles and then searched for the network?
    • For wireless laptops, have you made SURE the wireless switch is on?
    • For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
    • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
    • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?





    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    Type the following commands on separate lines, following each one with the Enter key:

    PING 74.125.45.100

    PING yahoo.com

    NBTSTAT -n

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. JoshFFuller

    JoshFFuller Thread Starter

    Joined:
    Apr 23, 2010
    Messages:
    9
    ISP- verizon

    broadband modem- westell versalink model 372w
    wireless receiver- netgear n usb adapter wn111v2
    wireless wep
    vista home
    using firefox
    problem: i can browse online but I can't log into AIM or update my anti-virus, it keeps disconnecting after trying to configure, it keeps saying "network connection fail. please check the network configuration and retry"
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Josh>ping yahoo.com

    Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
    Reply from 209.191.122.70: bytes=32 time=124ms TTL=54
    Reply from 209.191.122.70: bytes=32 time=118ms TTL=54
    Reply from 209.191.122.70: bytes=32 time=116ms TTL=54
    Reply from 209.191.122.70: bytes=32 time=117ms TTL=54

    Ping statistics for 209.191.122.70:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 116ms, Maximum = 124ms, Average = 118ms

    C:\Users\Josh>ping 74.125.45.100

    Pinging 74.125.45.100 with 32 bytes of data:
    Reply from 74.125.45.100: bytes=32 time=149ms TTL=242
    Reply from 74.125.45.100: bytes=32 time=149ms TTL=242
    Reply from 74.125.45.100: bytes=32 time=148ms TTL=242
    Reply from 74.125.45.100: bytes=32 time=148ms TTL=242

    Ping statistics for 74.125.45.100:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 148ms, Maximum = 149ms, Average = 148ms

    C:\Users\Josh>nbtstat -n

    Local Area Connection:
    Node IpAddress: [0.0.0.0] Scope Id: []

    No names in cache

    Wireless Network Connection:
    Node IpAddress: [192.168.1.45] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    JOSH <00> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    WORKGROUP <1E> GROUP Registered
    JOSH <20> UNIQUE Registered

    C:\Users\Josh>
    C:\Users\Josh>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Josh
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : myhome.westell.com

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : myhome.westell.com
    Description . . . . . . . . . . . : RangeMax Wireless-N USB Adapter WN111v2
    Physical Address. . . . . . . . . : 00-22-3F-96-65-AD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::8d5a:9bd2:80ec:744e%14(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.45(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Friday, April 23, 2010 10:16:21 AM
    Lease Expires . . . . . . . . . . : Saturday, April 24, 2010 7:52:09 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 318775871
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-13-CF-12-00-11-2F-FB-D1-CB

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
    Physical Address. . . . . . . . . : 00-11-2F-FB-D1-CB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : myhome.westell.com
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e74:2cff:1d30:3f57:fed2(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::2cff:1d30:3f57:fed2%10(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Josh>
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    This suggests a firewall is mis-configured and is causing your connections with those applications to fail.
     
  5. JoshFFuller

    JoshFFuller Thread Starter

    Joined:
    Apr 23, 2010
    Messages:
    9
    thank you, i reset my firewall and everything is working now, thank you again for all your help
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    You're welcome. :)
     
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