Solved: Internet Set Up for First Time

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baxter12

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Feb 11, 2013
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11
Hello,

I have a Dell ATG Laptop (an older model) that I just loaded Window's XP (service pack 2) on it by a cd. The next thing I am looking to do is set up the internet. I haven't been able to get that going just yet. I could really use some support on how to get the internet connected with no router. I have a high speed internet connection through our cable provider (ethernet -lan connection) that works on my current computer. I have listed below some things I have tried to check and do.

1. When I go to connect to the internet, it says page cannot be displayed.
2. There is a 1394 Connection established even when the ethernet cord is not plugged in.
3. When I pull up the 1394 connection from the pop up in the bottom right hand corner and click the support tab no IP Address appears.
4. I have tried to click the repair button but get the following message.
"Failed to query TCP/IP settings of the connection. Cannot proceed"
5. I have clicked the start button, run tried ipconfig and ipconfig/all and get no response and no flicker of a black screen.
6. I have tried the following two entries in the command screen and rebooted. This did not work.
netsh int ip reset reset.log
netsh winsock reset catalog
7. I have walked through this website and could not find anything that was missing or working improperly.
How to troubleshoot missing network connections icons in Windows Server 2003 and in Windows XP
8. I have the internet protocol (TCP/IP) properties set to obtain an IP address automatically and obtain DNS server address automatically under that 1394 connection that is already set up.
9. I have tried to set up a new connection for the internet and haven't had much success with doing so.
10. I have tried to ping the address 127.0.0.1 and was able to send and receive data with no error messages.

I would really appreciate any support to determining what the problem could be.

Thank you!
 
Joined
Jan 14, 2013
Messages
137
Hi Baxter,

1394 is totally different thing. See its description http://en.wikipedia.org/wiki/IEEE_1394.
If i understand it correctly, it is direct connection from your modem to the computer(no router). Its looks like your ethernet adapter is not responding. Go to device manager and check your network adapter driver status. Better to uninstall and reinstall its driver. If you can't locate the Network Adapter, go to BIOS and make sure the Onboard LAN is enabled.
 

baxter12

Thread Starter
Joined
Feb 11, 2013
Messages
11
HI Lucky09,

I have entered the BIOS mode and saw the Intergreated NIC ia enabled with PXE. I have also checked the network adapter and uninstalled and reinstalled the driver. I still don't have a connection. Do you happen to have any other ideas?

Thank you!

Baxter
 
Joined
Jan 14, 2013
Messages
137
I'm assuming the driver for your NIC is listed normally and don't have error. Is it giving you result on ipconfig now after you uninstall and reinstall the driver? If not, try ipconfig while the ethernet adapter is unplug just for testing purpose.
Temporary disable your Security SW as well or try Safe mode with networking
 

TerryNet

Terry
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Mar 23, 2005
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80,758
And remember to power cycle (unplug for 30 seconds) the modem when switching the device connected to it.
 

baxter12

Thread Starter
Joined
Feb 11, 2013
Messages
11
I have tried the ipconfig in safe mode with networking and no luck. I did mention before I reinstalled the 1394 network adapter. But, I just looked under device manager to see network adapters and saw the following list. Did you mean for me to reinstall one of these options?
 

Attachments

Joined
Jan 14, 2013
Messages
137
Thanks for the screenshot. that really helped. It shows your Ethernet Controller/ Network Controller under Other Devices which only tells us that it can be recognized as Hardware but the driver is not installed. You may not noticed yet the other problems but there are more than internet. Everything on other devices means missing driver. I'm assuming, you used a retail version of OS. What is the exact model of Dell Laptop? you may want to go to their website and look for your model's SW and driver downloads if it's still available.
 

baxter12

Thread Starter
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Feb 11, 2013
Messages
11
Thanks for the info Lucky it's a Dell Latitude 630. Is there anything else you recommend to update based on the other devices area in the device manager section?
 
Joined
Jan 14, 2013
Messages
137
Thank you. It should work with the correct drivers. Feel free to post back if you'll have more questions.
 
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