Solved: IP address lost after power cut

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Polly757

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Dec 8, 2011
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Yesterday we had a powercut and when I restarted one of the computers on our network (LAN) afterwards it could not connect to the internet. The on-screen message was that it was 'acquiring IP address', and then 'unable to find IP address' and sometimes 'There is an IP address conflict with another system on the network'.
The IP address now reads 0.0.0.0. and the subnet mask reads 0.0.0.0. Typically, I had not written down the IP address before the crash.

The computer in question is an AMD Athlon (tm) 64 processor running Windows XP (2002)

I have no idea what to do. Any suggestions would be very welcome.

Thanks in advance.
 
Joined
Dec 8, 2011
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what is the os of the computer, describe your lan setup in more details(dhcp etc?). if windows xp go into command prompt ipconfig/release then ipconfig/renew. Win 7 just renew command will do.
 

etaf

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Joined
Oct 2, 2003
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65,435
First Name
Wayne
post an ipconfig /all

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From a Johnwill post

IP addresses of all zeros are normally caused by one of the following.

Diagnosis:

  1. DHCP Service not running.
  2. Duplicate IP address on the network.
  3. Bad NIC card drivers.
  4. Defective NIC hardware.

Resolution:

  1. Check Control Panel, Administrative Tools, Services. The DHCP Client service should be Started and its Startup Type should be Automatic.
  2. Turn off ALL of the computers and other network connected devices, restart (power cycle) the router, then restart all the computers and other network devices.
  3. Check for upgraded drivers and/or reload the Network drivers.
  4. Replace the Network Interface Card.
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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------
 

Polly757

Thread Starter
Joined
Dec 8, 2011
Messages
3
Many thanks for the various replies. I have to admit to not understanding them all and was about to start Googling the various phrases however I have just switched on the problematic computer (there has been another power cut today while I was out) and as if by magic, it is all working again! Most peculiar.
 

etaf

Moderator
Joined
Oct 2, 2003
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65,435
First Name
Wayne
(y) its all working
there has been another power cut today while I was out
i would get some surge protectors if not already fitted otherwise you may have more issues and electrical devices damaged
 
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