1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: iPhone, preventing on-phone deletions from deleting server data

Discussion in 'Business Applications' started by FailSafe, Jan 24, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. FailSafe

    FailSafe Thread Starter

    Joined:
    Jan 6, 2010
    Messages:
    20
    Recently at the AT&T store, I bought the latest iPhone and passed on my old model to a colleague. The sales person deleted all my entries (email, calendar, contacts) on the old one before handing it over to my colleague. This not only deleted the data on the iPhone, but also wiped out the data on our server at work.

    How could this have been prevented?
     
  2. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    By not having an AT&T employee delete the data. A simple hard reset should have wiped out the data and settings on the phone without deleting anything from the server.
     
  3. FailSafe

    FailSafe Thread Starter

    Joined:
    Jan 6, 2010
    Messages:
    20
    Good point about the hard reset. But I wanted to retain all the apps, too. Is there a way to delete the personal data (email, contacts, calendar), w/o affecting server data, while retaining the apps?
     
  4. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    If the iPhone is linked to an Exchange server, then that link would have to be removed first.
     
  5. FailSafe

    FailSafe Thread Starter

    Joined:
    Jan 6, 2010
    Messages:
    20
    I understand and agree. Thanks.
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/897163

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice