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Solved: IPv4 Connectivity Local IPv6 Connectivity Limited

Discussion in 'Networking' started by SouthW, May 4, 2009.

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  1. SouthW

    SouthW Thread Starter

    Joined:
    May 4, 2009
    Messages:
    3
    A computer running Vista Home Premium (Service Pack 1) says IPv4 Connectivity: Local and IPv6 Connectivity: Limited whether I use a wireless connection or a Ethernet cable. It appears to be connected and has Excellent signal strength when I use wireless, but I cant ping anything. In Device Manager Microsoft 6to4 Adapter had a Code 10 - This device cannot start error. I disabled it thinking that it might be the problem. It didn't solve anything but I left it disabled. The other drivers seem happy. I also read that the Internet Protocol Version 6 isn't used so I unchecked it in the connection properties.

    ipconfig when connected wirelessly (I can take another of the ENET connection if that would help) :

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Jennifer>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Jennifer-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : ip3networks.com

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : ip3networks.com
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Connection
    Physical Address. . . . . . . . . : 00-19-D2-4C-77-16
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 10.71.0.147(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.240.0
    Lease Obtained. . . . . . . . . . : Monday, May 04, 2009 10:33:00 PM
    Lease Expires . . . . . . . . . . : Monday, May 04, 2009 11:20:31 PM
    Default Gateway . . . . . . . . . : 10.71.0.1
    DHCP Server . . . . . . . . . . . : 10.71.0.1
    DNS Servers . . . . . . . . . . . : 10.61.32.1
    1.1.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : ip3networks.com
    Description . . . . . . . . . . . : Intel(R) PRO/1000 PL Network Connection
    Physical Address. . . . . . . . . : 00-16-36-F0-2D-49
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Any ideas?

    Thanks
     
  2. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    What is the problem? Chances are very small that your ISP supports IPv6, so no connectivity should be expected.
     
  3. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output!

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 206.190.60.37

    PING yahoo.com


    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

    <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  4. SouthW

    SouthW Thread Starter

    Joined:
    May 4, 2009
    Messages:
    3
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Jennifer>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Jennifer-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : ip3networks.com

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : ip3networks.com
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
    nection
    Physical Address. . . . . . . . . : 00-19-D2-4C-77-16
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 10.71.0.147(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.240.0
    Lease Obtained. . . . . . . . . . : Tuesday, May 05, 2009 5:29:08 PM
    Lease Expires . . . . . . . . . . : Tuesday, May 05, 2009 5:49:07 PM
    Default Gateway . . . . . . . . . : 10.71.0.1
    DHCP Server . . . . . . . . . . . : 10.71.0.1
    DNS Servers . . . . . . . . . . . : 10.61.32.1
    1.1.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : ip3networks.com
    Description . . . . . . . . . . . : Intel(R) PRO/1000 PL Network Connection
    Physical Address. . . . . . . . . : 00-16-36-F0-2D-49
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Jennifer>ping 10.71.0.147

    Pinging 10.71.0.147 with 32 bytes of data:
    Reply from 10.71.0.147: bytes=32 time<1ms TTL=128
    Reply from 10.71.0.147: bytes=32 time<1ms TTL=128
    Reply from 10.71.0.147: bytes=32 time<1ms TTL=128
    Reply from 10.71.0.147: bytes=32 time<1ms TTL=128

    Ping statistics for 10.71.0.147:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\Jennifer>ping 10.71.0.1

    Pinging 10.71.0.1 with 32 bytes of data:
    Reply from 10.71.0.1: bytes=32 time=22ms TTL=64
    Reply from 10.71.0.1: bytes=32 time=22ms TTL=64
    Reply from 10.71.0.1: bytes=32 time=22ms TTL=64
    Reply from 10.71.0.1: bytes=32 time=21ms TTL=64

    Ping statistics for 10.71.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 22ms, Average = 21ms

    C:\Users\Jennifer>ping 10.61.32.1

    Pinging 10.61.32.1 with 32 bytes of data:
    Reply from 10.61.32.1: bytes=32 time=22ms TTL=64
    Reply from 10.61.32.1: bytes=32 time=21ms TTL=64
    Reply from 10.61.32.1: bytes=32 time=22ms TTL=64
    Reply from 10.61.32.1: bytes=32 time=22ms TTL=64

    Ping statistics for 10.61.32.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 22ms, Average = 21ms

    C:\Users\Jennifer>ping 206.190.60.37

    Pinging 206.190.60.37 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\Jennifer>ping yahoo.com

    Pinging yahoo.com [69.147.114.224] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 69.147.114.224:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
     
  5. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,586
    Are you using a non-Windows firewall (security suite)? If so, please tell us which it is; uninstall it and see if it makes a difference.

    Does any computer get internet access through that router?
     
  6. SouthW

    SouthW Thread Starter

    Joined:
    May 4, 2009
    Messages:
    3
    I have Zone Alarm installed on both my computers. I disabled the one on my laptop when it stopped having an internet connection. Apparently shutting it down wasn't enough because I uninstalled and now it works. Thanks
     
  7. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,586
    You're welcome. :) If you like ZoneAlarm you can now reinstall it and it will give you good service until the next little glitch. And now you know the routine to follow.
     
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