1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Is any one there to help me? I included hijack log

Discussion in 'Virus & Other Malware Removal' started by airrunk2, Nov 7, 2007.

Thread Status:
Not open for further replies.
Advertisement
  1. airrunk2

    airrunk2 Thread Starter

    Joined:
    Oct 29, 2007
    Messages:
    20
    I have posted twice now and no one seems to answer. I will keep trying. I have the same problem as many other. A warning message about potential sypware operation and lost control panel with no administrator access. I included the hijack log I hope some one can help me soon.:confused:
     

    Attached Files:

  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Hi, Welcome to TSG!!

    Download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    --------------------------------------------------------------------
    1. Close any open browsers.

    2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    --------------------------------------------------------------------

    Double click on combofix.exe & follow the prompts.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**
     
  3. airrunk2

    airrunk2 Thread Starter

    Joined:
    Oct 29, 2007
    Messages:
    20
    Thanks so much for helping me I attached the two new reports. hope to hear from you soon.
     

    Attached Files:

  4. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Please download ATF Cleaner by Atribune.
    This program is for XP and Windows 2000 only

    • Double-click ATF-Cleaner.exe to run the program.
      Under Main choose: Select All
      Click the Empty Selected button.

    Click Exit on the Main menu to close the program.



    Download and scan with SUPERAntiSpyware Free for Home Users
    • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
    • An icon will be created on your desktop. Double-click that icon to launch the program.
    • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
    • Under "Configuration and Preferences", click the Preferences button.
    • Click the Scanning Control tab.
    • Under Scanner Options make sure the following are checked (leave all others unchecked):
      • Close browsers before scanning.
      • Scan for tracking cookies.
      • Terminate memory threats before quarantining.
    • Click the "Close" button to leave the control center screen.
    • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan.
    • Click "Next" to start the scan. Please be patient while it scans your computer.
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes".
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.
      • Click Preferences, then click the Statistics/Logs tab.
      • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
      • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
      • Please copy and paste the Scan Log results in your next reply with a new hijackthis log.
    • Click Close to exit the program.



    Also please run an on-line virus scan:
    Please perform a scan with Kaspersky Webscan Online Virus Scanner

    1. Read the Requirements and Privacy statement, then select "Accept".
    2. A new window will appear promting you to install an ActiveX component from Kaspersky - "Do you want to install this software?".
    3. Click "Yes" or select "Install" to download the ActiveX controls that allows ActiveScan to run.
    4. When the download is complete it will say ready, click "Next".
    5. Click "Scan Settings" and check the option to use the Extended Database if available otherwise Standard).
    6. Click "Scan Options" and select both "Scan Archives" and "Scan Mail Bases".
    7. Click "OK".
    8. Under "Select a target to scan", click on "My Computer".
    9. When the scan is complete choose to save the results as "Save as Text" named kaspersky.txt to your desktop and post them in your next reply.

    Kaspersky does not remove anything but will provide a log of anything it finds. On August 8th, 2006 Kaspersky updated the software used for Free Online Virus Scanner. In order to continue using the online scanner you will need to uninstall the old version (if previously used) from your Add/Remove Programs list and then install the latest version. To do this, follow the steps here and reboot afterwards if your system does not reboot automatically or it will show 'Kaspersky Online Scanner license key was not found!
     
  5. airrunk2

    airrunk2 Thread Starter

    Joined:
    Oct 29, 2007
    Messages:
    20
    Here's the latest and greatest. also when we get done I still need to re-instate my control panel. the cpu is behaving better already!
     

    Attached Files:

  6. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Run HJT again and put a check in the following:

    O20 - Winlogon Notify: __c00DDA58 - C:\WINDOWS\system32\__c00DDA58.dat (file missing)
    O24 - Desktop Component 0: my current home page - file:///C:\WINDOWS\privacy_danger\index.htm

    Close all applications and browser windows before you click "fix checked".


    Empty this folder:
    C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery


    Empty this folder:
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine


    Clear your java cache as described here: http://www.java.com/en/download/help/5000020300.xml


    Empty the Deleted items from Personal Folders "Natalie Moore\Desktop\Natalie's School Documents\Outlook.pst"



    Please download the OTMoveIt by OldTimer.
    • Save it to your desktop.
    • Please double-click OTMoveIt.exe to run it.
    • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

    • Return to OTMoveIt, right click on the "Paste List of Files/Folders to be moved" window and choose Paste.
    • Click the red Moveit! button.
    • Close OTMoveIt
    If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.



    [​IMG] Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. This is NOT supported for use in 9x or ME and probably will not install in those systems

    Ugrading Java:
    • Download the latest version of Java Runtime Environment (JRE) 6 update 3.
    • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
    • Click the "Download" button to the right.
    • Check the box that says: "Accept License Agreement".
    • The page will refresh.
    • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
    • Close any programs you may have running - especially your web browser.
    • Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
    • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove each Java version.
    • Reboot your computer once all Java components are removed.
    • Then from your desktop double-click on the download to install the newest version.
     
  7. airrunk2

    airrunk2 Thread Starter

    Joined:
    Oct 29, 2007
    Messages:
    20
    Everything thing seems to be back to normal. I couldn't find any of the files that you told me to delete. I even ran a search for them. Is this a problem? Also should I keep all of the programs that I have just installed or are most of them diagnostic programs? Thanks for all of your help and I will make that donation soon.
     
  8. airrunk2

    airrunk2 Thread Starter

    Joined:
    Oct 29, 2007
    Messages:
    20
    one more thing. do I need to clear my restore points and start with a new one today?
     
  9. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    I would like you to post one more hijackthis log.

    You can and should remove all of the tools previously downloaded and/or folders associated with them now. It is pointless to keep these tools around as they are updated so frequently that the tools can be outdated within a few days, sometimes within just hours.

    OTMoveIt by OldTimer has a CleanUp! option you can use to remove most of the fixes and associated files and folders if you want to use that. If you get a warning from your firewall or other security programs regarding OTMoveIt attempting to contact the internet you should allow it to do so. Also remove OTMoveIt.


    It's a good idea to Flush your System Restore after removing malware:
    Turn off system restore and then turn it back on: http://support.microsoft.com/kb/310405



    Clean up your PC


    Here are some additional links for you to check out to help you with your computer security.

    How did I get infected in the first place.

    Secunia software inspector & update checker

    Good free tools and advice on how to tighten your security settings.

    Security Help Tools
     
  10. airrunk2

    airrunk2 Thread Starter

    Joined:
    Oct 29, 2007
    Messages:
    20
    okay as soon as you think this log is good then I will get rid of all that stuff and up grade my security.
     

    Attached Files:

  11. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    (y) Looks fine.
     
  12. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/649094

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice