1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Is it me?

Discussion in 'Windows 7' started by portlord1, Apr 14, 2012.

Thread Status:
Not open for further replies.
Advertisement
  1. portlord1

    portlord1 Thread Starter

    Joined:
    Apr 14, 2012
    Messages:
    11
    Now using my sons netbook to upload this post as tried 4 times on my laptop without success.My laptop is having issues viewing web pages/log in attempts failing/Hotmail stalling/uploading pics failing.Just redone a fresh install of windows because of this but still have the same problems.Dont know if its an internet connection problem as a new wireless card was installed some months ago or if it is a software issue.Happens with explorer/chrome/mozilla.Have included the following sys info and details below.regards frustrated .:confused:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD Turion(tm) X2 Dual-Core Mobile RM-77, AMD64 Family 17 Model 3 Stepping 1
    Processor Count: 2
    RAM: 3838 Mb
    Graphics Card: ATI Radeon 3100 Graphics, 256 Mb
    Hard Drives: C: Total - 291612 MB, Free - 237906 MB; E: Total - 124 MB, Free - 115 MB;
    Motherboard: TOSHIBA, KSWAE
    Antivirus: avast! Antivirus, Updated and Enabled

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 7:50:44 PM, on 14/04/2012
    Platform: Unknown Windows (WinNT 6.01.3505 SP1)
    MSIE: Internet Explorer v9.00 (9.00.8112.16443)
    Boot mode: Normal
    Running processes:
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Program Files (x86)\EPSON Software\Event Manager\EEventManager.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office12\GR469A~1.DLL
    O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
    O4 - HKCU\..\Run: [NX430 TX435(Network)] C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIHBP.EXE /FU "C:\Users\Michael\AppData\Local\Temp\E_SFC9.tmp" /EF "HKCU"
    O4 - HKCU\..\Run: [Google Update] "C:\Users\Michael\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O13 - Gopher Prefix:
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~2\MICROS~1\Office12\GRA32A~1.DLL
    O23 - Service: ABBYY FineReader 9.0 Sprint Licensing Service (ABBYY.Licensing.FineReader.Sprint.9.0) - ABBYY - C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSVC.exe
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    O23 - Service: WSWNA3100 - Unknown owner - C:\Program Files (x86)\NETGEAR\WNA3100\WifiSvc.exe
    --
    End of file - 8096 bytes
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,892
    moved to windows 7 forum as thats what you are reporting has having - wonder why you posted in vista forum

    as you have done a complete re-install of windows - its unlikely to be a virus
    but you have a lot of missing files

    how did you do a fresh install - did you delete and recreate the partition and reformat - OR did you do a repair ?

    make and model of the PC
     
  3. portlord1

    portlord1 Thread Starter

    Joined:
    Apr 14, 2012
    Messages:
    11
    sorry bout the forum issue.Computer is a toshiba satellite L500D laptop.Told the comp shop to delete everything except certain folders and re install windows due to problems.Did say to me something about leaving partition for Toshiba and windows reason.
     
  4. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,892
    not sure they have done a very good job - and not sure why they have left the partition - unless they are refereing to a recovery partition on the toshiba - mmmmmmmm

    I assume the certain folders had data you wanted to keep - correct - NOT programs , as they would need to be re-installed from the original installation files

    why did it go back to the shop
    did you pay the shop - if so you may want to make them do the job correctly
    or
    have you made a recovery set of CDs from the toshiba - this is usually asked for when you first install

    how old is the laptop

    can you copy all the data off onto an external harddrive and then re-install the windows system again

    did the laptop come with windows 7 originally - whats on the CoA label on the bottom of the PC
    http://www.microsoft.com/en-gb/howtotell/Hardware.aspx#PCPurchase

    how to do a recovery if it has a hidden partition
    http://askiris.toshiba.com/ToshibaS...ceId=&dialogID=121170782&stateId=0 0 81416247
     
  5. portlord1

    portlord1 Thread Starter

    Joined:
    Apr 14, 2012
    Messages:
    11
    data kept was personal files/folders,not programs.I seem to recall that not long after i bought the laptop that i think vista was released and seem sure i applied/received a free disk and installed it.Trying to find it.This could be the problem with missing files perhaps or have i got it arse about.lol
    laptop is about 3-4 years old.No backup disks.eyesight is not what it used to be and sticker is worn on underside.can barely make out product key.I took it back as i was unhappy about the filures and slow if any connection on websites.My son used this computer as well as me but now he has his own so there was a build up of crap to be cleaned so time to get it done as well.
     
  6. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,892
    not sure why it now has windows 7 - 3-4 years old would be vista / or XP

    can we see a screen shot of the disk manager and the system general tab

    start>control panel > administrative tools > computer manager > disk manager
    start>control panel > system


    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  7. portlord1

    portlord1 Thread Starter

    Joined:
    Apr 14, 2012
    Messages:
    11
    sorry but cannot obtain screen shot.(thats a pain)computer says no.Anyhows will try to explain by visual experience.

    start>control panel > administrative tools > computer manager > disk manager
    result-
    shows 3 volumes.first two unnamed but last is c .All simple basic and healthy except last is NTFS
    1st is recovery partition.2nd is primary partition and last is c (system.boot.page file.active.crash dump.primary partition)
    no fault tolerances and no overhead % .
    disk 0 is basic and online with 3 volumes.
    first two are 100% and last is 82% free.

    start>control panel > system
    result-( the important bits)
    windows 7 home premium
    service pack 1
    64 bit op system
    and windows is activated with product i.d
     
  8. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,892
    I think you should re-install windows and make sure you have a good installation

    you may want to take the PC back to the shop and get then to do the job correctly

    I'm just a little concerned about what software you have licensed -
    Did the shop install windows 7 for you , and if so did they give you any DVDs and the license key ?

    use this program http://www.magicaljellybean.com/keyfinder/ to find the windows key and make a note of it

    you do have a recovery partition - so

    1) you should make some recovery DVDs
    2) you could recovery the system back to factory default again

    for 1)
    There should be a program on the PC -
    have a read here - it explains how to create the recovery DVD
    http://forums.toshiba.com/t5/System...To-Create-Purchase-Recovery-Media/ta-p/268269
    which should create windows 7 recovery CDs

    for 2)
    Make sure you have backed up all your data onto an external source - harddrive etc
    http://askiris.toshiba.com/ToshibaS...ceId=&dialogID=121170782&stateId=0 0 81416247
     
  9. portlord1

    portlord1 Thread Starter

    Joined:
    Apr 14, 2012
    Messages:
    11
    Thanks for the advice etaf.
    Am not game enough to do the re-install myself and dont have an external drive to save what i want to as it is a lot of music/pics and video.
    Will take computer back to the shop tomorrow and have them look further into what we have discovered so far. When i get it back fixed i will try to explain on this post the problem/fix.
    cheers.
     
  10. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,892
    Thanks for that
     
  11. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,892
    did they install windows 7 and charge you for windows 7 at all ?
    and if so did they give you any DVDs and the license key ?
     
  12. portlord1

    portlord1 Thread Starter

    Joined:
    Apr 14, 2012
    Messages:
    11
    took it to them about a month ago and was charged $130 (i believe he used a program called spybot as he said the problem related to a virus).computer seemed to boot up quicker after that but still noticed when visiting sites that connection would seem to drop out or be slow.Put this down to maybe a problem again with my wireless card/chip as it was replaced a few months earlier.Noticeably a lot of pages with login protocols would not let me in as well as sending computer info to post on here earlier explaining my situation.Dismissed the wireless side of things by getting family to keep off internet so i can see any difference. Eg Xbox.ipad other laptops.Alas no difference!
    took the computer back last friday and explained the situation to the guy saying fairly certain not connection problem and if he could re install windows to begin afresh thinking this would be the way to go.He seemed sympathetic and said he would do this and only charge $50.I asked if he needed any software that came with the computer(not that i had found them at that stage and still havent)and he said no.not needed.Got it back friday evening and its still not 100%.Did talk to him sat arvo and said i will bring it back tomorrow again.Is it best i tell him to reset to factory default or let him do whatever.
     
  13. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,892
    I would go back to factory reset
    BUT you need to make sure you have all your data off

    you said you had received a vista CD as an upgrade - which implies you had XP on the PC before - the CoA label will prove that

    and now you have windows 7

    so how has all that happened and you need to make sure you have a legal copy of windows 7 with the license - is that part of the work the shop carried out ?
     
  14. portlord1

    portlord1 Thread Starter

    Joined:
    Apr 14, 2012
    Messages:
    11
    believe so.At the moment i have only found xp disc and key which was used on my old desktop.
     
  15. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,892
    so something to discuss tomorrow as well - did the receipt mention windows 7 installation ?
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1049298