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Solved: Is Microsoft Help Centre kosher?

Discussion in 'General Security' started by lisdee, Jan 25, 2013.

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  1. lisdee

    lisdee Thread Starter

    Joined:
    Jan 23, 2013
    Messages:
    5
    I was directed to the Microsoft Technical Sopport site by one of your TSG members, and so phoned the 0844 number given.
    Ended up speaking to "Francis" in Manila, Philipines, who wanted to charge me £68 to fix the Vista Start glitch which has affected my computer.

    I objected, and he said he'd send me an email with suggestions of things I could do to help myself.

    The email is so badly worded and mis-spelled that I am very wary of clicking on any of those links. Anyone have any advice please?

    This is the email that I received

    Run system restore:
    http://windows.microsoft.com/en-US/windows7/products/features/system-restore

    Check if all the prograns was disable to from system comfiguration:

    Clean boot state for Windows Vista / 7: (disabling startup programs, where possible malware infection initially runs)
    http://support.microsoft.com/kb/929135

    Run this:

    Repair Windows Updates Components (for Windows Updates Concerns):
    http://support.microsoft.com/kb/971058



    Need more help? Call 1-800-MICROSOFT
     
  2. BigTobster

    BigTobster

    Joined:
    Feb 26, 2011
    Messages:
    173
    The links are all OK. Both urls and the sources look sound. I suspect that Microsoft are just being cheap and opportunistic.

    I don't blame you for objecting.

    As advice for the fix, try the links. Also, might be possible to get your files off from Safe Mode and just clean install or change Operating System? Vista in general is a little buggy
     
  3. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    113,928
    You were only linked to a page showing the directions for running chkdsk. No one suggested that you actually call Microsoft. They will generally charge for support unless it's related to Windows updates. You should wait for further assistance in your other thread. It sounds like you may have missed a step as the instructions posted were indeed for the Vista operating system. If you're not seeing the Tools tab then you may have omitted right-clicking the drive and selecting "properties". If you did do that and the "tools" tab is missing then that's another issue that you'll need help with.

    In any event, since you instigated the call to Microsoft support from a telephone number appearing on their web site then it would be legitimate and, as stated, you can see that the links indeed go to microsoft.com web sites. :)
     
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