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Solved: ISP can't find my Network Adapter

Discussion in 'Networking' started by bigdaddyal, Jan 16, 2011.

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  1. bigdaddyal

    bigdaddyal Thread Starter

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    I just bought a new computer. It has a Windows 7 home premium 64 bit Operating System. I got everything set up. I put the Cox high speed disk in my drive to get my internet set up, and it could not find my network adapter. I don't have a router. I am connecting straight from my cable modem to my computer. I have tried unplugging my modem a few minutes then plugging back in, but still can't reset and find my network adapter. My computer will not automatically assign an ip address. My computer shows that I have a network adapter, and it is working properly. If anyone can it would be greatly appreciated. If you need more info to help just ask, and I will do what I can to help. Thanks.
     
  2. etaf

    etaf Moderator

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    Wayne
    it may be the Modem is not compatible with windows 7 - I have replaced a few OLD windows XP machines for clients over to windows7 and they nolonger work with the modem, due to driver issues, and have had to get a replacement router , in one case the ISP replaced free of charge , if they renewed for an 18mth contract

    whats the make and model of the modem
     
  3. bigdaddyal

    bigdaddyal Thread Starter

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    The make of the modem is an Arris model TM602G
     
  4. TerryNet

    TerryNet Moderator

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    Terry
    When you switch the device connected to the modem you have to remove the battery as well as unplug it or, much better, use the reset button.

    If you are using a USB connection there is probably not a Windows 7 driver. Look on Cox's and Arris's sites to see if one exists.

    If you are using an ethernet connection you probably have no need for the CD. Connect your Windows 7, reset the modem, and show ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  5. bigdaddyal

    bigdaddyal Thread Starter

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    Thanks TerryNet, I didn't know about the reset on the back of the modem. After I unplugged everything connected to the cable modem, I hit reset button and let it set for about 5 minutes. Plugged everything back in and ran my isp software. It found my network adapter. Problem solved!!!! Thanks
     
  6. TerryNet

    TerryNet Moderator

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    You're welcome.

    You can mark this solved using the [​IMG] button at the upper left of the page.
     
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