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Solved: Java keep's crashing

Discussion in 'Games' started by kerry27, Jan 2, 2008.

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  1. kerry27

    kerry27 Thread Starter

    Sep 25, 2007
    Please can you help me, My PC is always crashing when on Java. Thank's for your time.
    Here is my report also I am working Under Windows XP:#
    # An unexpected error has been detected by Java Runtime Environment:
    # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7c911e5a, pid=3820, tid=2984
    # Java VM: Java HotSpot(TM) Client VM (1.6.0_03-b05 mixed mode)
    # Problematic frame:
    # C [ntdll.dll+0x11e5a]
    # If you would like to submit a bug report, please visit:
    # http://java.sun.com/webapps/bugreport/crash.jsp

    --------------- T H R E A D ---------------

    Current thread (0x0b371800): JavaThread "Thread-8" daemon [_thread_in_vm, id=2984]

    siginfo: ExceptionCode=0xc0000005, reading address 0x00030007

    EAX=0x0d405fe8, EBX=0x009a0000, ECX=0x00000000, EDX=0x00030003
    ESP=0x0bc2f088, EBP=0x0bc2f094, ESI=0x0d405fe0, EDI=0x0d406000
    EIP=0x7c911e5a, EFLAGS=0x00210246

    Top of Stack: (sp=0x0bc2f088)
    0x0bc2f088: 009a0000 00000002 009a0006 0bc2f0cc
    0x0bc2f098: 7c918251 050c1117 0d406000 0bc2f0c0
    0x0bc2f0a8: 00000000 0000022c 00000000 009a0000
    0x0bc2f0b8: 00004006 000001fb 00000400 0ce30000
    0x0bc2f0c8: 00000000 0bc2f2fc 7c911c76 059a0000
    0x0bc2f0d8: 00001160 00001158 00001158 00000000
    0x0bc2f0e8: 00000005 009a0778 009a0000 0b406fe0
    0x0bc2f0f8: 0bc2f0e8 7c911596 0bc2f32c 0bc2f138

    Instructions: (pc=0x7c911e5a)
    0x7c911e4a: 7a 03 00 8b 4e 0c 8d 46 08 8b 10 89 4d 08 8b 09
    0x7c911e5a: 3b 4a 04 89 55 0c 0f 85 9d 00 00 00 3b c8 0f 85

    Stack: [0x0bb30000,0x0bc30000), sp=0x0bc2f088, free space=1020k
    Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
    C [ntdll.dll+0x11e5a]
    C [ntdll.dll+0x18251]
    C [ntdll.dll+0x11c76]
    C [MSVCR71.dll+0x16b3]
    C [MSVCR71.dll+0x16db]
    J java.nio.DirectByteBuffer.<init>(I)V
    J fa.a(I[B)V
    J fh.a(I[BZ)Ljava/lang/Object;
    J fd.a(ILgg;BZ[B)V
    J k.a(Lgg;ILfd;I)V
    J fd.a(BI)V
    J ah.a(BII)Z
    J wd.c(Z)Z
    J nd.a(II[BI)Z
    J ea.c(Z)V
    J client.b(I)V
    J ve.a(B)V
    j ve.run()V+244
    j java.lang.Thread.run()V+11
    v ~StubRoutines::call_stub

    Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
    J sun.misc.Unsafe.allocateMemory(J)J
    J java.nio.DirectByteBuffer.<init>(I)V
    J fa.a(I[B)V
    J fh.a(I[BZ)Ljava/lang/Object;
    J fd.a(ILgg;BZ[B)V
    J k.a(Lgg;ILfd;I)V
    J fd.a(BI)V
    J ah.a(BII)Z
    J wd.c(Z)Z
    J nd.a(II[BI)Z
    J ea.c(Z)V
    J client.b(I)V
    J ve.a(B)V
    j ve.run()V+244
    j java.lang.Thread.run()V+11
    v ~StubRoutines::call_stub

    --------------- P R O C E S S ---------------

    Java Threads: ( => current thread )
    0x0b343800 JavaThread "Thread-15" daemon [_thread_blocked, id=972]
    0x0a864800 JavaThread "Thread-13" daemon [_thread_blocked, id=2724]
    0x0a847400 JavaThread "Thread-12" daemon [_thread_blocked, id=4052]
    0x0b334800 JavaThread "Java Sound Event Dispatcher" daemon [_thread_blocked, id=1640]
    0x0b3cb000 JavaThread "Thread-9" daemon [_thread_blocked, id=1820]
    =>0x0b371800 JavaThread "Thread-8" daemon [_thread_in_vm, id=2984]
    0x0b374c00 JavaThread "Thread-7" daemon [_thread_blocked, id=3116]
    0x0b344800 JavaThread "AWT-EventQueue-2" [_thread_blocked, id=3432]
    0x0a8a0400 JavaThread "thread applet-loader.class" [_thread_blocked, id=832]
    0x0a743800 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=696]
    0x0a731c00 JavaThread "CacheCleanUpThread" daemon [_thread_blocked, id=712]
    0x0a727c00 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=252]
    0x0a716400 JavaThread "AWT-Windows" daemon [_thread_in_native, id=2880]
    0x0a715800 JavaThread "AWT-Shutdown" [_thread_blocked, id=2440]
    0x0a713000 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=2260]
    0x07d32000 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=1040]
    0x07d2d400 JavaThread "CompilerThread0" daemon [_thread_blocked, id=3040]
    0x07d2c000 JavaThread "Attach Listener" daemon [_thread_blocked, id=2096]
    0x07d2b400 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=3952]
    0x07d1a000 JavaThread "Finalizer" daemon [_thread_blocked, id=2372]
    0x07d19000 JavaThread "Reference Handler" daemon [_thread_blocked, id=1968]
    0x009ad000 JavaThread "main" [_thread_in_native, id=3412]

    Other Threads:
    0x07d14800 VMThread [id=1192]
    0x07d33800 WatcherThread [id=664]

    VM state:not at safepoint (normal execution)

    VM Mutex/Monitor currently owned by a thread: None

    def new generation total 3904K, used 2408K [0x302f0000, 0x30720000, 0x30a50000)
    eden space 3520K, 66% used [0x302f0000, 0x30538868, 0x30660000)
    from space 384K, 18% used [0x30660000, 0x306719b0, 0x306c0000)
    to space 384K, 0% used [0x306c0000, 0x306c0000, 0x30720000)
    tenured generation total 50640K, used 42231K [0x30a50000, 0x33bc4000, 0x362f0000)
    the space 50640K, 83% used [0x30a50000, 0x3338dec0, 0x3338e000, 0x33bc4000)
    compacting perm gen total 12288K, used 11494K [0x362f0000, 0x36ef0000, 0x3a2f0000)
    the space 12288K, 93% used [0x362f0000, 0x36e29928, 0x36e29a00, 0x36ef0000)
    No shared spaces configured.

    Dynamic libraries:
    0x00400000 - 0x0049b000 C:\Program Files\Internet Explorer\iexplore.exe
    0x7c900000 - 0x7c9b0000 C:\WINDOWS\system32\ntdll.dll
    0x7c800000 - 0x7c8f5000 C:\WINDOWS\system32\kernel32.dll
    0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
    0x77e70000 - 0x77f02000 C:\WINDOWS\system32\RPCRT4.dll
    0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll
    0x77f10000 - 0x77f57000 C:\WINDOWS\system32\GDI32.dll
    0x7e410000 - 0x7e4a0000 C:\WINDOWS\system32\USER32.dll
    0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll
    0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
    0x7c9c0000 - 0x7d1d7000 C:\WINDOWS\system32\SHELL32.dll
    0x774e0000 - 0x7761d000 C:\WINDOWS\system32\ole32.dll
    0x42cf0000 - 0x42e17000 C:\WINDOWS\system32\urlmon.dll
    0x77120000 - 0x771ab000 C:\WINDOWS\system32\OLEAUT32.dll
    0x42990000 - 0x429d5000 C:\WINDOWS\system32\iertutil.dll
    0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll
    0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL
    0x773d0000 - 0x774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
    0x5d090000 - 0x5d12a000 C:\WINDOWS\system32\comctl32.dll
    0x10000000 - 0x10021000 C:\Program Files\CA\PPRT\bin\CACheck.dll
    0x00920000 - 0x0094b000 C:\Program Files\CA\PPRT\bin\CAHook.dll
    0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL
    0x00970000 - 0x00996000 C:\Program Files\CA\PPRT\bin\CAServer.dll
    0x7c3a0000 - 0x7c41b000 C:\Program Files\CA\PPRT\bin\MSVCP71.dll
    0x7c340000 - 0x7c396000 C:\Program Files\CA\PPRT\bin\MSVCR71.dll
    0x42ef0000 - 0x434bd000 C:\WINDOWS\system32\IEFRAME.dll
    0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\UxTheme.dll
    0x20000000 - 0x202c5000 C:\WINDOWS\system32\xpsp2res.dll
    0x755c0000 - 0x755ee000 C:\WINDOWS\system32\msctfime.ime
    0x5dff0000 - 0x5e01f000 C:\WINDOWS\system32\IEUI.dll
    0x76380000 - 0x76385000 C:\WINDOWS\system32\MSIMG32.dll
    0x4ec50000 - 0x4edf3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.2180_x-ww_522f9f82\gdiplus.dll
    0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\WS2_32.dll
    0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll
    0x47060000 - 0x47081000 C:\WINDOWS\system32\xmllite.dll
    0x77b40000 - 0x77b62000 C:\WINDOWS\system32\apphelp.dll
    0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
    0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
    0x746f0000 - 0x7471a000 C:\WINDOWS\system32\msimtf.dll
    0x74720000 - 0x7476b000 C:\WINDOWS\system32\MSCTF.dll
    0x77a20000 - 0x77a74000 C:\WINDOWS\System32\cscui.dll
    0x76600000 - 0x7661d000 C:\WINDOWS\System32\CSCDLL.dll
    0x77920000 - 0x77a13000 C:\WINDOWS\system32\SETUPAPI.dll
    0x42c10000 - 0x42cdf000 C:\WINDOWS\system32\WININET.dll
    0x019d0000 - 0x019d9000 C:\WINDOWS\system32\Normaliz.dll
    0x61930000 - 0x6197a000 C:\Program Files\Internet Explorer\ieproxy.dll
    0x7d1e0000 - 0x7d49e000 C:\WINDOWS\system32\msi.dll
    0x75e90000 - 0x75f40000 C:\WINDOWS\system32\SXS.DLL
    0x75cf0000 - 0x75d81000 C:\WINDOWS\system32\MLANG.dll
    0x62900000 - 0x6296d000 C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\WSOCK32.dll
    0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll
    0x76c90000 - 0x76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
    0x5cd70000 - 0x5cd77000 C:\WINDOWS\system32\serwvdrv.dll
    0x5b0a0000 - 0x5b0a7000 C:\WINDOWS\system32\umdmxfrm.dll
    0x76ee0000 - 0x76f1c000 C:\WINDOWS\system32\RASAPI32.DLL
    0x76e90000 - 0x76ea2000 C:\WINDOWS\system32\rasman.dll
    0x5b860000 - 0x5b8b4000 C:\WINDOWS\system32\NETAPI32.dll
    0x76eb0000 - 0x76edf000 C:\WINDOWS\system32\TAPI32.dll
    0x76e80000 - 0x76e8e000 C:\WINDOWS\system32\rtutils.dll
    0x02510000 - 0x0251c000 C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    0x02540000 - 0x0262e000 C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
    0x02640000 - 0x026c9000 C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    0x605a0000 - 0x605af000 C:\Program Files\Virgin Broadband\PCguard\pkR.dll
    0x60120000 - 0x6019b000 C:\Program Files\Virgin Broadband\PCguard\CLBR.DLL
    0x60500000 - 0x6050c000 C:\Program Files\Virgin Broadband\PCguard\LibZkR.dll
    0x78130000 - 0x781cb000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6b128700\MSVCR80.dll
    0x604b0000 - 0x604c8000 C:\Program Files\Virgin Broadband\PCguard\LbZkTstR.dll
    0x781d0000 - 0x782df000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.363_x-ww_3a00bc02\MFC80.DLL
    0x7c420000 - 0x7c4a7000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6b128700\MSVCP80.dll
    0x60510000 - 0x60519000 C:\Program Files\Virgin Broadband\PCguard\OemLibR.dll
    0x71b20000 - 0x71b32000 C:\WINDOWS\system32\MPR.dll
    0x60110000 - 0x60116000 C:\Program Files\Virgin Broadband\PCguard\BsR.dll
    0x763b0000 - 0x763f9000 C:\WINDOWS\system32\comdlg32.dll
    0x76f60000 - 0x76f8c000 C:\WINDOWS\system32\WLDAP32.dll
    0x601f0000 - 0x6021e000 C:\Program Files\Virgin Broadband\PCguard\CstmUIR.dll
    0x60570000 - 0x60592000 C:\Program Files\Virgin Broadband\PCguard\PersistR.dll
    0x60470000 - 0x604a4000 C:\Program Files\Virgin Broadband\PCguard\inhR.dll
    0x76d60000 - 0x76d79000 C:\WINDOWS\system32\iphlpapi.dll
    0x7c630000 - 0x7c64b000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.363_x-ww_c9ba3671\ATL80.DLL
    0x028e0000 - 0x028fe000 C:\Program Files\Virgin Broadband\PCguard\Resources\zk_en_US\CLB_Rsrc.dll
    0x02920000 - 0x0293f000 C:\Program Files\Virgin Broadband\PCguard\Resources\zk_en_US\inh_Rsrc.dll
    0x69b10000 - 0x69c4c000 C:\WINDOWS\system32\msxml4.dll
    0x6d7c0000 - 0x6d839000 C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    0x29500000 - 0x29551000 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    0x0ffd0000 - 0x0fff8000 C:\WINDOWS\system32\rsaenh.dll
    0x27500000 - 0x275c8000 C:\Program Files\Common Files\Microsoft Shared\Windows Live\msidcrl40.dll
    0x77a80000 - 0x77b14000 C:\WINDOWS\system32\CRYPT32.dll
    0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll
    0x722b0000 - 0x722b5000 C:\WINDOWS\system32\SensApi.dll
    0x76c30000 - 0x76c5e000 C:\WINDOWS\system32\WINTRUST.dll
    0x03120000 - 0x0349f000 c:\program files\google\googletoolbar1.dll
    0x769c0000 - 0x76a73000 C:\WINDOWS\system32\userenv.dll
    0x75e60000 - 0x75e73000 C:\WINDOWS\system32\cryptnet.dll
    0x4d4f0000 - 0x4d548000 C:\WINDOWS\system32\WINHTTP.dll
    0x74980000 - 0x74a93000 C:\WINDOWS\system32\msxml3.dll
    0x03fc0000 - 0x04063000 C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
    0x472b0000 - 0x47337000 C:\Program Files\Windows Live Toolbar\msntb.dll
    0x04390000 - 0x04396000 C:\Program Files\Windows Live Toolbar\en-gb\mtbres.dll.mui
    0x043a0000 - 0x043aa000 C:\Program Files\Windows Live Toolbar\mtbres.dll
    0x71a50000 - 0x71a8f000 C:\WINDOWS\system32\mswsock.dll
    0x662b0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
    0x71a90000 - 0x71a98000 C:\WINDOWS\System32\wshtcpip.dll
    0x71d40000 - 0x71d5c000 C:\WINDOWS\system32\actxprxy.dll
    0x76fc0000 - 0x76fc6000 C:\WINDOWS\system32\rasadhlp.dll
    0x76f20000 - 0x76f47000 C:\WINDOWS\system32\DNSAPI.dll
    0x435d0000 - 0x43943000 C:\WINDOWS\system32\mshtml.dll
    0x746c0000 - 0x746e9000 C:\WINDOWS\system32\msls31.dll
    0x43560000 - 0x435c0000 C:\WINDOWS\system32\ieapfltr.dll
    0x77690000 - 0x776b1000 C:\WINDOWS\system32\NTMARTA.DLL
    0x71bf0000 - 0x71c03000 C:\WINDOWS\system32\SAMLIB.dll
    0x63380000 - 0x633f8000 C:\WINDOWS\system32\jscript.dll
    0x30000000 - 0x302ef000 C:\WINDOWS\system32\Macromed\Flash\Flash9d.ocx
    0x72d20000 - 0x72d29000 C:\WINDOWS\system32\wdmaud.drv
    0x72d10000 - 0x72d18000 C:\WINDOWS\system32\msacm32.drv
    0x77be0000 - 0x77bf5000 C:\WINDOWS\system32\MSACM32.dll
    0x77bd0000 - 0x77bd7000 C:\WINDOWS\system32\midimap.dll
    0x1b000000 - 0x1b00c000 C:\WINDOWS\system32\ImgUtil.dll
    0x58760000 - 0x58792000 C:\WINDOWS\system32\iepeers.dll
    0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
    0x1b060000 - 0x1b06e000 C:\WINDOWS\system32\pngfilt.dll
    0x42b90000 - 0x42c07000 C:\WINDOWS\system32\mshtmled.dll
    0x74d90000 - 0x74dfb000 C:\WINDOWS\system32\USP10.dll
    0x6d6b0000 - 0x6d6d1000 C:\Program Files\Java\jre1.6.0_03\bin\npjpi160_03.dll
    0x6d4a0000 - 0x6d4bb000 C:\Program Files\Java\jre1.6.0_03\bin\jpiexp.dll
    0x6d250000 - 0x6d261000 C:\Program Files\Java\jre1.6.0_03\bin\deploy.dll
    0x76fb0000 - 0x76fb8000 C:\WINDOWS\System32\winrnr.dll
    0x66580000 - 0x66592000 C:\WINDOWS\system32\pnrpnsp.dll

    VM Arguments:
    jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\JRE16~1.0_0\lib\deploy.jar;C:\PROGRA~1\Java\JRE16~1.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.6.0_03 -Djavaplugin.nodotversion=160_03 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE16~1.0_0 -Djavaplugin.vm.options=-Djava.class.path=C:\PROGRA~1\Java\JRE16~1.0_0\classes -Xbootclasspath/a:C:\PROGRA~1\Java\JRE16~1.0_0\lib\deploy.jar;C:\PROGRA~1\Java\JRE16~1.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.6.0_03 -Djavaplugin.nodotversion=160_03 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE16~1.0_0
    java_command: <unknown>
    Launcher Type: generic

    Environment Variables:
    PATH=C:\PROGRA~1\Java\JRE16~1.0_0\bin;C:\Program Files\Internet Explorer;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\CA\PPRT\bin;.
    PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 1, GenuineIntel

    --------------- S Y S T E M ---------------

    OS: Windows XP Build 2600 Service Pack 2

    CPU:total 2 (1 cores per cpu, 2 threads per core) family 15 model 4 stepping 1, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ht

    Memory: 4k page, physical 490988k(90988k free), swap 1148228k(585524k free)

    vm_info: Java HotSpot(TM) Client VM (1.6.0_03-b05) for windows-x86, built on Sep 24 2007 22:24:33 by "java_re" with unknown MS VC++:1310
  2. Sponsor

  3. kerry27

    kerry27 Thread Starter

    Sep 25, 2007
  4. kerry27

    kerry27 Thread Starter

    Sep 25, 2007
  5. ACA529


    Nov 15, 2005

    If you'd like to get an answer, you should post in the right forum!

    Is the Java problem gaming related??
  6. kerry27

    kerry27 Thread Starter

    Sep 25, 2007
    Sorry i'm new to this could you tell me what is the right forum. Yes it keeps crashing after 5 minutes when my son play's roomscape. Many Thanks
  7. ACA529


    Nov 15, 2005
    Is the problem solved or no?? :confused: If no, try updating your Java here: http://www.java.com/en/download/index.jsp
  8. cybertech

    cybertech Moderator

    Apr 16, 2002
    Click here to download HJTInstall.exe
    • Save HJTInstall.exe to your desktop.
    • Doubleclick on the HJTInstall.exe icon on your desktop.
    • By default it will install to C:\Program Files\Trend Micro\HijackThis .
    • Click on Install.
    • It will create a HijackThis icon on the desktop.
    • Once installed, it will launch Hijackthis.
    • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

    Run HijackThis and click Open the Misc Tools section
    Click Open Uninstall Manager, Save list and save the log to your Desktop.
    A list of programs will open in Notepad. Post the contents of the log here in your next reply.
  9. kerry27

    kerry27 Thread Starter

    Sep 25, 2007
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 18:14:09, on 07/01/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16574)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Virgin Broadband\PCguard\Fws.exe
    C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
    C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
    C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
    C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
    C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
    C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
    C:\Program Files\Microsoft IntelliType Pro\itype.exe
    C:\Program Files\Microsoft IntelliPoint\ipoint.exe
    C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\Creative\Shared Files\CamTray.exe
    C:\Program Files\Boots\Picture Suite\InsDetect.exe
    C:\Program Files\FinePixViewer\QuickDCF.exe
    C:\Program Files\RALINK\Common\RaUI.exe
    C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
    C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe
    C:\Program Files\MSN Messenger\usnsvc.exe
    C:\Program Files\Virgin Broadband\advisor\BroadbandadvisorComHandler.exe
    C:\Program Files\Virgin Broadband\PCguard\RPS.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.topcashback.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: StumbleUpon Launcher - {145B29F4-A56B-4b90-BBAC-45784EBEBBB7} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
    O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Virgin Broadband\PCguard\pkR.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
    O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    O3 - Toolbar: StumbleUpon Toolbar - {5093EB4C-3E93-40AB-9266-B607BA87BDC8} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll
    O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
    O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
    O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe
    O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
    O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
    O4 - HKLM\..\Run: [PCguard] "C:\Program Files\Virgin Broadband\PCguard\Rps.exe"
    O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Virgin Broadband\PCguard\ZkRunOnceR.exe"
    O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
    O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
    O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [Creative WebCam Tray] C:\Program Files\Creative\Shared Files\CamTray.exe
    O4 - HKCU\..\Run: [Boots Insert Detect] "C:\Program Files\Boots\Picture Suite\InsDetect.exe"
    O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Virgin Broadband\PCguard\IdxClnR.exe"
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
    O4 - .DEFAULT User Startup: Power2Go Express.lnk = C:\Program Files\CyberLink\Power2Go\Power2GoExpress.exe (User 'Default user')
    O4 - Global Startup: Exif Launcher.lnk = ?
    O4 - Global Startup: Ralink Wireless Utility.lnk = C:\Program Files\RALINK\Common\RaUI.exe
    O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
    O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
    O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
    O8 - Extra context menu item: eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
    O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\Windows Live Toolbar\Components\en-gb\msntabres.dll.mui/229?c448c7620fef43909a59040e411be38f
    O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\Windows Live Toolbar\Components\en-gb\msntabres.dll.mui/230?c448c7620fef43909a59040e411be38f
    O8 - Extra context menu item: StumbleUpon PhotoBlog It! - res://StumbleUponIEBar.dll/blogimage
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: *.stumbleupon.com
    O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com.../en/x86/MuCatalogWebControl.cab?1196750640390
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase4009.cab
    O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://go.divx.com/plugin/DivXBrowserPlugin.cab
    O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
    O16 - DPF: {B7D07999-2ADB-4AEB-997E-F61CB7B2E2CD} (TSEasyInstallX Control) - http://www.trendsecure.com/easy_install/_activex/en-US/TSEasyInstallX.CAB
    O16 - DPF: {BF6BBE9A-0656-4598-A0CD-32DAC03959B5} (Image Uploader 3.0 Control) - http://www.bootsdigitalphotocentre.com/wpp/boots/app/opcuploader.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://www.driveragent.com/files/driveragent.cab
    O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by142fd.bay142.hotmail.msn.com/activex/HMAtchmt.ocx
    O16 - DPF: {F09BFD07-20B5-46D8-A6D5-BE4EF22F1F4D} (DGTx.uc1) -
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
    O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
    O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
    O23 - Service: Virgin Broadband PCguard Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Virgin Broadband\PCguard\rpsupdaterR.exe
    O23 - Service: PCguard Firewall (RP_FWS) - Virgin Media - C:\Program Files\Virgin Broadband\PCguard\Fws.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    End of file - 11427 bytes
  10. cybertech

    cybertech Moderator

    Apr 16, 2002
  11. kerry27

    kerry27 Thread Starter

    Sep 25, 2007
    Adobe Acrobat - Reader 6.0.2 Update
    Adobe Acrobat and Reader 6.0.3 Update
    Adobe Acrobat and Reader 6.0.4 Update
    Adobe Reader 6.0.1
    Adobe Shockwave Player
    Adobe® Photoshop® Album Starter Edition 3.0
    Adobe® Photoshop® Album Starter Edition 3.2
    Advanced Video FX Utility
    ASUS WLAN Card Utilities/Driver
    Boots Picture Suite
    Broadband Help
    C-Media WDM Audio Driver
    Creative WebCam Center
    Creative WebCam Live! Effects User's Guide (English)
    Creative WebCam Live! Pro/Effects Driver (
    Cypress USB Mass Storage Driver Installation
    Drivers Install For Linksys Easylink Advisor
    eBay Toolbar
    Face Tracking Utility
    FinePixViewer Ver.4.1
    Get Yahoo! Messenger
    Google Toolbar for Firefox
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    HijackThis 2.0.2
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB896344)
    Hotfix for Windows XP (KB926239)
    ImageMixer VCD2 for FinePix
    Java(TM) 6 Update 3
    Map Button (Windows Live Toolbar)
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB928366)
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Easy Assist
    Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
    Microsoft National Language Support Downlevel APIs
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    MicroStaff WINASPI
    Mozilla Firefox (2.0)
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 6.0 Parser (KB933579)
    Offline Crash Diagnostic for Windows XP
    OneCare Advisor (Windows Live Toolbar)
    Popup Blocker (Windows Live Toolbar)
    Power2Go 4.0
    Radialpoint Security Services
    Ralink Wireless LAN Card
    Realtek AC'97 Audio
    REALTEK GbE & FE Ethernet PCI NIC Driver
    REALTEK Gigabit and Fast Ethernet NIC Driver
    Roxio Burn Engine
    RPS Ad Blocker
    RPS AntiFraud
    RPS AntiSpyware
    RPS AntiVirus
    RPS App Detector
    RPS AsRealtime
    RPS Backup
    RPS Burn
    RPS Diagnostic Utility
    RPS Firewall
    RPS ParentalControl
    RPS Performance Tool
    RPS PopupBlocker
    RPS Privacy Manager
    RPS RpsCore
    RPS Security Cleanup
    RPS Zip
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Windows Internet Explorer 7 (KB942615)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows XP (KB890046)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB896423)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB920683)
    Security Update for Windows XP (KB920685)
    Security Update for Windows XP (KB921503)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB923414)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB924191)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB924496)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB926247)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB926436)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB929123)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB931784)
    Security Update for Windows XP (KB932168)
    Security Update for Windows XP (KB933566)
    Security Update for Windows XP (KB933729)
    Security Update for Windows XP (KB935839)
    Security Update for Windows XP (KB935840)
    Security Update for Windows XP (KB936021)
    Security Update for Windows XP (KB937143)
    Security Update for Windows XP (KB938127)
    Security Update for Windows XP (KB938829)
    Security Update for Windows XP (KB939653)
    Security Update for Windows XP (KB941202)
    Security Update for Windows XP (KB941568)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB942615)
    Security Update for Windows XP (KB943460)
    Security Update for Windows XP (KB944653)
    SiS VGA Utilities
    Smart Link 56K Voice Modem
    Smart Menus (Windows Live Toolbar)
    StumbleUpon IE Toolbar
    Tabbed Browsing (Windows Live Toolbar)
    Test My Hardware 2.3
    TuneUp Utilities 2007
    Update for Windows XP (KB894391)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB900485)
    Update for Windows XP (KB920872)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB925876)
    Update for Windows XP (KB927891)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB931836)
    Update for Windows XP (KB933360)
    Update for Windows XP (KB936357)
    Update for Windows XP (KB938828)
    Update for Windows XP (KB942763)
    Update for Windows XP (KB942840)
    Update for Windows XP (KB946627)
    USB Storage Adapter FX (SM1)
    User Agent String Utility
    Virgin Broadband advisor 1.5.14
    Virgin Broadband PCguard
    WebCam Live! Effects Product Registration
    Windows Installer 3.1 (KB893803)
    Windows Installer Clean Up
    Windows Internet Explorer 7
    Windows Live Favorites for Windows Live Toolbar
    Windows Live Messenger
    Windows Live OneCare safety scanner
    Windows Live Outlook Toolbar (Windows Live Toolbar)
    Windows Live Sign-in Assistant
    Windows Live Toolbar
    Windows Live Toolbar
    Windows Live Toolbar Extension (Windows Live Toolbar)
    Windows Live Toolbar Feed Detector (Windows Live Toolbar)
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows XP Hotfix - KB873339
    Windows XP Hotfix - KB885835
    Windows XP Hotfix - KB885836
    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB887472
    Windows XP Hotfix - KB888302
    Windows XP Hotfix - KB890859
    Windows XP Hotfix - KB891781
    Yahoo! Toolbar
  12. cybertech

    cybertech Moderator

    Apr 16, 2002
    Here is what I would do...
    Go go add/remove programs and remove Java
    Restart the machine and delete the C:\Program Files\Java folder

    Reinstall Java

    If that does not help I would remove some of the toolbars and see if that helps.
    Yahoo! Toolbar
    StumbleUpon Launcher
    eBay Toolbar Helper
    Windows Live Sign-in Helper
    Google Toolbar

    I would also do these one at a time, restarting the computer after each one so if one them is causing the problem you will know which one it is.
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