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Solved: Just upgraded - can only browse very few sites

Discussion in 'Windows 8' started by kmalik, Feb 1, 2013.

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  1. kmalik

    kmalik Thread Starter

    Joined:
    Apr 11, 2006
    Messages:
    194
    I just upgraded my machine to Windows 8 pro. Everything seems to have gone right, except one big problem: I have weird internet connectivity issue:
    • Can browse gmail, google news, etc.
    • Can go the mail app and send e-mail on my mail app (connected to hotmail) - and it goes through.
    • Cannot connect to other sites. Cannot connect to Hotmail on Chrome or IE.
    • Cannot go to virtually any sites outside of google.
    • Troubleshooting network connectivity says I am connected. I have done ipconfig /release; ipconfig /renew.
    I have cleared the cache in Chrome, but that did not help. I am now completely lost. At the surface, it looks like a DNS problem, but not sure. I have other computers connected to the same cable modem through router and this problem is not there.

    Any help would be appreciated.

    PS: More of the symptoms: The New York Times app seems to be able show me the New York Times, but my Chrome or IE cannot take me to the site. Bing can search, but the search links cannot be opened...
     
  2. davehc

    davehc Retired Trusted Advisor

    Joined:
    Oct 4, 2006
    Messages:
    2,059
    First Name:
    David
    I would say, for starters, that it seems to be a Firewall or Antivirus issue. Disable both, temporarily, and see if you have cleared the problem. - Post back if successful or not, as to how to rectify the problem.
     
  3. kmalik

    kmalik Thread Starter

    Joined:
    Apr 11, 2006
    Messages:
    194
    I contacted MS. Their techs worked with me for hours. The best they can tell is that it is a virus issue. I have an appointment with a tech who will clean install it.

    No point wasting time of kind folks here. So, I am marking it solved. You were right - it is a virus issue, from the best the 2nd level MS support can tell.

    Also, kudos to MS Support. Very responsive!
     
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