Solved: Keyboard and Mouse Access DEAD after boot to XP on Dell D800 laptop. BIOS wor

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ntapdave

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Dec 5, 2008
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Dell D 800 Laptop running XP SP2
Internal AND external Keyboards and Mouse NOT working after boot to XP. Can't enter cntrl/Alt/Del or anything to log in. Keyboard DOES work in Bios mode but is lost as soon as xp is loaded. Does NOT work in SAFE mode either because can't log in..(no Cntrl/Alt Del)

I've tried repair and reinstall of xp but still does not recognize any keystrokes after boot to xp.

Help!
 
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Oct 3, 2002
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3,362
Are they all USB? If so you may have to find a PS/2 keyboard and mouse to diagnose this (assuming you have ps/2 ports) as it sounds like windows isn't loading the usb drivers.
 
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Dec 3, 2008
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Hi,
Use this Windows file checking utility. To use this utility, you will need your Windows CD.

Go to the Start Menu --> Run, and type in: SFC /Scannow ( Please provide a space after SFC)

Please let us know if you have any difficulties.
 

ntapdave

Thread Starter
Joined
Dec 5, 2008
Messages
9
THe internal LAPtop keyboard does not work either. The Keyboard IS installed in the Laptop replicator but still does not work. It appears to be a driver issue, but If I can't install windows, I can't install a driver... NOt sure.

Thoughts?
 
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So what happens if you pull it from the port replicator and try it standalone?
 

ntapdave

Thread Starter
Joined
Dec 5, 2008
Messages
9
I can't even get into windows because the keyboard PC will not recognize any keystrokes. (can't even do cntl/alt/ del...)

I suspect any changes I need to make will have to be done in Dos mode if I can boot to dos...
 
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tried that but does not have /f option. Ran chkdsk /p and it ran ok.
Wasn't thinking...recovery console= /p cmd= /f.

Sounds to me like you may have two issues.

A bad laptop keyboard (or disconnected ribbon connector) and either bad USB ports or an unsupported keyboard and mouse. (possibly bad MB?)

What was the problem that prompted the rebuild in the first place?
 
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Oct 3, 2007
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"A bad laptop keyboard (or disconnected ribbon connector)"

he stated it works in the bios, quits working when windows loads.

"the built in kb works in bios but not windows"

 
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Starting to look like malware, you may have to remove the hard drive, attach it to another PC and scan the drive for nasties.
 
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